Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Apr 2024
Nice hotel very clean and comfortable. Only downside was housekeeping comes early and knocks and then comes back every ten minutes so if you’re hoping to sleep in forget this hotel…
Comment from Hotel Management
17 Apr 2024 by Mercure Team Severinshof, Hotel Management
Dear Claudio,Thank you for your feedback. We apologize for any inconvenience caused by our housekeeping schedule. We'll take your comments into consideration to improve our service. If you decide to stay with us again, please let us know if you have any preferences regarding housekeeping timing, and we'll do our best to accommodate your needs. We appreciate your understanding and hope to welcome you back for a more restful experience.Kind regards, your Mercure Team from Cologne
by A verified traveler
Posted 9 Mar 2024
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Comment from Hotel Management
12 Mar 2024 by Mercure Team Severinshof, Hotel Management
Dear Mehmet,Thank you for choosing us for your stay. We appreciate your positive rating and are delighted to know that you had a satisfactory experience. We look forward to welcoming you back in the future.Best regards, your Mercure Team from Cologne
by A verified traveler
Posted 18 Feb 2024
Comfortable rooms, very clean, good breakfast
Comment from Hotel Management
19 Feb 2024 by Mercure Team, Hotel Management
Dear Sasa,Thank you for your positive feedback! We're thrilled to hear that you found our rooms comfortable, appreciated the cleanliness, and enjoyed the breakfast. Providing a pleasant and enjoyable experience for our guests is our priority.We look forward to welcoming you back for another comfortable stay in the future.Best regards, your Mercure Team from Cologne
by A verified traveler
Posted 19 Dec 2023
Comment from Hotel Management
9 Jan 2024 by Mercure Team Severinshof, Hotel Management
Liebe Stephanie,wir schätzen ihr positives Feedback und hoffen, dass sie ihren Aufenthalt in vollen Zügen genossen haben. Sollten sie weitere Anregungen oder Wünsche haben, stehen wir gerne zur Verfügung. Vielen Dank für ihre Bewertung!Wir würden uns freuen, Sie schon bald wieder bei uns begrüßen zu dürfen.Herzliche Grüße, Ihr Mercure Team
by A verified traveler
Posted 27 Nov 2023
Two negative opinions
Some people in my party found the bath too high.
The safe did not work in my bedroom.
The rest are all on the positive side, especially the breakfast, which was outstanding and great staffs
Comment from Hotel Management
1 Dec 2023 by Mercure Team Severinshof, Hotel Management
Dear Mariama,Thank you for taking the time to share your feedback with us. We appreciate your positive comments about the outstanding breakfast and our great staff. It's rewarding to hear that you had an overall positive experience.We also acknowledge the concerns raised by some members of your party regarding the height of the bath and the issue with the safe in your bedroom. We apologize for any inconvenience caused. Please rest assured that we will address these issues internally to ensure a more comfortable stay for our guests in the future.We value your feedback and look forward to the opportunity to welcome you again in the future.Kind regards, your Mercure Team
by A verified traveler
Cologne perfect
Posted 21 Oct 2023 on HotelsThis Hotel hits all the marks for me and I am very critical great job keep this up.
Comment from Hotel Management
26 Oct 2023 by Mercure Team Severinshof, Hotel Management
Dear Juan,We're delighted to hear that our hotel exceeded your expectations, and we appreciate your positive feedback. Meeting your standards is important to us, and we'll certainly strive to maintain the high level of service you've experienced. Thank you for your kind words, and we look forward to providing you with another great stay in the future.Kind regards, your Mercure Team from Cologne
by A verified traveler
Posted 11 Sep 2023
The location of this property is very convenient to Koln City Centre and Kind und Jugend
However if you are checking in outside standard hours you could spend a great deal of time ringing the "night buzzer" so please be aware
The conditions of the rooms were a bit shocking for a Accur hotel to be blunt
When we checked in the pillow had actual dirt on it. Its hard to envision how the staff missed it. It was replaced with two throw style pillows which were even filthier.
The manager the next morning remedied the situation but one questions how this would happen.
The curtains were filthy with black marks and it seems they simply don't do regular maintenance.
Comment from Hotel Management
15 Sep 2023 by Mercure Team, Hotel Management
Dear Jason,Thank you for taking the time to provide us with your feedback regarding your stay.Your comments about the cleanliness of the room, particularly the pillow and curtains, are indeed concerning and not reflective of the standards we strive to maintain. We sincerely apologize for this oversight and any inconvenience it may have caused you.We have addressed these issues with our housekeeping team to ensure that such lapses do not happen in the future. We are pleased to hear that our manager was able to resolve the situation the next morning, but we understand your concern about how this could have occurred in the first place. Please know that we take your feedback seriously and will use it to enhance our maintenance and cleaning processes.Once again, we apologize for any inconvenience you experienced during your stay. We hope that you will consider staying with us again in the future, so we can provide you with the exceptional experience that our guests deserve.Best regards, your Mercure Team from Cologne
by A verified traveler
Posted 19 Aug 2023 on Hotels
Good location but not good service, don’t even provide free water anymore. Breakfast is definitely not worth of 21 EUR.
Comment from Hotel Management
27 Aug 2023 by FO, Hotel Management
Thank you for your feedback. We are very sorry that you were not satisfied with our service. We take your wishes to heart and will work constantly on us.
by A verified traveler
Posted 18 Aug 2023
Missed information from Accor staff about rewarding points. Back-and-forth emails without a clear explanation of why I am not receiving my reward points. Accor has shown its racial discrimination against LGBTQIA . Never knew I will be experiencing racism from such an organisation linked to the upcoming Olympics. Leaking everywhere in the bathroom when you bathed. Funny smile from the bathroom and failing to provide adequate amenities. This hotel is not 3-star but rather 2-star.
Comment from Hotel Management
15 Sep 2023 by Mercure Team, Hotel Management
Dear Kwaku,Thank you for taking the time to share your feedback with us. We are truly sorry to hear about the issues you experienced during your stay, particularly the misunderstanding regarding your reward points.We want to assure you that Accor values diversity and inclusivity, and we are committed to treating all our guests with respect and equality. We apologize if you felt discriminated against in any way, as this is not the standard we uphold.Regarding the bathroom and amenity issues, we apologize for any inconvenience caused. Your feedback will be shared with our housekeeping team to ensure improvements in these areas.For any pending reward points or further clarification, we recommend reaching out to Accor Support directly. They will be able to assist you and provide a more detailed explanation of the points issue.Once again, we apologize for the inconveniences you faced during your stay, and we appreciate your feedback as it helps us improve. We hope you will consider giving us another chance in the future.Sincerely, your Mercure Team from Cologne
by A verified traveler
Posted 29 Jul 2023 on Hotels
Comment from Hotel Management
3 Aug 2023 by Mercure Team, Hotel Management
Dear Mark,Thank you very much for staying with us. It makes us truly happy to read, that you were fully satisfied during your stay. We are looking forward to see you again in our Hotel. Best wishes from Cologne, your Mercure Team
