Ratings based on 259 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 15 May 2024
Its a really nice property, I love the location,the person on duty when I checked in was OUTSTANDING (I cant remember his name) and would give 5 stars except for one thing:
2 nights of my 13 night stay, the power went out to part of my room in the middle of the night, including the air conditioning. Anyone who stays in south Florida knows that waking up in a pool of sweat is never comfortable. I reported it the first time, and maintenance came and fixed it, but a terrible nights sleep can partially ruin the next day of your vacation. It happened a 2nd time, and when I went to check out yesterday I started to tell the person at the reception desk that these 2 events were my only complaint- I wanted to tell her that the power going out in your HOTEL room is not really something you hear about (especially the A/C) and I was about to ask for a partial credit and the receptionist literally walked away from me while I was attempting to summarize my stay. I ordinarily dont write reviews but seriously, your A/C going out in the middle of the night in a hotel in south Florida is not a pleasant thing to wake up to, and the one individual had zero interest in listening to me, they should have offered me some partail credit for those 2 nights
by A verified traveler
Posted 20 Apr 2024
Great experience
by A verified traveler
Posted 19 Apr 2024
They didn’t want to give us clean towels we had to hunt staff down to get it and even then it still took another 2 hours before we got it! Also there were roaches in our room! Disgusting!
by A verified traveler
Posted 17 Apr 2024
by A verified traveler
Posted 7 Apr 2024
by A verified traveler
Posted 2 Apr 2024
by A verified traveler
Posted 2 Apr 2024
Everything was really nice!
by A verified traveler
Posted 31 Mar 2024
Excellent service and great hotel
by A verified traveler
Posted 16 Mar 2024
It was amazing how fast and easy it was to check in and not to mention getting a gift bag with water bottles upon check in!
by A verified traveler
Posted 6 Mar 2024
Room AC was so noisy that I could not sleep the whole night. Spoke to front desk. All they said or did was say sorry... Would never go back.
