Ratings based on 436 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler from Fresno
Posted 5 Jun 2024
The place is dirty, very old and run down. The A/C in the room did NOT work. Colima is a hot humid tropical state so you can imagine that it was a horrible night. They have extremely old furniture, very uncomfortable pillows and mattresses. Extremely noisy. Just a very old creepy feeling hotel due to lack of maintenance and remodeling. They charge expensive for a very poor quality hotel.
by A verified traveler
Posted 20 May 2024
Comment from Hotel Management
22 May 2024 by Concierge, Hotel Management
Gracias por elegirnos, fue un placer atenderlos. Saludos!
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Concierge, Hotel Management
Gracias por elegirnos, los esperamos de nuevo con nosotros. Saludos!
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
8 Apr 2024 by Concierge, Hotel Management
Gracias por brindarnos una calificación perfecta y los esperamos de nuevo. Saludos!
by A verified traveler from Arvin
Posted 1 Apr 2024
Pools and activities offered are fantastic! they also provided us with a free pass to their adjoining gym. Their equipment and facilities are the best.
Comment from Hotel Management
3 Apr 2024 by Concierge, Hotel Management
Thank you for your kind comments, we wish to have you here again at your second home.Best regards.
by A verified traveler
Posted 23 Mar 2024
El personal muy amable, los cuartos limpios, el restaurante buenas comidas
Comment from Hotel Management
27 Mar 2024 by Concierge, Hotel Management
Encantados en atenderlos y los esperamos de nuevo. Muchas gracias por comentarnos y que tenga un excelente dia. Saludos!
by A verified traveler
Posted 14 Mar 2024
All good
Comment from Hotel Management
14 Mar 2024 by Concierge, Hotel Management
Muchas gracias por elegirnos y lo esperamos de nuevo con nosotros. Saludos!
by A verified traveler
Posted 2 Jan 2024
Comment from Hotel Management
5 Feb 2024 by Concierge, Hotel Management
Muchas gracias por darnos una calificación perfecta. Esperamos que su estadia con nosotros haya sido placentera y los esperamos de nuevo con nosotros. Gracias!
by A verified traveler
Posted 30 Dec 2023
Comment from Hotel Management
1 Jan 2024 by Concierge, Hotel Management
Muchas gracias y fue un placer atenderlos. FELICES FIESTAS!
by A verified traveler
Posted 21 Dec 2023
The property is old, we have problems with the Internet and you cannot make local calls from your room, you have to go to the Front Office to be able to make a call even if it is a local call. The restaurant is in terrible condition, we only ordered lunch once and it took more than two hours to deliver it.
Comment from Hotel Management
1 Jan 2024 by Concierge, Hotel Management
A apologize about the inconvenience. You can be sure that the most important thing for us are our guests, that you have the best service and to make your stay comfortable and enjoyable. You may rest assured that your comments have been forwarded to the reception department.Once again, I am truly sorry for any inconvenience.
