Ratings based on 36 Verified Reviews
4.9 Room cleanliness
4.8 Service & staff
4.9 Room comfort
4.8 Hotel condition
Expedia Verified Reviews
by A verified traveler from Bucuresti
Posted 29 Apr 2024
I returned to Radisson Cluj with pleasure, but I noticed an unexpected change since my first visit: the Porsche-branded electric charging stations are now restricted exclusively for this brand. To charge another type of electric vehicle, I had to use my own cable and pay an additional fee, on top of the parking fee. I believe this policy is not in the best interest of the customers and I hope you will reconsider this decision, especially since there were no Porsche events hosted during my stay.
Tke,
.Robert
Comment from Hotel Management
7 May 2024 by Rareș Mare, Hotel Management
Dear Robert,Thank you for choosing the Radisson Blu Hotel for your stay in Cluj. Thank you also for choosing to share your experience through this survey. This helps us to see what we are doing well and what needs to be improved. We appreciate you being a frequent guest of the hotel.I have observed that you were not fully satisfied with the change into our electrical charging options from free to payment system.We have two charging stations, one is now dedicated entirely to Porsche vehicles and the second station, Ampevo, is dedicated to other vehicles. We do have a charging cable, it can be offered to you by our front desk staff.Nevertheless, thank you for your proposal. We value your support and understanding.Looking forward in welcoming you back soon!Warm regards,Rares MareGuest Relations Supervisor
by A verified traveler
Posted 23 Jan 2024
Really nice property and very well managed!
Comment from Hotel Management
26 Jan 2024 by Rareș Mare, Hotel Management
Dear Mr. Laszlo,Thank you for sharing your feedback in regards to your recent experience stay.We're thrilled that you loved our location and you enjoyed the comfort of the room alongside with receiving great service into our restaurants. Guest feedback is incredibly important to us, so please rest assured that we are taking your details into consideration.We are glad that you have enjoyed your stay with us.We look forward to welcoming you again soon for another amazing experience!Warm regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 12 Dec 2023
Comment from Hotel Management
5 Jan 2024 by Rareș Mare, Hotel Management
Dear Mr. Andrei,Thank you for staying with us and for sharing your experience! Thank you as well for the great scores!I am truly happy that the staff made you feel welcomed and that you enjoyed your stay with us.Looking forward to welcoming you back at the Radisson Blu Hotel, Cluj!Warm regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 20 Oct 2023 on Hotels
Very nice and clean. I stayed in room 810 and the room was small. Bathroom was very small. So small that you can not enter bathroom without the shower door to be open.
Comment from Hotel Management
1 Nov 2023 by Rareș Mare, Hotel Management
Dear Mr. Flaviu,Thank you for taking the time to share your experience with us.Our guest satisfaction is our main goal and we are delighted to see you have enjoyed your stay with us. Indeed, the standard rooms tend to be smaller, for more comfort we would recommend our suites.We look forward to welcoming you back soon at Radisson Blu Hotel, Cluj.Kind regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 8 Oct 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by Rareș Mare, Hotel Management
Dear Valued Guest,Thank you for your you stay and for taking the time to offer your review and for your kind feedback. We are so pleased to hear that you enjoyed your stay with us. Thank you for choosing us and we look forward to welcoming you back soon!Warm regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 27 Sep 2023
Needs softer pillows but otherwise great.
Comment from Hotel Management
13 Oct 2023 by Rareș Mare, Hotel Management
Dear Shalim,Thank you for staying with us and for sharing your experience! Thank you as well for the positive scores!I am truly happy that the staff made you feel welcomed and that you enjoyed your stay with us.Indeed we can do better in some areas, your remarks have been added.Looking forward to welcoming you back at the Radisson Blu Hotel, Cluj!Warm regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 18 Sep 2023
Comment from Hotel Management
13 Oct 2023 by Rareș Mare, Hotel Management
Dear Mr. Jerome,Thank you for being our guest and for your wonderful feedback. We are thrilled to hear that the reception staff was helpful during your stay and assisted you with your needs. We are grateful that we had the opportunity to accommodate you and you were able to relax during your visit to Cluj-Napoca.We appreciate your support and hope to have the joy of welcoming you back soon.Best regards,Rareș MareGuest Relations Supervisor
by A verified traveler from Vienna
Posted 17 Sep 2023
Located in a lovely park on the edge of the town centre, this hotel was a delight. Would gladly stay here again. Very good food for lunch, friendly staff, a good breakfast, too.
Comment from Hotel Management
13 Oct 2023 by Rareș Mare, Hotel Management
Dear Mr. Edward,Thank you for your you stay and for taking the time to offer your review and for your kind feedback. We are so pleased to hear that you enjoyed your stay with us. We strive to make all of our guests feel welcome and comfortable, and we are glad that we could provide you with a rewarding experience. We are happy that you enjoyed our lovely park, the cuisine and the friendliness of our staff. Thank you for choosing us and we look forward to welcoming you back soon!Warm regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 7 Sep 2023 on Hotels
Comment from Hotel Management
13 Oct 2023 by Rareș Mare, Hotel Management
Dear Ms. Octavia,Thank you so much for taking the time to share these wonderful review with us, we are delighted to hear about your experience. This is a truly rewarding feedback for us and the greatest satisfaction for our team's daily commitment.It would be a real pleasure to be able to welcome you back at Radisson Blu Hotel, Cluj.Kind regards,Rareș MareGuest Relations Supervisor
by A verified traveler
Posted 4 Sep 2023
The staff was so very friendly. Service was excellent. I really enjoyed my time in Cluj. It is a beautiful city.
Comment from Hotel Management
4 Sep 2023 by Rareș Mare, Hotel Management
Dear Ms. Kimberly,Thank you for being our guest and for your wonderful feedback. We are thrilled to hear that the staff was helpful during your stay and everyone made you feel welcomed. At our hotel, we pride ourselves on providing excellent customer service and value feedback from our guests. We appreciate your support and hope to have the opportunity of welcoming you back soon.Best regards,Rareș MareGuest Relations Supervisor
