Ratings based on 284 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Mar 2024
Comment from Hotel Management
31 Mar 2024 by Sandra, Guest Experience Manager, Hotel Management
Thank you for your 5* rating. We hope to see you again in the future. Kind regards SbN
by A verified traveler
Family weekend
Posted 25 Feb 2024 on HotelsThe hotel was nice but a little tired in places. Elizabeth on reception was absoltuely amazing, really went out of her way to make our stay enjoyable and to cater to our requests. Food in the restaurant was good but unfortunately not very hot, we all had to send it back. Staff were very apologetic and sorted it out so all ok in thw end
Comment from Hotel Management
28 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Kim, thank you for taking the time to leave us a review and for your lovely staff comments. We are sorry that you experienced some issues with your food however pleased this was soon rectified. We hope to see you again soon. Best Wishes SbN
by A verified traveler
Posted 25 Feb 2024 on Hotels
Comment from Hotel Management
28 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Ceren, thank you for leaving us a 5* rating. We are pleased you enjoyed your stay and hope to see you again soon. Best Wishes SbN
by A verified traveler
Posted 22 Feb 2024 on Hotels
Comment from Hotel Management
25 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Kevin thank you so much for your 5* rating. We hope to see you again soon. Best Wishes SbN
by A verified traveler
Average
Posted 15 Feb 2024 on HotelsI have stayed many times over the years. The early days were great as the hotel was a real treat and the chef in the restaurant provided some exceptional dishes. Last time I stayed was about three years ago and all had gone down hill, I thought I would give it one more try and unfortunately I think it will be the last. I think the hotel is looking a bit tired and just little details that are missing for a hotel of this rating and price. I feel that the quality and service has slipped and you can get a lot better elsewhere for the money.
Comment from Hotel Management
25 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Tamsin, thank you for leaving us a review and we are disappointed to hear that your stay did not meet your expectations. We can assure you the comments that you have raised have been addressed. Best Wishes SbN
by A verified traveler
Posted 11 Feb 2024 on Hotels
Comment from Hotel Management
14 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Layla, thank you so much for leaving us a 5* rating. We are delighted to hear you enjoyed your visit and hope to see you again very soon. Best Wishes Apple Tree Lodges
by A verified traveler
Couples break
Posted 7 Feb 2024 on HotelsDespite falling ill and needing to go to hospital the hotel were friendly, accommodating and welcoming. Food was nice, rooms were nice and the red was 10/10. From the reception staff- the chefs were all so accommodating of my allergies and I felt so comfortable, even though I missed 24hr due to being in hospital.
Even missing breakfast the next morning by 30 minutes , I asked and there was no problems what so ever in getting breakfast ordered and room service for my partner.. that’s amazing..
Comment from Hotel Management
11 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Shoshana, thank you so much for leaving us such a positive review and we hope that you are now feeling much better. Your lovely comments have been shared with the respective Teams. We look forward to welcoming you back again soon. Best Wishes SbN
by A verified traveler
Posted 31 Jan 2024 on Hotels
Everything about our stay was excellent.
Comment from Hotel Management
7 Feb 2024 by Sandra, Guest Experience Manager, Hotel Management
Graham, thank you for leaving us a 5* review and we are so pleased you had such an excellent stay. We look forward to welcoming you back again soon. Best Wishes SbN
by A verified traveler
Posted 29 Jan 2024
Average. Could do with better food options
Comment from Hotel Management
31 Jan 2024 by Sandra, Guest Experience Manager, Hotel Management
Muhammed, thank you for your comments. We have the Lakes restaurant, Lounge area as well as the Sports Bar available so we have plenty of options to dine in at our resort. We hope to see you again in the future. Kind regards SbN
by A verified traveler
Wonderful hotel
Posted 27 Jan 2024 on HotelsFantastic stay .golf delux twin room is wonderful. Food in the restaurant excellent
Would highly recommend .
Spa lovely
Comment from Hotel Management
31 Jan 2024 by Sandra, Guest Experience Manager, Hotel Management
Angela, thank you for leaving us such a lovely review and for recommending our resort. We are delighted you had a great time. We hope to see you again very soon. Best Wishes SbN
