Ratings based on 82 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.8 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
An 5 star and private boutique hotel. There are only 11 suite rooms therefore guests that stay here value the privacy and exclusivity of the property. Shouldn’t allow corporate function or event to be held in the small property. Event held during my stay had occupied the swimming pool, courtyard, restaurant and lobby. All these are within a few hundred feet from the rooms.
Comment from Hotel Management
17 May 2024 by Uga Escapes Management, Hotel Management
Dear Valued Guest,Thank you for taking the time to share your feedback with us. We truly value each guest's experience and strive to ensure that every stay at our boutique hotel exceeds expectations.We sincerely apologize for any inconvenience caused by the corporate event that took place during your stay. We understand the importance of privacy and exclusivity to our guests, especially in a setting as intimate as ours. Your concerns regarding the utilization of our facilities for events have been duly noted.We regret any disruption the event may have caused to your stay. As a boutique property, we take great care in balancing the needs of our guests with the requirements of any events hosted on-site. While we typically require full property buyout for corporate functions that extend beyond the use of one singular space, we found ourselves in a unique situation due to unforeseen weather conditions and last-minute adjustments requested by the organizers.Please rest assured that we have taken your feedback to heart and will review our policies and procedures to ensure that similar situations are handled more effectively in the future. Your comfort and satisfaction are paramount to us, and we are committed to continually improving our services.We hope to have the opportunity to welcome you back in the future and provide you with the exceptional experience that our guests have come to expect from us.Warm regards,
by A verified traveler
Uga Residences - A fanciful home away from home!
Posted 23 Dec 2021 on HotelsThe staff at Uga were amazing, and the room size and comfort is simply outstanding. To top it all off, each meal there is a culinary delight, from a simple croissant, to the amazing steaks for dinner.
truly one of the best properties i have stayed at.
by A verified traveler
Posted 5 Feb 2020
A very comfortable oasis in the middle of Colombo. The beautiful pool only has 4 sunbeds round it, but while we were there this was never a problem. As is customary in Sri Lanka the service is glacially slow in the bar and restaurant. The restaurants in Park Street Mews next door are worth investigating.
by A verified traveler
An oasis in Colombo
Posted 22 Nov 2019 on HotelsFriendly, helpful and service minded staff in a peaceful beautiful location. Fantastic breakfast. Highly recommended
by A verified traveler
Posted 3 Oct 2019
Beautiful spacious room, friendly welcoming staff. A wonderful stay!
by A verified traveler
Posted 1 Sep 2019
Very happy with experience at this hotel. Room was very spacious and clean. Staff was very smiley, accommodating, and helpful. Breakfast at the restaurant was 10/10 delicious. Location was great too, only a short walk to a lot of temples and sightseeing places. Only slight con was that our bathroom door didn’t lock properly. Would recommend this place to anyone visiting Colombo!
by A verified traveler
Posted 6 Jul 2019 on Wotif
This was a very quiet, sophisticated property at which to stay.
Comment from Hotel Management
6 Jul 2019 by UGA RESIDENCE, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 Jun 2019
Great hotel. Good breakfast. Rest of the meals not so good. Staff very friendly and helpful.
Comment from Hotel Management
6 Jul 2019 by UGA RESIDENCE, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 3 May 2019
The room was huge with a very comfy bed. The hotel is absolutely beautiful with a lovely pool. Very clean. The gym is very very basic. The staff were attentive but a little slow. The restaurant food was actually vile - weird fusion food like chicken with apple (?!). Overall a good stay. Loved that there’s tea making facilities in the room.
Comment from Hotel Management
6 Jul 2019 by UGA RESIDENCE, Hotel Management
Thanks for staying with us. We appreciate your feedback!
by A verified traveler
Posted 14 Apr 2019
Comment from Hotel Management
14 Apr 2019 by Faiz, Hotel Management
Thanks for staying with us. We work hard to make our guests happy and satisfied. Appreciate your feedback!
