Ratings based on 3,295 Verified Reviews
4.1 Room cleanliness
4.2 Service & staff
4.2 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 4 Jun 2024
this Howard Johnson was excellent @ 5905 Victoria Ave Niagara Falls. There are 2 HJ’s in the Falls this is the only one I would ever consider staying at in Niagara Falls
by A verified traveler
Posted 3 Jun 2024
We enjoyed our short stay.
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
Soup and shampoo 1 pcs and small they know people stay for 4 corridor dirty, aircon noise, no sofa or chair to sit at list put 2 if we to have coffee. Check in 4 pm which is not bad but 11 am for check out and cleaner already knocking 10:30 which we paid 365 at list 2 pm or 1 pm.
Comment from Hotel Management
3 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to share your experience with us. We sincerely apologize for the challenges you faced during your stay. Please note, extra chairs are available upon request to enhance your comfort. Our hotel offers various room types; standard rooms typically include one chair, while suites feature a sofa for added comfort. We will address the quantity and size of amenities to better meet our guests' needs. We understand your perspective regarding check-in and check-out times, which are standard practices in the industry. During busy seasons, availability for late check-out may be limited. We appreciate your understanding and hope you'll grant us another opportunity to provide you with an exceptional experience in the future.
by A verified traveler
Posted 2 Jun 2024
It was lovely great value and loved the location!
Comment from Hotel Management
2 Jun 2024 by Guest Services, Hotel Management
Your words bring us immense joy! We're ecstatic to learn that your experience exceeded expectations. Your recognition of our distinctive vibe and offerings truly means the world to us. We're eagerly looking forward to the opportunity to craft even more unforgettable moments for you in the future at the Howard Johnson Plaza by Wyndham by the Falls!
by A verified traveler
Posted 2 Jun 2024
We spent one night on a visit to Niagara Falls. The hotel was convenient and reasonably priced. However, the extra nightly charge for parking in their lot seemed petty.
Comment from Hotel Management
2 Jun 2024 by Guest Services, Hotel Management
Your rating is important to us, and we're grateful for the opportunity to serve you. Knowing that you appreciated our pricing and found our location just right fills us with joy. We strive to offer value and convenience, and it's wonderful to hear that we hit the mark for you. While we do charge for nightly parking as mentioned on the booking platform, we aim to provide ample space for your convenience and it contributes to the upkeep of our facilities. If your travels bring you back to the area, we'd be honored to have you stay with us again.
by A verified traveler
Posted 2 Jun 2024
Clean, front desk staff very pleasant, and right by Clifton hill and WeGo bus stops!
Only complaint was our rooms air conditioner was very loud.
Comment from Hotel Management
2 Jun 2024 by Guest Services, Hotel Management
Your feedback means a lot to us! We're delighted to hear you had a pleasant experience with us. Our team works hard to maintain cleanliness and provide excellent service. It's great that our location near the Clifton Hill and WeGo bus stops was convenient for you. We apologize for any disturbance caused by the air conditioner in your room and will address this promptly. Please note: Our dedicated team is here around the clock to ensure your comfort and promptly address any concerns that may arise. Thank you for choosing us, and we hope to have the pleasure of welcoming you back for another enjoyable stay soon!
by A verified traveler from East Amherst
Posted 1 Jun 2024
It was close to many stores and the Falls.
Comment from Hotel Management
2 Jun 2024 by Guest services, Hotel Management
Thank you for taking the time to share your thoughts! We're thrilled to know you found our hotel's proximity to the Falls and local stores convenient for your stay. Your suggestions for improvement are always welcome – we're committed to making your next visit even more memorable. Looking forward to hosting you again soon at the Howard Johnson Plaza by Wyndham by the Falls!
by A verified traveler
Posted 1 Jun 2024
Comment from Hotel Management
2 Jun 2024 by Guest Services, Hotel Management
Thank you for taking the time to rate your experience with us! We're thrilled to see that you had a perfect stay. If you ever have any comments or feedback in the future, please don't hesitate to reach out. We can't wait to welcome you back at the Howard Johnson Plaza by Wyndham by the Falls for another fantastic stay!
