Ratings based on 927 Verified Reviews
3.5 Room cleanliness
3.8 Service & staff
3.5 Room comfort
3.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 May 2024
Between the time we booked our reservations(well in advance) and our arrival to check in, the Super 8 in Strongsville had been torn down to make way for a new car dealership. We had to find accommodations elsewhere, and at inflated prices, since this was around the time of the total eclipse that crossed over central Ohio. So, in other words, we can't provide a more negative review than this one.
Comment from Hotel Management
10 May 2024 by Manager, Hotel Management
Hello David, We apologize for any inconvenience you experienced and appreciate your feedback. We recommend reaching out to our management directly for further assistance regarding your reservation and any inconveniences you encountered. Thank you for sharing your experience with us.
by A verified traveler
Posted 15 Jan 2024
Good location and amazing staff but rooms that were listed as non-smoking smelled of thick smoke. Bedspreads/tables/night stands all had cigarette burn marks. Priced cheap but definitely would not recommend staying here for the $20 or $25 we saved.
Comment from Hotel Management
17 Jan 2024 by Manager, Hotel Management
Hello Maria,Thank you for choosing our hotel and for sharing your feedback. We appreciate your kind words about our location and staff. However, we apologize for any inconvenience caused by the smell in the non-smoking rooms. We strive to maintain a comfortable environment for all our guests and will address this with our housekeeping team. Your feedback is valuable to us as we continuously work to improve.
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
10 Jan 2024 by Manager, Hotel Management
Hello Douglas,Thank you for choosing our hotel for your stay! We're so glad to hear that you had a fantastic experience with us. If you have any suggestions for improvement, please don't hesitate to reach out to us directly. We hope to welcome you back soon for another enjoyable stay.
by A verified traveler
Posted 7 Jan 2024
Comment from Hotel Management
28 Jan 2024 by Manager, Hotel Management
Hello Bienvenue,Thank you for choosing our hotel for your stay! We are pleased to hear that you had a great experience with us. If you have any further feedback or suggestions, please feel free to reach out to us directly. We look forward to welcoming you back in the future for another wonderful stay.
by A verified traveler
Avoid - extra pet fee!
Posted 27 Dec 2023 on HotelsCheck in took about 15 minutes because the clerk kept futzing around. Advertised as pet friendly, but charged $25 extra for having a small dog in my room. Never seen a hotel do that, so can only assume it's a method of pocketing some extra cash.
Comment from Hotel Management
1 Feb 2024 by Manager, Hotel Management
Dear Guest, Thank you for sharing your experience with us. We apologize for any inconvenience caused by the check-in process. Our team strives to provide efficient service to all guests. Regarding the pet fee, it is disclosed on our website and during the reservation process to ensure transparency. Should you have any further concerns or questions, please do not hesitate to reach out to our management team.
by A verified traveler
Posted 27 Dec 2023
Staff was friendly but the room was a little dirty. Especially the bed spread
Comment from Hotel Management
28 Dec 2023 by Manager, Hotel Management
Hello David,Thank you for your feedback regarding our friendly staff. We apologize for any inconvenience caused by the cleanliness of the room, specifically the bedspread. We appreciate you bringing this to our attention and will share your comments with our housekeeping team for immediate improvement.
by A verified traveler
Posted 20 Dec 2023
Worst hotel experience of my life ! I arrived late around 10 pm after driving all day. I checked in and went directly to bed after getting into the room. I wake up around 12:30 and I feel like my skin is on fire. I turn the light on and I have little red marks all over my body. (In all fairness I do have sensitive skin.) Half asleep I panicked and put my clothes back on, threw all my stuff back in the car and left. I went to another hotel nearby and purchased another room for the first night of my 4 night stay that I already paid for. I took a shower and went to bed finally around 2:30. Woke up the next morning absolutely fine. I have no idea what it was, but something in the bedding in this room caused this reaction. I return to the front desk in the morning to inform them of what happened and that I will need to check out 3 days early. I stated I would be happy to pay for the previous night but need a refund for the next 3. I am then told that since I booked through expedia the hotel could not issue me a refund and I would have to contact expedia. I found the customer service phone number and figured out how to finally get a human on the phone. After explaining what had happened I was told expedia would call the hotel to get a statement. I was called back about an hour later and informned that "The hotel manager has inspected the bedding in the room and saw nothing that would cause a rash" and expedia would not be able to issue me a refund per their policy with the hotel.
Comment from Hotel Management
22 Dec 2023 by Manager, Hotel Management
Hello Jeff, Thank you for bringing this to our attention. We apologize for any inconvenience you may have experienced. We take these matters seriously and are sorry to hear about your discomfort. We encourage you to reach out to our management team directly so they can personally address your concerns and provide any necessary assistance. Your satisfaction is important to us, and we would like the opportunity to further investigate this issue.
by A verified traveler
Posted 13 Dec 2023
Comment from Hotel Management
16 Dec 2023 by Manager, Hotel Management
Hello Anna,Thank you for choosing our hotel for your stay! We are delighted to hear that you had a great experience with us. We hope to welcome you back again in the future for another exceptional stay.
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
14 Dec 2023 by Manager, Hotel Management
Hello John,Thank you for choosing our hotel for your stay! We are thrilled to hear that you had a fantastic experience. Our team works hard to provide exceptional service and make each guest's stay memorable. Hope to serve you again.
by A verified traveler
Posted 11 Dec 2023
Comment from Hotel Management
14 Dec 2023 by Manager, Hotel Management
Hello Carrie,Thank you for choosing our hotel for your recent stay. We are glad to hear that you had a positive experience. If you have any additional feedback or suggestions, please don't hesitate to reach out to us directly. We hope to welcome you back in the future for another great stay.
