Ratings based on 976 Verified Reviews
3.9 Room cleanliness
4.3 Service & staff
4.0 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 31 May 2024
A little oldish but a decent one for shorter stays.
Comment from Hotel Management
31 May 2024 by Manager on duty, Hotel Management
Dear Mohana, Thank you for taking the time post this review. We are delighted and humbled by the your kind words. We all work very hard to try and ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely, Management
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
19 Jun 2024 by Manager on duty, Hotel Management
Dear William, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
by A verified traveler
Posted 28 May 2024
The check in was smooth. There was only one person on duty and she did her best to help. She is the only reason why I give this location two stars. The bed was clean. The mini fridge worked.
The location, the room, the hallways, the elevator, the stairways were not clean. The walls were damaged. breakfast cereal was on the floor around the bed. Specks of white tissue was scattered around the room on the floor. There is evidence that the tile floor in the bathroom has been repetitively cleaned but the area under the sink has not been. Once you step out of the lobby into the hallway there is an unpleasant odor. The elevator was worse. Stains on the carpets and walls. Some rooms the musty odor was too much to try to sleep in. I have stayed at this location 4 times over a period of years. I will not stay here again.
Comment from Hotel Management
29 May 2024 by Manager on duty, Hotel Management
Dear Daniel, Thank you for taking the time to share your detailed feedback. We are deeply sorry to hear about the multiple cleanliness issues you encountered during your recent stay.While we are pleased to hear that your check-in process was smooth and that our staff member provided helpful service, it is clear that many aspects of your stay did not meet your expectations or our own standards.We are urgently addressing the cleanliness and maintenance concerns you raised with our housekeeping and maintenance teams. The conditions you described, including the cleanliness of the rooms, hallways, and elevators, are not acceptable, and immediate steps are being taken to rectify these issues.Your loyalty as a returning guest over the years is greatly appreciated, and it is disheartening to hear that we have not upheld the quality of service you deserve and expect. We are committed to making significant improvements to restore the quality of our facilities and the comfort of our guests.If you would like to discuss your experience further, please do not hesitate to contact us directly. Your feedback is invaluable as we strive to improve, and I hope you will give us another opportunity to provide you with a much better experience in the future.Warm regards,Management
by A verified traveler
Posted 25 May 2024
Property was basic but clean.
Comment from Hotel Management
26 May 2024 by Manager on duty, Hotel Management
Dear Alicia, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
by A verified traveler
Posted 20 May 2024
The staff was very friendly, breakfast was fabulous, our only complaint was how noisy the room was, we could hear people next door until late and upstairs people walking around. Could update mattress.
Comment from Hotel Management
21 May 2024 by Manager on duty, Hotel Management
Dear Robert, Thank you for sharing your experience with us. We're delighted to hear that you found our staff friendly and enjoyed the fabulous breakfast. We apologize for the noise issues you encountered and appreciate your feedback regarding the mattress. We'll take your comments into consideration as we continue to improve our guest experience. We hope to welcome you back for a quieter and more comfortable stay in the future.Sincerely, Management
by A verified traveler
Posted 9 May 2024
Nice.
Comment from Hotel Management
10 May 2024 by SAS, Hotel Management
thank you!We will see you soon!
by A verified traveler
Posted 5 May 2024
Very pleasant friendly staff. Room was not the cleanest in areas less used. Sink toilet tub all clean but not shelf under sink.
Comment from Hotel Management
6 May 2024 by Manager on duty, Hotel Management
Dear Mary, We're delighted to hear that you found our staff very pleasant and friendly during your stay. Please accept our apologies for any cleanliness oversights in less frequently used areas of your room – ensuring a pristine environment is a top priority, and we will address this immediately. We appreciate your valuable feedback and hope to welcome you back soon for an even more enjoyable experience.Sincerely, Management
by A verified traveler from Oakland Gardens
Posted 4 May 2024
Clean, good stay. Need bit of update. Worn down curtain
Comment from Hotel Management
5 May 2024 by Manager on duty, Hotel Management
Dear Martin, Thank you for taking the time to post this review. We are pleased to see that you enjoyed your time at the hotel.On behalf of our entire staff , we thank you for your business and we hope to see you again when your travels bring you back to the area!Sincerely,Management
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
6 May 2024 by Manager on duty, Hotel Management
Dear Sheila, Thank you for taking the time post about your experience. We are delighted and humbled by the GREAT rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
by A verified traveler
Posted 4 May 2024
Comment from Hotel Management
5 May 2024 by Manager on duty, Hotel Management
Dear Heather, Thank you for taking the time post about your experience. We are delighted and humbled by the GOOD rating you have given our hotel. We all work very hard to ensure every guest has an overall positive experience at our hotel. Thank you for choosing us and we look forward to your next stay.Sincerely,Management
