Ratings based on 965 Verified Reviews
4.5 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Had a corner room, which was spacious. Biscuits and fruit in lobby was a nice touch as was coffee in the room. Location was good.
However, the rug in the room and rest of hotel was stained and dirty. We also had a condensation problem from the ceiling and water was dripping and made a big puddle on the floor.
Comment from Hotel Management
17 May 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,We would like to thank you for having taken the time to review your recent stay. It is a pity that you did not contact our 24-hour reception team on site, as we would have found a solution and you would certainly have had a more pleasant stay. It would be our pleasure to welcome you back.Best regards,art'otel Cologne Team
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by art'otel Cologne Team, Hotel Management
Sehr geehrter Gast,herzlichen Dank für Ihr Feedback. Es freut uns, dass Sie eine schöne Zeit bei uns verlebt haben und es wäre wunderbar, Sie hoffentlich bald wieder einmal bei uns begrüßen zu dürfen. Bleiben Sie gesund.Mit freundlichen Grüßenart'otel Cologne Team
by A verified traveler
Posted 1 Apr 2024
We really enjoyed our stay, great location and room at a good price. The gym is really small, that was our only negative. Breakfast was lovely
Comment from Hotel Management
4 Apr 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,We appreciate you took the time to share your impressions about your recent experience at our hotel in Cologne. It is wonderful to read that you were completely satisfied with your stay and liked the location and the comfortable room. We are looking forward to welcoming you again.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 14 Mar 2024
The rooms are clean and have a really nice look!
Comment from Hotel Management
14 Mar 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you for your nice review and we hope you had a pleasant stay in Cologne. We are pleased that you were so satisfied with our hotel and that you especially liked the clean and comfortable rooms. With the hope to get another opportunity to welcome you again, we are sending you our best regards.art'otel Cologne Team
by A verified traveler
Posted 16 Feb 2024 on Hotels
Comment from Hotel Management
19 Feb 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you for visiting the art'otel Cologne and for taking the time to share your experience with us. We are very pleased to read that you enjoyed your stay with us, were satisfied with all aspects that we were able to convince you of our hotel. It would be our pleasure to welcome you back for another memorable stay in Cologne.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 12 Feb 2024 on Hotels
Comment from Hotel Management
12 Feb 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you very much for your kind feedback. We are pleased that we could convince you of our hotel in Cologne and it would be a great pleasure for us to welcome you again.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 7 Feb 2024
I recently stayed at the Art'otel in Cologne and had a delightful experience. The breakfast offered was delicious, with a variety of options to choose from that catered to different tastes and dietary preferences. Additionally, the bedroom was lovely, providing a comfortable and cozy atmosphere to relax in after a day of exploring the city. Overall, I thoroughly enjoyed my stay and would recommend the Art'otel to anyone visiting Cologne.
Comment from Hotel Management
9 Feb 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you for choosing the art'otel Cologne for your stay in Cologne and for sharing your impressions with us. It is so nice to know that you enjoyed your stay and would recommend our hotel to anyone visiting Cologne. We hope to welcome you back on your next visit to Cologne.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 18 Jan 2024
Comment from Hotel Management
22 Jan 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you for taking the time to leave us your feedback. It's always nice to read a feedback like this. Please feel free to visit us again, we would be very pleased.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 31 Dec 2023 on Hotels
Comment from Hotel Management
3 Jan 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,Thank you for your positive review of your stay with us and for taking the time to leave it. We are always very pleased to receive positive feedback from our guests. It would be a pleasure to get the opportunity to welcome you again for another memorable stay.Kind regards,art'otel Cologne Team
by A verified traveler
Posted 27 Dec 2023 on Hotels
Comment from Hotel Management
18 Jan 2024 by art'otel Cologne Team, Hotel Management
Dear Guest,We appreciate you taking your time to share your feedback in regards to your recent stay with us. It is a pity that you were not satisfied with your visit, as we always try to ensure our guests have a wonderful stay. It is also a pity that you did not send us more detailed information, as this is the only way we can respond to any inconvenience and improve. We sincerely hope that you will reconsider visiting us again so that we can give you the exceptional experience that you should have received on your first visit.Best regards,art'otel Cologne Team
