Ratings based on 115 Verified Reviews
4.2 Room cleanliness
4.0 Service & staff
4.6 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
This was not a good hotel for me and my son to stay at. There was parties going on throughout the hotel rooms, the curtain rod was broken so we couldn’t shut them at night. The room didn’t feel clean. The morning breakfast was gross my son wouldn’t eat anything I tried to but it was not good. We will not be returning to this hotel again.
Comment from Hotel Management
13 Jun 2024 by GM, Hotel Management
Dear Carey,We sincerely apologize for the issues you encountered during your stay. We're deeply sorry for the noise disturbances and the inconvenience caused by the broken curtain rod. We understand your disappointment about the cleanliness and breakfast quality, as these are usually appreciated by our guests. We'll take your feedback into account to improve our service. We hope to have another opportunity to serve you better in the future.Warm regards,Hotel Management
by A verified traveler
Posted 10 Jun 2024
Comment from Hotel Management
11 Jun 2024 by GM, Hotel Management
Dear Kelvin,Thank you for rating us with 4 stars! We are thrilled to know you enjoyed your stay. We are always eager to improve our services and would love to hear any feedback you might have. Looking forward to welcoming you back soon!Warm regards,Hotel Management
by A verified traveler
Posted 4 Jun 2024
This hotel is located in a dangerous area. The property is fenced in to keep homeless people out. They have security who bang on doors all hours of the night yelling security and demanding that you open your door at 3:40 in the morning to prove the wandering homeless people don’t belong in your room. The breakfast they advertise was awful. The front desk people are clueless and uninterested in customer service. Worst stay ever. Please avoid this hotel if you are traveling alone- no one could tell me why I had to open the door for security- I answered thru the door what do you want? He continued to bang - but as soon as my husband opened the door just a little bit - they said wrong room and walked away no telling what may have happened if I was alone and had to open that door. I mean how could he tell from a crack in the door that the person didn’t belong or wasn’t in my room that quickly after banging to get in for so long? Ladies please be careful
Comment from Hotel Management
4 Jun 2024 by RJ, Hotel Management
Thank you for your response but we are not in a dangerous area. The fence you mention is a gated parking lot not intended to keep homelessness out just a parking lot for our guest. Also our breakfast serves eggs, bacon, sausages, omelets, fruits, cereals, pastries, pancakes, juices, Milk, Yogurts. There is plenty to choose from if not there is a Waffle House in the area. As far as the security we certainly apologize that was an error and the wrong room. We were not looking for any homelessness we were simply checking rooms due to a sold out situation. We have been open a year and we have not had any situations where people felt unsafe. Thank you again for your response we will take your feedback and better improve our operations.
by A verified traveler
Posted 4 Jun 2024
We checked in close to 7:00pm. After waiting in line 30 minutes, our room wasn’t ready but thankfully she had a double queen room ready so chose that. The desk attendant did great for what she had available but it was obvious they had minimal/no cleaning staff for the reservations since they were 8 hours behind on cleaning rooms.
Comment from Hotel Management
4 Jun 2024 by GM, Hotel Management
Dear Caitlin, We appreciate your understanding and patience during your check-in experience, and we're glad our front desk team could assist you promptly. We apologize sincerely for the delay in getting your room ready, it's certainly not indicative of our usual standard. Your feedback is invaluable in helping us improve, and we're taking immediate steps to address the situation. We hope to have another opportunity to serve you better in the future. Warm regards,Hotel Management
by A verified traveler
Posted 3 Jun 2024
Best hotel stay.
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Shuree,We are thrilled to hear that you consider your stay at our hotel as the "best hotel stay". Your words truly warm our hearts! Our team is dedicated to providing a top-notch experience for all our guests. We hope to welcome you back soon for another unforgettable stay. Thank you for choosing our hotel.Warm regards,Hotel Management
by A verified traveler
Posted 2 Jun 2024
Your front reception Staff IS TERRIBLE.
I ask..
after been given my Key that was closed up in envelope
What is my room number ? She replied somewhat nasty look in you envelope. Okay I don't know where elevator is I don't if there is and internet password. I was just floored as senior citizen being treated like that. She made sure she told me about parking my vehicle and how much it was to cost and if I didn't park in the hotel parking I could get tow away.
I very unhappy about how I was treated as Single Senior Citizen with Military Privileges
Comment from Hotel Management
3 Jun 2024 by GM, Hotel Management
Dear Linda Darnell,We're truly sorry to hear about your experience at our hotel. Your feedback is essential, and we're taking your comments seriously. We strive to offer a welcoming environment for all guests, especially our valued seniors and military personnel. Please accept our sincere apologies for any misunderstanding. We're committed to improving and hope to have the opportunity to better serve you in the future.Warm regards,Hotel Management
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
31 May 2024 by GM, Hotel Management
Dear Dionte, Thank you for your 5-star rating! We are delighted to know you enjoyed your stay at our hotel. We deeply value your patronage and your feedback. We hope to have the opportunity to welcome you back soon, ensuring another excellent experience. Warm regards,Hotel Management
by A verified traveler
Posted 29 May 2024
Nice staff. Lots of close by options
Comment from Hotel Management
30 May 2024 by GM, Hotel Management
Dear Kayla,Thank you for your wonderful review! We're thrilled you enjoyed your stay and appreciated our friendly staff. It's great to know you were able to take advantage of the nearby options. We look forward to welcoming you back soon for another fantastic experience. Thanks again!Warm regards,Hotel Management
by A verified traveler
Posted 28 May 2024
Excellent.
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Tuyen,Thank you for your "Excellent" rating! We're thrilled to know your stay with us met your expectations. Your feedback is greatly appreciated and serves as encouragement to our team who work hard to deliver remarkable guest experiences. We look forward to welcoming you back at our hotel soon. Warm regards,Hotel Management
by A verified traveler
Posted 28 May 2024
Comment from Hotel Management
29 May 2024 by GM, Hotel Management
Dear Jonathan, We appreciate your feedback, although we're disappointed to see your 1-star rating. We're sorry if your experience didn't meet your expectations. We would love to know more about your stay to better understand where we fell short. Please feel free to share your thoughts with us directly. We're committed to improving our services and hope we'll have a chance to serve you better in the future.Warm regards,Hotel Management
