Ratings based on 991 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.0 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 5 Jun 2024
Love it
by A verified traveler
Posted 30 Apr 2024
The hotel is a little noisy, but pretty convenient.
Comment from Hotel Management
1 May 2024 by Stas Bestvater, Hotel Management
Dear Jian,Your feedback is important to us and we appreciate you sharing your experience at Holiday Inn Express - Cologne Mülheim. Every guest's comfort is our priority and we strive to create a peaceful environment. We're glad to hear you found the location of our hotel convenient.We hope to have the pleasure of welcoming you back soon.Best regards,Stas BestvaterCluster General Manager
by A verified traveler
Posted 26 Mar 2024
Sehr gut
Comment from Hotel Management
27 Mar 2024 by Stas Bestvater, Hotel Management
Hallo Chetan,Thank you for taking the time to share your positive feedback. We are delighted to know that your stay at the Holiday Inn Express - Cologne Mülheim was excellent. Your comments will certainly motivate our team to continue delivering the best service to our guests. We look forward to welcoming you back soon.Best regards,Stas BestvaterCluster General Manager
by A verified traveler
Great Stay not far from the Centre
Posted 3 Jan 2024 on HotelsHad a great stay! Staff super nice ( and allowed us to check out late), Breakfast good, great location, quiet. Will be back!
Comment from Hotel Management
9 Jan 2024 by Stas Bestvater, Hotel Management
Dear Paul,Your wonderful review truly warmed our hearts. It's delightful to hear that you enjoyed your stay at the "Hotel Holiday Inn Express - Cologne Mülheim" and found the staff amiable and accommodating. Your mention of our breakfast and location further assures us of our commitment to providing a great experience.Your plans to return are the highest compliment we can receive. We eagerly await the opportunity to welcome you back for another memorable stay.Best regards,Stas BestvaterCluster General Manager
by A verified traveler
Posted 26 Dec 2023 on Hotels
Good mais il y avait une fuite d eau de la fenétre avec une mauvaise odeur dans la chambre du a la fuite d eau hotel averti mais il n ont rien fait
Comment from Hotel Management
27 Dec 2023 by Cluster General Manager, Hotel Management
Cher Nathalie, je suis vraiment désolé d'apprendre que votre séjour à notre hôtel n'a pas été à la hauteur de vos attentes. Il est regrettable que vous ayez rencontré des problèmes avec votre chambre. Votre confort est notre priorité absolue et nous nous efforçons de fournir un service de qualité supérieure. Je vous assure que nous prenons vos commentaires très au sérieux et ils seront utilisés pour améliorer nos services. Nous espérons avoir une autre occasion de vous accueillir à nouveau à l'Hôtel Holiday Inn Express - Cologne Mülheim, et de vous montrer notre véritable niveau de service. Cordialement,Stas Bestvater Directeur Général du Cluster
by A verified traveler
Good stay bar size of the room
Posted 17 Dec 2023 on HotelsThe hotel is very welcoming and I could not fault the staff. The lobby, bar and breakfast area is good and despite what others have said about the lack of hot food, we really liked the breakfast on offer. My kids especially enjoyed the pancake machine. However, I should have paid more heed to other reviews about the family rooms being small. We are two adults and two kids 7 and 5, and the family room was totally cramped, we could not move between or around the beds and there was next to no space for our stuff. The location is a little out of town but we had no problems using public transport and there was a McDonalds beside the hotel and a very good German restaurant around the corner.
Comment from Hotel Management
18 Dec 2023 by Cluster General Manager, Hotel Management
Dear Guest, your feedback is invaluable to us and we're pleased to hear that your family enjoyed our hospitality, the breakfast, and our pancake machine which is always a hit with the kids! We're sorry to hear about the inconvenience you experienced with the size of the family room. We strive to make our accommodation as comfortable as possible and your comments help us in our ongoing efforts to improve our services. It's good to know that the location was suitable for your needs and that you could conveniently use public transport. Your mention of the nearby dining options will surely be helpful to future guests. We hope to see you and your family at Hotel Holiday Inn Express - Cologne Mülheim again in the future. Best regards, Stas Bestvater Cluster General Manager
by A verified traveler
Posted 21 Nov 2023
It was the best location for my one night trip to Leverkusen!
Comment from Hotel Management
4 Dec 2023 by Cluster General Manager, Hotel Management
Dear Ivan, we are delighted to hear that you had an enjoyable experience at the Holiday Inn Express - Cologne Mülheim. We strive to provide a rewarding and comfortable stay for all of our guests and we are glad that we were able to meet your expectations. Thank you for choosing us! Best regards, Stas BestvaterCluster General Manager
by A verified traveler
Posted 4 Aug 2023
Comment from Hotel Management
4 Sep 2023 by Cluster General Manager, Hotel Management
Dear Gary, thank you for taking the time to give us such well feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Cluster General Manager
by A verified traveler
Posted 1 Aug 2023
Quiet area and easy parking. However, a couple of blocks away from the hotel, the area did not look as safe as before.
Comment from Hotel Management
2 Aug 2023 by Hotel Manager, Hotel Management
Dear Rodrigo, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again.Best wishes, Stas Bestvater Hotel Manager
by A verified traveler
Posted 1 Jul 2023
Perfect place
Comment from Hotel Management
27 Jul 2023 by Hotel Manager, Hotel Management
Dear Omer, thank you for taking the time to give us such excellent feedback, its much appreciated. We thank you for your trust, hope you enjoyed Cologne and we're looking forward to welcoming you soon again. Best wishes, Stas Bestvater Hotel Manager
