Ratings based on 428 Verified Reviews
4.6 Room cleanliness
4.5 Service & staff
4.6 Room comfort
4.6 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 May 2024
This is the only nice hotel in town, I love staying there.
by A verified traveler
Posted 11 May 2024
by A verified traveler
Posted 10 May 2024
Wonderful. Can’t wait to go back.
by A verified traveler from Brandon
Posted 4 May 2024
Beautiful modern hotel in a walkable area in the heart of downtown Cleveland. The room furnishings were very nice and staff were also helpful and pleasant.
by A verified traveler
Posted 16 Apr 2024
I liked the location, comfort of the bed and pillows and the gracious staff. I wish there were tea bags in the room as I am a tea drinker not a coffee drinker.
Comment from Hotel Management
2 May 2024 by Cotton House, Hotel Management
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.
by A verified traveler
Posted 3 Apr 2024
First class
Comment from Hotel Management
2 May 2024 by Cotton House, Hotel Management
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.
by A verified traveler
Posted 2 Apr 2024
Comment from Hotel Management
4 Apr 2024 by Cotton House, Hotel Management
Thank you for your comments. We are glad you enjoyed your stay with us.
by A verified traveler
Posted 1 Apr 2024
Comment from Hotel Management
2 May 2024 by Cotton House, Hotel Management
Thank you for your survey. We are glad you enjoyed your stay and hope you will stay with us again.
by A verified traveler
Posted 31 Mar 2024
Great property and place to stay in Cleveland. Overall, fairly clean. Friendly staff. Comfortable beds. Quiet. Shower door didn’t close all the way. Breakfast buffet was fair, some items better than others. Overall would stay again! Convenient to coffee, restaurants and shopping downtown.
Comment from Hotel Management
4 Apr 2024 by Cotton House, Hotel Management
Thank you for your comments. We will work on these problems and get them corrected.
by A verified traveler from Richmond Hill
Posted 26 Mar 2024
Terrible restaurant
Comment from Hotel Management
27 Mar 2024 by Cottton House, Hotel Management
Hello, Thank you for your response. I will pass this information along to the restaurant owner.
