Ratings based on 490 Verified Reviews
3.4 Room cleanliness
3.2 Service & staff
3.0 Room comfort
3.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
Dina at the front desk is fantastic to deal with! Friendly and professional… Hotel is in a convenient place 5 mins from the beach by car “in Ohio”! Great choice’s that we will make again..
Comment from Hotel Management
12 Jun 2024 by Hotel Management, Hotel Management
Dear Sly, Thank you for recognizing Dina's exceptional service at Extended Stay America! Ensuring every guest has a wonderful stay is our priority. We're delighted our location was convenient for you and appreciate your feedback. We look forward to welcoming you back soon and wishing you another fantastic stay!Sincerely, Hotel Management
by A verified traveler from Brownstown
Posted 3 Jun 2024
by A verified traveler
Posted 2 Jun 2024
I couldn’t check in at 11 pm no one was in the front desk and called the number and no one picked (500)
Comment from Hotel Management
5 Jun 2024 by Hotel Management, Hotel Management
Dear Jose, We want to extend our apologies for not being able to provide you with a room. We completely understand your frustration and the inconvenience this caused you; however, we can confirm this is not a normal occurrence for us. Please be assured we will address this with our team. Thank you for your valuable feedback and, most importantly, your patience. We hope you will give us another opportunity in the future.Sincerely,Hotel Management
by A verified traveler from Marietta
Posted 30 May 2024
Dog hair all over comforters, bed smelled like dog
Comment from Hotel Management
31 May 2024 by Hotel Management, Hotel Management
Dear Erica, Thank you for taking the time to share your review. We apologize for the inconvenience caused by the cleanliness issue in your room. This does not meet our standards of comfort and cleanliness. We take such matters seriously and will address them immediately with our housekeeping team to ensure a better guest experience. Your feedback is invaluable to us, and we appreciate you bringing this to our attention. We hope to exceed your expectations in the future.Sincerely,Hotel Management
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 22 May 2024
Smelled so badly of smoke. All of our clothing ended up smelling like smoke. TV didn't work and was dirty (smeared looking). Had to wash all our clothes, even stuff packed.
Comment from Hotel Management
23 May 2024 by Hotel Management, Hotel Management
Dear Carole, We sincerely apologize for the issues you encountered during your stay. It's disappointing to hear about the smoke odor and the condition of the TV. This falls below the standard we aim to uphold, and your feedback is invaluable in helping us improve our services. Please know that we strictly prohibit smoking on our property, and we appreciate you bringing this to our attention. We are taking immediate action to address these concerns, including deep cleaning and stricter enforcement of our policies to ensure a more pleasant environment for all our guests. We hope you will consider giving us another chance to provide a significantly improved experience. Thank you for bringing this to our attention.Sincerely,Hotel Management
by A verified traveler from Brooklyn
Posted 6 May 2024
This place felt like it was stuck in the 70s. Constant smell of old smoke in spite being in a non smoking room, and you could hear everything happening in the neighboring rooms (we had both families and loud TVs above and on one side of us and it was loud though all hours of the night). The room was a bit dirty and towels had been left in the bathroom from the previous guest. Overall not a great experience.
Comment from Hotel Management
6 May 2024 by Hotel Management, Hotel Management
Dear Ashley, We sincerely apologize for the inconvenience you experienced during your stay. Providing a comfortable and enjoyable environment is our priority, and we regret that we fell short of your expectations. We understand the importance of a peaceful night's sleep and the need for a clean room. Your feedback is invaluable, and we're committed to addressing the issues raised to ensure a better experience for all our guests. Rest assured, your comments will be shared with our team for immediate action. We hope you'll consider giving us another chance in the future to provide you with the exceptional experience you deserve.Sincerely,Hotel Management
by A verified traveler
Posted 8 Apr 2024
No hair dryer, coffee maker, red to change the mattress, no shampoo
Comment from Hotel Management
9 Apr 2024 by Hotel Management, Hotel Management
Dear Rene, Thank you for sharing your experience at Extended Stay America. We apologize for not meeting the expectations you encountered regarding the coffee maker. We will pass on your comments to consider in the future as we are continually striving to ensure satisfaction with our guests' needs. The hairdryers and toiletries can be collected at the front desk upon request. We are sorry if we missed out on this information during check-in. We will ensure a well-informed going forward. Your feedback is valuable, and we'll work to address these issues promptly. We appreciate your understanding and hope to have the opportunity to exceed your anticipations and serve you better the next time you visit us.Sincerely,Hotel Management
by A verified traveler
Posted 9 Mar 2024
My experience was terrible because the heat didn't work. When I reached out to customer service I was told there was nothing anyone could do. No one offered me any blankets or another resolution. It took a hour for the night staff to finally bring one blanket at 3am.
Comment from Hotel Management
9 Mar 2024 by Hotel Management , Hotel Management
Dear JaToya, Thank you for taking the time to evaluate our hotel. We are sorry for the concerns with your room, and we appreciate you bringing this to our attention. We also regret the inconvenience you experienced due to our staff not being responsive to your needs. We have shared your comments with our team so we can take the appropriate action moving forward. Thank you again for your sincere feedback. We hope to have the opportunity to welcome you back soon.Sincerely,Hotel Management
by A verified traveler from Painesville
Posted 14 Jan 2024
