Ratings based on 245 Verified Reviews
4.5 Room cleanliness
4.4 Service & staff
4.6 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 2 Jun 2024
Bathroom was pretty gross, wouldn’t take shoes off in hotel room, smell was terrible as well.
Comment from Hotel Management
3 Jun 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
It is disheartening to read that we did not live up to our usual standards, and your stay was less than satisfactory. We are taking appropriate steps to ensure future guests do not encounter the same issues. We hope you will accept our apologies and consider giving us another chance to show you the outstanding service that we typically provide.
by A verified traveler
Posted 8 Mar 2024 on Travelocity
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Comment from Hotel Management
8 Mar 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for choosing us for your hospitality needs. It was a pleasure hosting you and we look forward to another great stay at the Holiday Inn Express & Suites Coffeyville!
by A verified traveler
Posted 21 Feb 2024
Comment from Hotel Management
23 Feb 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for a great review. You have definitely made my day. We will always go above and beyond to offer quality and comfort to our guests. We look forward to seeing you again.
by A verified traveler
Posted 22 Jan 2024
Nice property & check in was fast & friendly. Staff was friendly & prompt
Comment from Hotel Management
22 Jan 2024 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Your recommendation is appreciated, and we look forward to welcoming you again.
by A verified traveler
Posted 24 Dec 2023 on Hotels
Comment from Hotel Management
25 Dec 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Thank you for including the in your travel plans. We are happy you loved everything in regard to your accommodations. Your recommendation is appreciated, and we look forward to welcoming you again.
by A verified traveler
Posted 25 Nov 2023
Very upsetting that I had to pay almost $40 extra through Expidia when the rooms were only $128! That’s not right at all $ I paid 163!!!
Comment from Hotel Management
28 Nov 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Brenda, we apologize for your inconvenience. Thank you for being our guest.
by A verified traveler
Posted 23 Nov 2023
Nice and quiet
Comment from Hotel Management
24 Nov 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our property. I hope that we will impress you with exemplary service during future visits.
by A verified traveler
Posted 21 Nov 2023 on Hotels
Terrible checkin
Comment from Hotel Management
22 Nov 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Being an anonymous reviewer makes it difficult to determine and investigate your review. Thank you for your feedback.
by A verified traveler
Posted 20 Oct 2023
Nice, clean hotel.
Comment from Hotel Management
23 Oct 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Guest satisfaction is a top priority at our hotel; for that reason, we truly appreciate your comments regarding our hotel. We continue to reach for ways to improve the guest experience in all areas and hope you will experience those continued efforts on your next visit.
by A verified traveler
Posted 20 Sep 2023
i had made 8 reservations through a third party 3 weeks in advance, and when the holiday inn in coffeyville ks became overbooked, they canceled our reservations because we booked third party. that can be understandable, but what is not acceptable is that we had no warning. everyone drove over 2 hours to be turned away. will not be using the holiday inn.
Comment from Hotel Management
21 Sep 2023 by Holiday Inn Express & Suites Coffeyville, Hotel Management
Emily, we are extremely concerned to read your comments and apologize for the issue you had with your third party reservation and for the disappointment you had with the service provided by our team. Our staff genuinely cares about providing an enjoyable stay to all of our guests, so this incident is not a reflection of our usual service standards. Appropriate action has been taken to ensure this is not repeated. We again apologize for this unpleasant experience and hope you will consider a second visit.
