Ratings based on 836 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 28 Apr 2024
Great place....close to everithing
Comment from Hotel Management
10 May 2024 by Sara Palhota (Directora), Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra and sharing your experience with us.Your comments will be taken into account in order to improve the services of the hotel.We hope to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Posted 21 Apr 2024
Nice hotel, good food and drinks. The beds and pillows were a little hard but that was our only complaint.
Comment from Hotel Management
27 Apr 2024 by Sara Palhota (Directora), Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra and sharing your experience with us.Your comments will be taken into account in order to improve the services of the hotel.We hope to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Posted 18 Mar 2024
Deceiving as the hotel itself looks nice. The rooms are filthy. Smells of stale cigarette smoke and keep your shoes on as the carpet looks like it’s been trapping filth since the 70’s.
The shower doesn’t drain properly and splashes water all over the bathroom floor.
The beds are uncomfortable and worn.
Using the pool requires you to purchase a swimming cap and they’re still playing pandemic forcing you to book a 45min time slot.
I’d strongly advise against anyone booking here. Advertised as a 4 star, but more like a 2 star at best.
Comment from Hotel Management
20 Mar 2024 by Sara Palhota (Directora), Hotel Management
Dear Guest, Thank you for your review and for sharing your experience at Vila Galé Coimbra. We have noted the less positive points you mention, which we had the opportunity to address during your check-out, and we assure you that they will be taken into consideration, and that we will do everything we can to improve the aspects mentioned. That being said, we would like to explain that we use the booking system for the indoor pool, so that the space is not crowded and all guests can have a calm experience when using the SPA. We would also like to point out that for hygiene and safety reasons, the use of a swimming cap is mandatory in our indoor pool and jacuzzi, and that this is mentioned on our website under the services tab. Regarding the cleanliness of the room, we would like to inform you that our rooms are inspected after cleaning, so that they are in perfect condition to welcome our guests, both in terms of cleanliness and tidiness.We're sorry we didn't meet your expectations. We look forward to welcoming you back to Vila Galé Coimbra or any other Vila Galé in Portugal, Brazil or Cuba. Best Regards, Sara Palhota (Manager)
by A verified traveler
Posted 13 Dec 2023 on Hotels
Comment from Hotel Management
16 Dec 2023 by Sara Palhota, Hotel Management
Dear Guest,Thank you very much for your review and for choosing Hotel Vila Galé Coimbra.Looking forward to welcome you back at our Hotel in a near future.Best Regards, Sara Palhota
by A verified traveler from Milton
Posted 24 Nov 2023
Location abd parking garage was great. The mattresses were old and you could feel the springs. The showere door was useless. T h e shower wand sprayed wayer all over the floor.
Comment from Hotel Management
25 Nov 2023 by Sara Palhota, Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra and sharing your experience with us.Your comments will be taken into account in order to improve the services of the hotel.We hope to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Posted 27 Oct 2023
Very nice environment and good food and facilities
Comment from Hotel Management
3 Nov 2023 by Sara Palhota, Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra. It was a pleasure to welcome you to our hotel! It's extremely gratifying to receive this kind of feedback and motivates us to do better and better.We hope to have the opportunity to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Posted 15 Oct 2023
Comment from Hotel Management
17 Oct 2023 by Sara Palhota, Hotel Management
Dear Guest,Thank you very much for your review and for choosing Hotel Vila Galé Coimbra.Looking forward to welcome you back at our Hotel in a near future.Best Regards, Sara Palhota
by A verified traveler
Posted 15 Oct 2023
Like the indoor swimming pools, breakfast buffet, location is close to bus station. Friendly staffs. Hope they have ice machine for the drinks.
Comment from Hotel Management
17 Oct 2023 by Sara Palhota, Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra. It was a pleasure to welcome you to our hotel! It's extremely gratifying to receive this kind of feedback and motivates us to do better and better.We hope to have the opportunity to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Thank you Sarah and Leonor!
Posted 10 Oct 2023 on HotelsWe started on the wrong foot with a front desk rep named Vanessa, a lot of attituded, really not friendly and left us with a bad taste afterwards.
Our room smelled like someone smoked in it, so we went back to the front desk and were lucky to find Sarah, who was a complete 180° from Vanessa. Amazing attention, friendliness and service.
Second room AC was not working really well, so back we went and waited until Sarah was available. She again was amazing, went with us to the room to check the AC to make sure it wasn't something simple. As it really was the unit, she went down to work her magic. She came back a few minutes later with another amazing staff, Leonor, who I later found out is the assistant manager. They showed us another room that was cooler and let us decide if we wanted to move rooms once again, we did.
That really showed us that we were cared for and we felt great. Leonor actually went the extra mile and sent us a surprise desert and wine to enjoy.
All this to show that problems can happen anywhere at anytime, but what really speaks volumes is the way they are dealt with. Congratulations Vila Gale for having people like Leonor and Sarah. We would definitely stay with you again!
Comment from Hotel Management
12 Oct 2023 by Sara Palhota, Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra. It was a pleasure to welcome you to our hotel! It's extremely gratifying to receive this kind of feedback and motivates us to do better and better.We hope to have the opportunity to welcome you again at our Hotel.Best Regards, Sara Palhota
by A verified traveler
Posted 8 Oct 2023
The hotel appearance was impressive, front desk staff very nice, and the grounds were beautiful....and then it all changed when we went to our rooms, dirty and stained carpets, the bed was the hardest bed I have ever slept on in a hotel and to ask for a full/queen and be assigned 2 twin beds stuck together was NO OKAY.
The rooms were very disappointing
Comment from Hotel Management
12 Oct 2023 by Sara Palhota, Hotel Management
Dear Guest,We thank you for your preference for the Hotel Vila Galé Coimbra and sharing your experience with us.Your comments will be taken into account in order to improve the services of the hotel.We hope to welcome you again at our Hotel.Best Regards, Sara Palhota
