Ratings based on 400 Verified Reviews
4.3 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 13 Jun 2024
The property was great and staff were friendly.
Comment from Hotel Management
13 Jun 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback! Delighted to hear of your experience. Hope to welcome you back on a future visit.
by A verified traveler
Posted 3 Jun 2024
Comment from Hotel Management
4 Jun 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback.
by A verified traveler
Posted 2 Jun 2024
Very loud! Could hear conversations everywhere. There was a party right next door and had to call the front desk multiple times. No complimentary coffee or breakfast. Not recommended for the price or if you want a good nights sleep.
Comment from Hotel Management
4 Jun 2024 by Laura, General Manager, Hotel Management
Stephanie,I am extremely sorry this was your experience with us. I'd love to follow up with you further, please feel free to reach out to me so I may personally apologize. I have shared your feedback with my team to ensure this was an isolated incident.
by A verified traveler from bethel park
Posted 31 May 2024
over priced for the Memorial Day weekend no breakfast included. I had two rooms , they wanted to put us on separate floors. very basic .
Comment from Hotel Management
31 May 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback. I am disappointed that your experience was not up to our standards. I will ensure the team is made aware so we can improve our overall experience for our guests.
by A verified traveler
Posted 27 May 2024
Front desk staff was awesome
Comment from Hotel Management
31 May 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback! We are delighted to hear that you enjoyed your stay with us!
by A verified traveler
Posted 19 May 2024
If you’re flying into Cleveland and looking for an exceptional place to stay I highly recommend this Marriott. Many restaurants and shopping options in walking distance.
Comment from Hotel Management
20 May 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback! We are delighted to hear you enjoyed your stay with us. We hope to welcome you back on a future visit!
by A verified traveler from Holly Springs
Posted 19 May 2024
We traveled with 2 adults and 2 kids they put us in a room next to a conference room where flight attendant hang out and right near the lobby so it was quite loud. We got in trouble for sitting in an empty room that was open and the staff was constantly complaining about the people in room (our room). Our air conditioner was making the most god awful noise and we didn’t sleep the whole night. However, most of the staff was very kind and very patient. We were a part of a wedding and as whole they let us hang on the lobby and celebrate. So long story short… stay away from empty conference rooms and room 139 and you’ll be ok.
Comment from Hotel Management
20 May 2024 by Sincerely, Laura, General Manager, Hotel Management
Elizabeth, I apologize for the experience you had with us. I am investigating the issues you experienced to ensure that it is isolated. I have shared your feedback with our leadership team, who join me in apologies for our shortcomings. and to correct moving forward.
by A verified traveler
Posted 29 Apr 2024
Nice facility, excellent service so far.
Comment from Hotel Management
6 May 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback!
by A verified traveler
Posted 26 Apr 2024
No restaurant- only junk food and booze.
Comment from Hotel Management
27 Apr 2024 by Laura, General Manager, Hotel Management
Thank you for your feedback, it is greatly appreciated.
by A verified traveler
Posted 25 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Laura, General Manager, Hotel Management
Thank you for staying with us!
