Ratings based on 979 Verified Reviews
3.7 Room cleanliness
4.0 Service & staff
3.6 Room comfort
3.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 7 May 2024
No working AC , no towels in the room .
Room had window screen bent , allowing over 20 flies to enter room and stay on wall , had to kill flies and leave window closed with no room ventilation, will be asking for full refund . Very disappointed and just fell asleep
by A verified traveler from spring
Posted 7 May 2024
I stayed Thursday through Monday booking one day at a time so I have got these reviews daily. For majority of my stay the staff was amazing up until Sunday. The older white woman that worked the reception Monday while I checked out at 1140 was just clueless about customer service. Hotel is mostly bare of residents so I was one of the few there. At check out nobody else was there and I asked her for some ice that was next door. I knew my key had been disabled even though I had a noon late check out and she handed it to me and I said, I don’t think this would work”, she just shrugged so I thought maybe she gave me a key she knew would open the vending area. It’s right by reception area and there was no guests or any reason for her not to help me. I tried it didn’t work and I gave it back to her and she just said sorry and continued sitting on her chair just starring straight ahead into nothing. So I just left, all I asked for was some ice for my water, it was warm and a long drive back to Fresno. Things like this might make me want to stay elsewhere on my
Return to the area. It’s just a small thing and I feel everyone else I have met working there in that area and the housekeepers would have gotten up opened the place up and let me get some ice in my cup. It was a disappointing end to my stay.
by A verified traveler from spring
Posted 6 May 2024
This review is for strictly for my check out and the not friendly older lady at reception. Because I checked into the hotel Thursday I rebooked it daily until my last booking for Sunday check out Monday. I asked for a late check out at noon. At 1140 I went to check out which as you know your key stops working at 1100 am. She was there alone. Not serving anyone I wanted to get some ice from the vending room next door to the reception area and she said well you need your key to get in there. I tried my key. It didn’t work and she just said oh well sorry and continued sitting down. Every day I left a good review because the staff was nice. Well your sour grape is working the office today on Monday and she might need a little in service cos I have a long drive home and just needed some ice for the trip.
by A verified traveler from spring
Posted 6 May 2024
The staff was very nice. It’s quiet because it’s not a populated area so I stayed here on my days off and it was serene.
by A verified traveler
Posted 5 May 2024
by A verified traveler
Posted 4 May 2024
Well, for a budget room next to the freeway and a few miles downwind of the West's biggest stockyard, this is a decent place to stay. Affordable and not too noisy. Grounds aren't the greatest, but there was a clean room, hot water, ice and free coffee in the office. There's a coin-op laundry. Pool is out of commission. Bring an air freshener, a fly paper strip, and congratuylate yourself for saving lots of money.
I stayed 4 nights for work and I'm going back again. There were families and other contractors staying there. It felt very safe, given the marginal location. The Staff was very nice.
by A verified traveler
Posted 4 May 2024
Great value for the price!
by A verified traveler from spring
Posted 4 May 2024
Receptionist was very friendly and helpful. Housekeeper too
by A verified traveler
Posted 28 Apr 2024
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Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Rhonda,Thank you for the perfect rating!! Maz K.#Team6
by A verified traveler from McArthur
Posted 23 Apr 2024
The air-conditioning didn't work and it was hot all night and couldn't sleep
Comment from Hotel Management
30 Apr 2024 by Brand Experience Team, Hotel Management
Hi Bill, Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
