Ratings based on 614 Verified Reviews
4.0 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 Apr 2024
I booked for an overnight stay due to A power outage. My room that was assigned had A broken shower. The water wouldn’t even come on at all. The lady behind the front desk moved me immediately to another room once I advised her which was great. However there was A dirty rag in the tub with red stuff all on it which appeared to be maybe hair dye. I chose not to even say anything about it as I was tired and me and my family just wanted to shower and get to bed. Breakfast was terrible the eggs were not edible and we were not able to get waffles due to A large group of kids literally A woman was making waffles for 45 minutes for almost 20 kids. Other than that no complaints. Staff was great that I interacted with.
Comment from Hotel Management
22 Apr 2024 by Hotel Management, Hotel Management
Thank you for sharing your feedback. We are so sorry to hear that you experienced issues with your stay in your guest room and breakfast. We do hope you will come back again and give us another opportunity to make it right.
by A verified traveler
Posted 14 Apr 2024
Very clean. Beautiful rooms and area. Breakfast was very good also. Would stay again
Comment from Hotel Management
15 Apr 2024 by Hotel Management, Hotel Management
Thank you for staying at the Homewood Suites Solon. We hope to welcome you back again in the not-so-distant future.
by A verified traveler
Posted 14 Apr 2024
Staff was nice and gave dinner recommendations in the area
Comment from Hotel Management
15 Apr 2024 by Management, Hotel Management
Thank you for your positive feedback from your visit at the Homewood Suites Solon. We hope to see you again.
by A verified traveler
Posted 11 Apr 2024
The property is in a good location in Solon the front desk staff was very nice. …and that’s about all it has going for it. This hotel was dirty bordering on filthy. We were given dirty sheets for the hideaway bed. There was a clump of long black hair in the tub. The chairs had crusty stuff all over them. Not once did we see any housekeeping staff. There were cookie or cracker crumbs in the hallway when we arrived. Three days later, those same crumbs were still in the doorway. We ended up checking out two days early to find somewhere else to stay because of the lack of cleanliness. We wouldn’t stay in a Homewood Suites again.
Comment from Hotel Management
12 Apr 2024 by Management, Hotel Management
Thank you for sharing your feedback with us regarding your recent stay. We are so sorry we failed you in regard to the cleanliness of your room. Rest assured, we are looking into these matters with our housekeeping team.
by A verified traveler
Posted 4 Apr 2024
Met or exceeded our expectations
Comment from Hotel Management
12 Apr 2024 by Hotel Management, Hotel Management
Thank you for staying with us.
by A verified traveler
Posted 18 Mar 2024
Was great during the week while business travelers were occupying the property. When the weekend came it was loud, crazy, and hate to say it the demographic changed to a more raucous and urban crowd. Two thumbs up to the night desk girls Briana, and Veronica in the day- she was fantastic. Maid cleaned the room one day.
Comment from Hotel Management
25 Mar 2024 by Management, Hotel Management
Thank you for your feedback. We hope to see you again in the not-so-distant future.
by A verified traveler
Posted 9 Mar 2024
The hotel is very run down with minimal modern upgrades. Upon checking in, my first initial room had dirty floors, tables, a huge stain on the kitchen seat, dingy bed sheets and pillow cases, and lastly the shower had mold buildup around the soap holders and faucet. I requested a room change via the front desk and they were able to thankfully accommodate me to another room. My second room looked much cleaner and updated. Which makes me think, why provide that type of room to any customer in the first place with such major areas in need of immediate renovations. I travel 2-3 weeks per month for work and have stayed at every hotel imaginable. This was definitely a bad experience and I will sadly not be booking this location on any of my future work trips to the Ohio area.
Comment from Hotel Management
10 Mar 2024 by Hotel Management, Hotel Management
Thank you for staying with us on your recent visit to Solon. We value your candid feedback and apologize for the issues you experienced while staying with us.
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
24 Mar 2024 by Hotel Management, Hotel Management
Thank you for staying with us at the Homewood Suites Solon. We hope to see you again on your next visit to Solon.
by A verified traveler
Posted 29 Feb 2024
Good night
Comment from Hotel Management
3 Mar 2024 by Hotel Management, Hotel Management
We hope you enjoyed your stay. Please come back and visit us again.
by A verified traveler
Posted 22 Feb 2024
Comment from Hotel Management
28 Feb 2024 by Hotel Management, Hotel Management
Thank you for staying with us. We hope to see you again in the not-so-distant future.
