Ratings based on 786 Verified Reviews
3.4 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
Aside from the breakfast and not being able to get extra pilliows (there were only two small pillows on the bed) everything else was excellent especially the staff I totally recommend staying here.
Comment from Hotel Management
11 Jun 2024 by Hotel Management, Hotel Management
Dear Michael, We're delighted to hear that you enjoyed your stay at Extended Stay America! Our team strives to provide exceptional service, and we're pleased that they made your experience memorable. Thank you for your recommendation, and we look forward to welcoming you back for another excellent stay in the future!Sincerely,Hotel Management
by A verified traveler
Posted 6 May 2024
by A verified traveler
Posted 21 Apr 2024
by A verified traveler
Posted 11 Apr 2024
by A verified traveler
Posted 25 Mar 2024
Nice
by A verified traveler
Posted 13 Mar 2024
by A verified traveler
Posted 3 Mar 2024
The room smelt absolutely awful . Like fish or pets that’s had used the floor as a toilet
No pots and pans
Comment from Hotel Management
4 Mar 2024 by Hotel Management, Hotel Management
Dear Kylee, We apologize for the unpleasant experience during your visit. Your feedback about the room odor and the absence of utensils is concerning and does not align with our standards. We will address these issues to ensure a more comfortable and well-equipped stay for future guests. Your input is valuable, and we appreciate your understanding. On behalf of everyone here, we invite you to stay with us again the next time you are in the area.Sincerely,Hotel Management
by A verified traveler
Posted 1 Mar 2024 on Hotels
by A verified traveler
Posted 29 Feb 2024
As a cancer survivor I did not enjoyed being insulted by check in girl. Who said I did not look like my id. That there was no way that was me I did lose 45 pounds my hair and self esteem. Thank you for ruining my trip by insulting me so fellow cancer survivors be warn make sure you have multiple pictures that prove you are yourself. The hotel still has not apologize..
Comment from Hotel Management
1 Mar 2024 by Hotel Management, Hotel Management
Dear Aimee, Thank you for your review. We apologize for not meeting your expectations. We treat every guest with respect and authentic, friendly service; therefore, we sincerely apologize if this was not your experience. Your feedback will be used to improve our services, and we appreciate your patience. We encourage you to try us again soon. You will have an exceptional stay that you deserve with confidence. Sincerely,Hotel Management
by A verified traveler
Posted 27 Feb 2024
It was clean. Staff was very polite. Check in was quick and easy
Comment from Hotel Management
28 Feb 2024 by Hotel Management, Hotel Management
Dear Kimberly, Thank you for staying with us during your recent trip to the city. We are delighted you had an enjoyable and comfortable stay at the location with easy and quick check-in and found the staff polite. Please revisit, and we look forward to serving you again.Sincerely,Hotel Management
