Ratings based on 957 Verified Reviews
4.3 Room cleanliness
4.5 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 May 2024
staff was very friendly and helpful answering questions- some of the areas need upgrading particularly the carpeted areas in the hallway and room
by A verified traveler
Posted 28 May 2024
First the room we had was on the 5th floor with no elevator going to the 5th floor, so you took an elevator to the 4th floor walked quite a distance to lug your luggage and items up very steep stairs. Next we got into the room and it was so so dated!!! there was water marks on the ceiling and around the windows where there was clearly a water leak, the sheetrock tape was coming off. Now onto the bathroom, there was pubic hair all over the walls of the shower, and a big clump of hair dangling from under the sink drain. When i called down I was told someone would be up to clean it, no one ever showed. It was extremely loud with banging doors. This used to be the best hotel in the area. NOT ANY MORE!
by A verified traveler
Posted 26 May 2024
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Comment from Hotel Management
28 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review!
by A verified traveler
Posted 26 May 2024
Comment from Hotel Management
28 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review!
by A verified traveler
Posted 26 May 2024
Very clean . Great breakfast. Friendly staff
Comment from Hotel Management
28 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review!
by A verified traveler
Posted 25 May 2024
Starbucks right across the parking lot.
Comment from Hotel Management
28 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review!
by A verified traveler
Posted 25 May 2024
Very clean professional and nice design
Comment from Hotel Management
28 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review!
by A verified traveler
Posted 22 May 2024
Fantastically friendly and helpful staff, especially the woman overseeing the (expansive) breakfast buffet. Large and welcoming reception area. Great location, easy driving to Burlington & Univ. Vermont (5 mins to UVM). Convenient: a grocery store across the street, and a Costco gas station 1 block away. Quiet rooms, comfortable beds. :-)
Comment from Hotel Management
22 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review! I'm so glad to see that you enjoyed your stay with us. I will be sure to pass your comments along to our staff!
by A verified traveler
Posted 15 May 2024
When we arrived we were informed that due to renovations and a non-functioning front elevator, our fifth floor room was only accessible by stairs from the 4th to the 5th floor. Normally not an issue but we had a bit of luggage and they had few other options for alternate rooms. We accepted the room and we’re told that for our inconvenience, we would receive a credit if $30 per night. Despite my asking several times and being reassured the credit would come off the final bill, we never received a credit!
We understand that the hotel is renovating some areas but the same pile of dust and debris that was on the dining area floor on Friday was still on the floor Sunday. Our bathroom toilet had a disgusting black ring under the rim that was obvious when sitting in the bathtub suggesting it had been a very long time since the toilet had been cleaned well. When I asked about housekeeping for the room, I was told that each room is only cleaned every 4 days. Four days with the same bath towels was not acceptable to me so we asked for towels and did receive fresh ones but housekeeping never removed the used towels from the room or emptied waste baskets while we were there.
We have stayed at this hotel before and have never been overly impressed but stayed there out of convenience. This stay was by far the worst and we will not be returning.
Comment from Hotel Management
15 May 2024 by Hillari, Sales Administrator, Hotel Management
Good morning,I'm sorry to see you didn't enjoy your stay with us. We want to make it up to you. Please contact the hotel directly and speak to a manager so we can reconcile this for you. Again, I apologize for the issues you had with your stay, and thank you for leaving us a review.
by A verified traveler
Posted 13 May 2024
Very nice room and stay for the money. Would stay there again.
Comment from Hotel Management
14 May 2024 by Hillari, Sales Administrator, Hotel Management
Thank you for your review. I am glad you enjoyed your stay with us!
