Ratings based on 972 Verified Reviews
3.0 Room cleanliness
3.5 Service & staff
3.3 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
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by A verified traveler
Posted 10 May 2024
It's wasn't what I expected
Comment from Hotel Management
11 May 2024 by Hotel Management, Hotel Management
Dear Daryl, Thank you for taking the time to write a review of your visit. We are sorry that your experience didn't meet your expectations. Your satisfaction is important to us, and we apologize for any disappointment you may have encountered. We appreciate your feedback and hope to serve you better in the future.Sincerely,Hotel Management
by A verified traveler
Posted 28 Apr 2024
by A verified traveler
Posted 23 Apr 2024
You could see the wear and tear on the furniture and appliances but it was clean
Comment from Hotel Management
24 Apr 2024 by Hotel Management , Hotel Management
Dear Andrea, Thank you for taking the time to share your valuable feedback. While we are glad you found our accommodations clean, we apologize for any inconvenience caused by the condition of our furniture and appliances. Your insights are appreciated, and we will address this with our maintenance team to ensure the comfort of our guests moving forward. Thank you for choosing us for your stay, and we hope to welcome you back in the future for an improved experience.Sincerely,Hotel Management
by A verified traveler
Posted 23 Apr 2024
by A verified traveler
Posted 23 Apr 2024
Everything was perfect, no problems.
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Trinacia, We are delighted your stay at Extended Stay America was perfect with no issues! Our goal is to provide a seamless experience for our guests. Thank you for your positive feedback, and we look forward to welcoming you back for another enjoyable stay soon.Sincerely,Hotel Management
by A verified traveler
Posted 22 Apr 2024
The front desk clerk was nice and accommodating but I was scared to stay here! Booked and too late to cancel, so we stuck it out but the place is NOT a normal Ext Stay level of hospitality that should be on Expedia. Policeman in the lobby when we came back from our friends wedding!! Dirty floors, walls, doors, elevator broken. Terrible.
Comment from Hotel Management
23 Apr 2024 by Hotel Management, Hotel Management
Dear Denise, Thank you for choosing us. We are sorry about your experience. While we are glad you found our front desk clerk accommodating, we apologize for any discomfort you felt during your stay. Maintaining a safe and welcoming environment is our priority, and we will address your concerns promptly. Your feedback is valuable, and we will work to improve our services. We hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Thank you for bringing these matters to our attention.Sincerely,Hotel Management
by A verified traveler from Cincinnati
Posted 17 Apr 2024
It was nice, but the in and out traffic of people causing the doors to slam was annoying.
by A verified traveler
Posted 15 Apr 2024
Clean
Comment from Hotel Management
17 Apr 2024 by Hotel Management, Hotel Management
Dear Kyle, Thank you for your positive feedback! We're delighted you found Extended Stay America clean during your stay. Providing a clean and comfortable environment is our priority. Your satisfaction is important to us, and we look forward to welcoming you back for another enjoyable stay in the future!Sincerely,Hotel Management
by A verified traveler from Richmond
Posted 10 Apr 2024
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