Ratings based on 111 Verified Reviews
2.6 Room cleanliness
3.1 Service & staff
2.7 Room comfort
2.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jan 2024
No hot water, no heater, toilet was clogged
by A verified traveler
Posted 2 Nov 2023
Dirtiness is not the right word to describe the room. It's so much more than just dirt... Inches of compacted dirt at the floor edges, stripping doors, sheets with dried blood, grey towels that were once white walls with dirty stains, broken furniture with huge dirty stains, provide just a small description of the room...
It was the first night when we were so glad that we had our towels to cover the bed and were afraid to undressed before going to sleep.
After driving about 1000 miles that day we were so tired to change the hotel... It was too late.
We did not expect this from expedia...
by A verified traveler
Posted 21 Oct 2023
Literal live cockroach upon entering the bathroom AND the guy gave us the wrong room number BUT THE CARD STILL WORKED and we walked in on someone sleeping and I'm pretty sure all the cards work on all the rooms. Would NOT recommend. Better to sleep in a car.
Comment from Hotel Management
27 Oct 2023 by Bharat , Hotel Management
Dear customer I'm sorry to hear that you had a bad experience.it is not right one key work all room but she made key for wrong room .We always strive to improve our products and services, so we'll consider your customer feedback.” “Thank you for bringing this to our attention. We're sorry for the inconvenience, and we'll do everything we can to fix the issue.”
by A verified traveler
Posted 24 Jun 2023 on CheapTickets
Non smoking room reeked of tobacco smoke and the ac unit did not work. My wife didn’t give this place a second chance so we left and went to the hotel next door. Owner did not offer refund
Comment from Hotel Management
24 Jun 2023 by Manager , Hotel Management
Thank you for review first of all you supposed to call third party to ask about refund not to call direct property to ask refund your money because lavista inn didn’t charge from you card but third party charged from your card.I checked A/c unit working perfectly fine.
by A verified traveler
Posted 24 Mar 2023
The property was disgusting. The rooms were disgusting. The staff mean the one checking you in not necessarily housekeeping was probably the rudest people I’ve ever met in my life and charge me for a coffee stain on some stained up sheets when the mattress wasn’t wet during check out below the sheet and kept my deposit we didn’t even use that day and they showed pictures of a bed that I had stains on it and we had to strip the sheets on both beds so it could not have been that bad and they kept my deposit anyway that’s the second time this is happening. This is a very rude and drug inhabited place. I would never stay here again. No matter what the room rate was even for free. I took pictures of the so-called soiled sheets, so to speak staff at the check-in counter that was keeping my money would not even take a look at them, but yet he wanted to show me pictures of the sheets on his phone, he stayed in the office the whole time and never came out and never went to check. I think they keep your cash deposit, which is not mentioned if you book through a third-party app in order to make up for the cheaper room right that you’ve got. I seem to have multiple customers so far but I won’t see them do it again because I won’t be there. Again extremely rude
by A verified traveler
Posted 24 Mar 2023
Your online thing says pet friendly and yet you dont allow cats and wouldnt refund for not staying at your hotel even though you guys didnt allow us
by A verified traveler
Posted 30 Jun 2020 on Hotels
by A verified traveler from Muskegon MI
Posted 18 Mar 2020
Friendly gentleman at front desk and good location. This sentence is because they won’t let me finish review if it’s too short.
Comment from Hotel Management
18 Mar 2020 by Bharat vekariya , Hotel Management
Dear guest, Thank you for staying with us.we appreciate your feedback.
by A verified traveler
Posted 19 Feb 2020 on Orbitz
Did give us more towels when requested and fixed the stuffed up sink and tub promptly.
Comment from Hotel Management
19 Feb 2020 by Bharatk vekariya , Hotel Management
Thank you for staying with us.we appreciate your feedback.
by A verified traveler
Posted 15 Feb 2020 on Hotels
Service is great. Rooms could use some updating.
Comment from Hotel Management
16 Feb 2020 by Bharat vekariya , Hotel Management
Thank you for staying with us.we appreciate your feedback
