Ratings based on 975 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 Jun 2024
There were cheerios on the floor in the closet area, leaving me to question the cleanliness. Bath amenities could be upgraded.
Comment from Hotel Management
17 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Lori, Thank you for taking a moment to review your stay at our hotel. We apologize the cleaning team did not vacuum the closet. Our staff will be cautioned to check all areas of the room. We hope you will enjoy a better stay with us in the future.
by A verified traveler
Posted 14 Jun 2024
The breakfast is always amazing!
Comment from Hotel Management
14 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for visiting us again at the Quality Inn & Suites Coeur d'Alene, Erin. As always, it is a pleasure to welcome you, and we look forward to seeing you soon.
by A verified traveler from Appleton
Posted 6 Jun 2024
Great customer service, good breakfast, pool and whirlpool time for adults only.
Comment from Hotel Management
6 Jun 2024 by Cyndy-Guest Experience Representative, Hotel Management
Jennifer, We are delighted you enjoyed a wonderful experience at the Quality Inn & Suites Coeur d'Alene. We hope you will return so we can earn that fifth star in your next rating!
by A verified traveler from Fox Island
Posted 29 May 2024
Friendly and helpful staff
Comment from Hotel Management
29 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are glad you enjoyed the great service provided by our staff, Cheryl. Thank you for the wonderful rating and review. We hope to share the hospitality of the Quality Inn & Suites Coeur d'Alene with you again soon.
by A verified traveler
Posted 26 May 2024
The pool is open 24 hours. I really like that.
Comment from Hotel Management
26 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
We are delighted you would like 24-hour pool access, Stephen. Thank you for the great review of the Quality Inn & Suites Coeur d'Alene. We hope to hear from you again soon.
by A verified traveler
Posted 25 May 2024
Loved the breakfast, pool and other facilities but our room was on the first floor which is like half basement. It smelt like old basement which wasn’t ideal. I imagine the other floors are fine!
Comment from Hotel Management
26 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for your review, Katherine. We hope you will return to enjoy another visit to our hotel. We are happy to place you on an upper floor if you would like. Please allow us to share a better experience with you.
by A verified traveler
Posted 21 May 2024
The front desk staff were great.
Comment from Hotel Management
21 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
Theresa, We are delighted you enjoyed the welcoming service of our front desk team. We hope to share another wonderful stay with you in the future at our Coeur d'Alene property.
by A verified traveler
Posted 15 May 2024
We booked a room with a King but they gave us 2 queen beds and had no cribs available. The breakfast was not good quality. Almond milk was sour and the eggs didn’t taste good quality.
Comment from Hotel Management
17 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
We appreciate your feedback, Jessica. I am sorry you encountered those issues at breakfast. Your reservation was made for a room with a king bed and sofa sleeper. We hope to make you more comfortable with the room change and apologize for the change. Our cribs are available on a first-come-first-serve basis, and we regret there are no more available for your needs. We hope you will return to enjoy a better experience with us again.
by A verified traveler
Posted 13 May 2024
Rooms are very small. Pull out bed was very uncomfortable and noisy.
Comment from Hotel Management
17 May 2024 by Cyndy-Guest Experience Representative, Hotel Management
Catherine, We are glad you let us know that the pull-out sofa bed in your room needs a new mattress and tightened springs. Our maintenance staff is on it! Our hotel has many floor plans, and we are confident another type of room will suit you better. We hope you will give us another opportunity to make you comfortable.
by A verified traveler from Foster City
Posted 13 Apr 2024
Comment from Hotel Management
15 Apr 2024 by Cyndy-Guest Experience Representative, Hotel Management
Thank you for the excellent rating, Brian! We hope you ranked our friendly service and comfortable rooms among the things you liked best about the Quality Inn & Suites Coeur d'Alene.
