Ratings based on 964 Verified Reviews
3.0 Room cleanliness
3.3 Service & staff
3.1 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Tucson
Posted 12 May 2024
Neighbor hood is sketchy
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Amy,Thank you for your feedback. We hope the experience was enjoyable and memorable. We greatly appreciate your kind words and will do our best to make each guest's stay a unique, pleasurable one. We look forward to serving you again.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Rooms are fine surrounded areas and hallways need attention
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Ivan,Thank you for your kind feedback. We're glad to hear that you found the rooms satisfactory. We apologize for any shortcomings in the surrounding areas and hallways. Your comments are valuable, and we will address them with our team to ensure that all areas of our property meet the high standards of cleanliness and maintenance that we strive for. We appreciate your input, and we hope to have the opportunity to provide you with an even more enjoyable experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Manager does not know ADA laws and refuses to be educated. Demands photo ID for service dog (illegal) cannot take food to room, too bad if you have mobility issues or can't be in crowds. Room remodels are nice but hallway and stairs feel like $20/hour motel. Will never return due to manager and front desk rudeness (except Bailey who tries to temper down her bosses). Too many options in area for less money to be disrespected. Beds are NOISY, don't move or everyone in room will wake from the squeaking.
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Judy,We're deeply sorry to hear about your disappointing experience during your stay. Your comfort and satisfaction are our top priorities, and we apologize for falling short of meeting your expectations. We take ADA laws and regulations very seriously, and we will address the issue with the manager to ensure compliance and proper education on the matter. Additionally, we apologize for any inconvenience regarding the food policy and the condition of the beds. Your feedback is invaluable, and we will use it to make necessary improvements to enhance the overall guest experience.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Winston,Thank you so much for sharing your recent stay with us and for giving us 3 out of 5. We are glad that you had a great time at our hotel and also zero complaints. We strive to provide our guests with the best service and the most comfortable stay. Kindly let us know if there are any suggestions for improvements. You are welcome again. Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Comment from Hotel Management
13 May 2024 by Hotel Manager, Hotel Management
Dear Jean-Pierre,Thank you so much for the five-star rating! We are so pleased to hear that you had a great experience at our hotel and that you enjoyed the facilities and amenities we have to offer. It’s always our goal to make sure that our guests have a positive and memorable experience, so we are thrilled that you had such a positive one. We hope to see you again soon! Sincerely, Hotel Manager
by A verified traveler
Posted 8 May 2024
My hubby loved the comfortable bedding and it was very quiet. I didn't like the location as I thought it was closer to the cruise port. Floors were dirty but I survived and love that they didn't have carpet. I would stay here again as the price was very reasonable.
Comment from Hotel Management
9 May 2024 by Hotel Manager, Hotel Management
Dear GLORIA,Thank you for your kind feedback. We're thrilled to hear that your husband enjoyed the comfortable bedding and that you found our property quiet! While we regret any inconvenience caused by our location not meeting your expectations, we're glad to know that you appreciated the absence of carpeting and the reasonable pricing. Your feedback about the cleanliness of the floors is duly noted, and we'll make sure to address this promptly. We look forward to welcoming you back on your next trip!Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Started off with a door that wouldnt lock. Then to one that key cards needed reset daily. Had to ask for towels. Fridge barely cooled. T.V. was old. And a.c. unit sounded like a train. Wont stay again
Comment from Hotel Management
7 May 2024 by Hotel Manager, Hotel Management
Dear Bret,We are distressed to see your comments. We apologies for the bad experience. We never want our guests to go back with an unpleasant experience. The entire points will be investigated and necessary actions will be taken. We are taking ample steps to ensure the comfort of our guests. You can be sure about a fine stay with us. Please visit us again.Sincerely, Hotel Manager
by A verified traveler
Posted 5 May 2024
The bathtub did not hold water. The bed was very noisy as to whatever the mattress was on. We only would eat a bagel or waffle in the morning and were not allowed to take back to our room to enjoy while relaxing.
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear kimber,We are sorry to hear about the issues you encountered during your stay. It's disappointing that the bathtub didn't hold water and that the bed was noisy, affecting your comfort. Additionally, I apologize for any inconvenience caused by the breakfast policy. We'll address these concerns with our maintenance and housekeeping teams to ensure improvements are made, and we'll also review our breakfast policy to provide a more accommodating experience for our guests.Sincerely, Hotel Manager
by A verified traveler
Posted 4 May 2024
The property is being remodeled. Breakfast could have been better but it was a good place to stay
Comment from Hotel Management
6 May 2024 by Hotel Manager, Hotel Management
Dear Nicole,We appreciate your feedback regarding your recent stay with us. While we're glad to hear that you found our property to be a good place to stay, we apologize for any inconvenience caused by the ongoing remodeling and the breakfast offerings not meeting your expectations. We understand the importance of providing a comfortable and satisfying experience for our guests, and we'll consider your comments as we continue to improve our facilities and services. We hope to welcome you back in the future for an even better experienceSincerely, Hotel Manager
by A verified traveler
Posted 3 May 2024
Comment from Hotel Management
4 May 2024 by Hotel Manager, Hotel Management
Dear Thomas,Thank you for the review. It's nice to see that you had an overall good experience. We regret letting you down in any way. Our goal is to provide a consistently superior guest experience, and your comments are very important to us. I hope that you will visit us again. Sincerely, Hotel Manager
