Ratings based on 970 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
3.8 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 23 Apr 2024
Great view, great location and great food. Excellent for kids.
Comment from Hotel Management
28 Apr 2024 by Jake, Hotel Management
Thank you so much for sharing your positive experience with us! We're thrilled to hear that you enjoyed the stunning view, convenient location, and delicious food during your stay.We strive to create a memorable experience for all of our guests, including families, and we're delighted to know that our facilities were excellent for your kids.Your feedback is greatly appreciated, and we hope to have the pleasure of welcoming you back again soon for another enjoyable stay.
by A verified traveler
Posted 19 Apr 2024
Great bedroom condition
by A verified traveler
Posted 19 Apr 2024
We had a great stay at Opal Cove.
This hotel is in a great location, family orientated, fantastic dining however many missed opportunities and looking a little run down.
Pool areas were quite tired and needed painting and general upkeep. A lot of unused space inside that would be perfect for an indoor play area, some sort of school holiday activities (plaster painting etc)
I have to mention the restaurant again - we ate here many times - breakfast, lunch and dinner. Our food was beautiful every time, great quality, generous portions and piping hot!
Overall top spot and great for kids
Comment from Hotel Management
28 Apr 2024 by Jake, Hotel Management
Good afternoon , TamaraThank you for sharing your experience with us. We're delighted to hear that you had a great stay at Opal Cove and that you found our hotel to be in a great location, family-oriented, and offering fantastic dining options.We appreciate your feedback regarding the areas where we could improve. Your suggestions about the pool areas and utilizing unused spaces for indoor activities during school holidays are valuable, and we will certainly take them into consideration as we strive to enhance our offerings.It's wonderful to know that you enjoyed dining with us and that the food exceeded your expectations every time. Providing top-quality meals with generous portions is something we take great pride in, and we're thrilled that you appreciated it.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you and your family back for another memorable stay in the future.
by A verified traveler
Posted 9 Apr 2024
by A verified traveler
Posted 1 Apr 2024
Nothing was unique
Comment from Hotel Management
29 Apr 2024 by Jake, Hotel Management
Good Morning , Adhiraj Thank you for sharing your feedback with us. We appreciate your honesty and take all comments seriously as we continually strive to improve our guests' experiences.We regret that your stay did not meet your expectations in terms of uniqueness. Providing a memorable and distinctive experience is something we always aim for, and we apologize if we fell short in this aspect during your visit.Your feedback is invaluable to us, and we will use it to assess how we can enhance our offerings to ensure that every guest enjoys a truly special and memorable stay with us.We hope to have the opportunity to welcome you back in the future and provide you with an experience that exceeds your expectations in every way.
by A verified traveler
Posted 1 Apr 2024
The staff are absolutely AMAZING. They are friendly, helpful and go above and beyond.
Horizons Restaurant and Bar staff are the best. Super friendly, fast service and delicious food/drinks.
The place is general needs a complete makeover. The spa has brick coming through the paint, along with the paint peeling and just a sad old look in general. There are brown stains in the pool & spa. Outdoor furniture extremely outdated. Path is broken when walking down to the beach.
Decking/tiled area outside looks terrible. Especially the area where the tile has been removed and all you can see is dirt/sand.
It’s inconvenient that you need to walk outside to get to the restaurant with a pram. It was sprinkling one morning and we had no choice but to walk in the rain to get to breakfast.
Rooms are good standard. The housekeeping take pride in cleanliness.
Comment from Hotel Management
28 Apr 2024 by Jake, Hotel Management
Good afternoon , Alexsandra Thank you for taking the time to share your feedback with us. We're thrilled to hear that you found our staff to be absolutely amazing and that you enjoyed the friendly, helpful service they provided. It's always wonderful to know when our team goes above and beyond to ensure our guests have a great experience.We're also pleased to hear that you enjoyed dining at Horizons Restaurant and Bar and that you found the food and drinks to be delicious, with super-friendly and fast service.Your feedback regarding the condition of our facilities is greatly appreciated. We apologize for any inconvenience caused by the need for a makeover and the issues with the spa, pool, outdoor furniture, and pathway to the beach. We will address these concerns with our maintenance team to ensure improvements are made promptly.We understand your frustration with the inconvenience of needing to walk outside to access the restaurant with a pram, especially during inclement weather. We will certainly take this into consideration as we look for ways to enhance the accessibility of our facilities for all guests.We're glad to hear that you found the rooms to be of good standard and that our housekeeping team takes pride in cleanliness. We will be sure to pass on your kind words to them.Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an even better experience in the future.
by A verified traveler
Posted 31 Mar 2024
by A verified traveler
Posted 24 Mar 2024
by A verified traveler
Posted 28 Feb 2024
Needs a re vamp. Our room was musty. Loose taps.
by A verified traveler
Posted 26 Feb 2024
