Ratings based on 775 Verified Reviews

3.6 out of 5
64% of guests recommend
3.8 Room cleanliness
3.7 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
4 out of 5
by A verified traveler

Posted 27 May 2024
Overall a good experience.
Comment from Hotel Management
27 May 2024 by Novum Mariella Team, Hotel Management
Sehr geerhter Herr Peter,Herzlichen Dank für Ihr tolles Feedback zu Ihrem Aufenthalt. Wir freuen uns sehr darüber, dass Sie Ihre Zeit bei uns genießen konnten.Mit freundlichen GrüßenNovum Mariella Team
3 out of 5
by A verified traveler

Posted 23 May 2024
Comment from Hotel Management
24 May 2024 by Novum Mariella Team, Hotel Management
Danke für Ihr Feedback. Es tut uns leid zu hören, dass Sie mit Ihrem Aufenthalt nicht zufrieden waren. Wir wissen Ihr ehrliches Feedback zu schätzen würden uns freuen Sie wieder im Hause begrüßen zu dürfen.Mit freundlichen GrüßenNovum Mariella Team
3 out of 5
by A verified traveler

This traveler left a rating score only Posted 17 Apr 2024
5 out of 5
by A verified traveler

A good choice

Posted 1 Jan 2024 on Hotels
This hotel is a really good place to stay and with a good breakfast. Clean rooms, quiet, good reception staff and lovely housekeeping staff. Very good connection to the airport. Thank you to all the staff.
3 out of 5
by A verified traveler

Posted 1 Jan 2024
Staff excellent, but smell of cigarettes was strong we had to change rooms, area a bit noisy
5 out of 5
by A verified traveler

Posted 30 Dec 2023
Easy to find well situated hotel with comfortable rooms close to transport links to the city centre
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 15 Dec 2023 on Hotels
3 out of 5
by A verified traveler

Posted 10 Oct 2023
Good location. 2 min walk to Tram and 15min to Cologne central or 10min UBeR €20 Economy Hotel very simple rooms, beds and furniture could need some update
Comment from Hotel Management
11 Oct 2023 by Novum Hotel Mariella Köln, Hotel Management
Dear guest,We regret that we did not fully meet your expectations. Guest comments help us to constantly put our services to the test. We thank you for your opinion. We sincerely apologise for the inconvenience caused and we hope to welcome you as our guest again.Best regards,Your team of Novum Hotel Mariella Köln
5 out of 5
by A verified traveler

Posted 26 Aug 2023
Helpful staff at the front desk made getting to the Airport in the morning quick and easy.
4 out of 5
by A verified traveler

This traveler left a rating score only Posted 22 Jun 2023 on Hotels
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