Ratings based on 149 Verified Reviews
4.5 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Mar 2024
In a great location with easy access to a great variety of restaurants and bars. A short walk to the city park.
Comment from Hotel Management
5 Apr 2024 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for taking the time to share your feedback with us and thank you for having been our guest at the DoubleTree by Hilton Cluj - City Plaza.We are glad to hear that you enjoyed your stay with us and that the location of the hotel was suitable for your visit.Looking forward into welcoming you back in the near future.Kind regards,
by A verified traveler
Clean stay, friendly staff
Posted 27 Feb 2024 on HotelsClean, pleasant staff greeting, howver, location was disappointing as view is all construction and tucked behind from the main city center. Walking distance though to shops and food. I was also disappointed I didn’t get offered a cookie upon check-in. They said I could purchase it. All in all, hotel is good.
Comment from Hotel Management
12 Mar 2024 by Front Desk Manager, Hotel Management
Dear guest,Thank you for taking the time to share your feedback with us and thank you for having been our guest at the DoubleTree by Hilton Cluj.We are glad to see that some of our facilities have been to your liking. On the other hand, we would like to apologize for the other situations that you have experienced during your stay. With a bit of luck, the construction site across the road will be over at the end of this year. Regarding our DoubleTree Chocolate chip cookie, all our guests receive free welcome cookies or a cookie voucher that can be redeemed after 03:00 pm, unless you opted for the DoubleTree cookie tin, in which case that is indeed for an extra charge.Hoping to welcome you back in the near future, we wish you a great rest of the day.Kind regards, Oarga Alexandru
by A verified traveler
Posted 4 Jan 2024
by A verified traveler from Roselle
Posted 10 Nov 2023
Great hotel. We stay there every time we visit family in Cluj.
Comment from Hotel Management
13 Nov 2023 by Ildiko Nagy, Rooms Division Manager, Hotel Management
Dear Mr Dumitru,Thank you for your visit and very nice feedback.We really appreciate it. It makes us very happy to see our service exceeded your expectations and, as a regular guest at DoubleTree by Hilton Cluj, we look forward to welcome you back.
by A verified traveler
Posted 4 Nov 2023
Comment from Hotel Management
23 Jan 2024 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for sharing your feedback with us and thank you for having been our guest.We are delighted to hear you had an amazing stay with us and really enjoyed our facilities.We look forward into welcoming you back in the near future. Kind regards,
by A verified traveler
Posted 26 Sep 2023
I was looking forward to our stay at this hotel. However, the hotel seems tired and in dire need of a refresh. The bathroom in my room was not in good shape. While the shower was ok, the shower cabin had serious signs of wear and tear. And the sink pedestal was in very bad shape..
I would not recommend this hotel, especially at this price point.
by A verified traveler
Hidden pearl of a hotel
Posted 27 Jul 2023 on HotelsWe had an excellent time in Cluj! The hotel is superb! I highly recommend
Comment from Hotel Management
31 Jul 2023 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for choosing DoubleTree by Hilton Cluj and thank you for taking the time to share your feedback with us.We are glad to hear you had a wonderful stay with us and found the hotel services and facilities to your liking. We hope to have the chance of welcoming you back in the nearest future.Kind regards,
by A verified traveler
Posted 26 Jul 2023
Love this hotel and the staff. Location is ideal for Cluj!!
Comment from Hotel Management
31 Jul 2023 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for having been our guest at the DoubleTree by Hilton Cluj and thank you for sharing this feedback.We are delighted to hear you have enjoyed your stay with us and found the hotel services, the staff and the location to your liking.We are looking forward into welcoming you back soon.Regards,
by A verified traveler
Posted 12 Jul 2023
One my favorite places to stay ever! Great location and felt so welcomed! Great rooms and love their breakfast buffet!
Comment from Hotel Management
17 Jul 2023 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for having been our guest and thank you for taking a few moments of your time to share this review with us.We are delighted to hear you had an amazing stay with us and consider us one of your favorites, this means a lot for us.We thank you again for sharing this nice words with us and we can't wait to welcome you back.Regards
by A verified traveler
Posted 6 Jul 2023
Not bad
Comment from Hotel Management
17 Jul 2023 by Oarga Alexandru, Front Desk Manager, Hotel Management
Dear guest,Thank you for sharing this review. We are glad to hear you enjoyed the overall services of the hotel and found the services and facilities to your liking.We hope to welcome you back soon.Regards
