Ratings based on 979 Verified Reviews
3.9 Room cleanliness
4.0 Service & staff
4.1 Room comfort
3.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 21 May 2024
nice and clean, friendly. Nothing fancy but just what you need
by A verified traveler
Posted 14 May 2024
I left my wedding ring in the room and the hotel called me within hours and are mailing it to me. Also, very convenient and easy place to stay
Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Dear Robert, Thank you so much for taking the time to share your experience with us! We're thrilled to hear that we were able to promptly assist you with retrieving your wedding ring. Our team understands the sentimental value of such items and we're delighted that we could reunite you with it swiftly.It's fantastic to know that you found your stay convenient and enjoyable. We strive to make every aspect of your visit as seamless as possible, from check-in to check-out.We truly appreciate your kind words and hope to have the pleasure of welcoming you back for another wonderful stay in the future! If there's anything else we can do to enhance your experience, please don't hesitate to let us know. Safe travels!
by A verified traveler
Posted 14 May 2024
Comment from Hotel Management
16 May 2024 by Guest Relations Management, Hotel Management
Hi Jay!We're glad to hear that you had a good time visiting us! Your review of 4 out of 5 stars says a lot. We wish we knew more about what made your stay special, but we're glad we had the chance to impress you. We sincerely appreciate your feedback, which helps us continuously improve and give all of our guests truly exceptional experiences. Wishing you a wonderful stay again soon!
by A verified traveler
Posted 13 May 2024
Room was clean and spacious
Comment from Hotel Management
15 May 2024 by Guest Relations Management, Hotel Management
Dear Kelia, Thank you immensely for taking the time to share your positive experience with us! We are delighted to hear that your stay with us met your expectations and that you found your room to be clean and spacious.Maintaining a pristine environment and ensuring ample space for our guests to relax and unwind are among our top priorities, so your kind words truly mean a lot to us. We strive to provide a comfortable and enjoyable stay for all our guests, and your feedback serves as a wonderful encouragement to our team.We sincerely hope to welcome you back for another fantastic stay in the near future. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know.
by A verified traveler
Posted 7 May 2024
For it to be downtown Cleveland the part it’s in is not the cleanest and there where a lot of bagger’s around that where very rude
Comment from Hotel Management
7 May 2024 by Guest Relations Management, Hotel Management
Dear Marrie, We're truly sorry to hear about your experience during your stay with us. We understand that the cleanliness and safety of the surrounding area are vital aspects of your stay, especially in a downtown location like Cleveland. We're committed to ensuring our guests feel comfortable and secure throughout their visit. Rest assured, we'll address the concerns you've raised with our team to improve the overall experience for our valued guests. Thank you for sharing your feedback with us, and we hope to have the opportunity to welcome you back in the future for a more enjoyable stay.
by A verified traveler
Posted 28 Apr 2024
Room was smiling so bad and bathroom was rusty and dirty
Comment from Hotel Management
29 Apr 2024 by Guest Relations Management, Hotel Management
Dear Raghad, We're truly sorry to hear about your disappointing experience during your stay with us. It's disheartening to learn that your room didn't meet your expectations, and we apologize for any inconvenience caused by the odor and cleanliness issues you encountered. Your feedback is invaluable to us as we continuously strive to improve our accommodations and services. Please know that we take your concerns seriously and will address them promptly to ensure that future guests do not encounter similar issues. We appreciate your candor and hope to have the opportunity to regain your trust in the future.
by A verified traveler
Posted 27 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Manager, Hotel Management
Hello Ashley,Thank you for being our guest with us and taking the time to share. We always want to provide our guests with a comfortable stay, and a rating like yours serves as encouragement to all of us. It was our pleasure accommodating you, and we look forward to welcoming you back soon.
by A verified traveler
Posted 26 Apr 2024
We had to pay for parking, which was not indicated at booking. Our room had (other people's) hair throughout the room, on the "clean" towels and on the floor in the bathroom. Our room had a pull out couch/bed that was covered in stains. We had to go down to the desk to get sheets, pillow and blanket for the pull out bed. The lamp shade had what appeared to be blood on it. Overall, we were unimpressed, especially for the price, and did not feel comfortable having our young daughter there.
Comment from Hotel Management
26 Apr 2024 by Guest Relations Management, Hotel Management
Dear Elise,I'm truly sorry to hear about your disappointing experience at our hotel. It's deeply concerning to learn about the cleanliness issues you encountered in your room and the unexpected parking fee. Please accept our sincere apologies for the oversight regarding these matters. Your comfort and satisfaction are paramount to us, and we understand how crucial it is to maintain high standards of cleanliness and transparency. Rest assured, we will address these issues with our housekeeping and front desk teams to prevent recurrence. Your feedback is invaluable, and we appreciate you bringing these concerns to our attention. We hope to have the opportunity to make it up to you in the future and provide you and your family with the exceptional experience you deserve.
by A verified traveler
Posted 14 Apr 2024
Good
Comment from Hotel Management
15 Apr 2024 by Guest Relations Management, Hotel Management
Dear Sriram, Happy to see your glowing 5-star rating! Your satisfaction is our top priority, and we're over the moon to know we hit the mark during your stay. Your feedback is invaluable, and we can't wait to welcome you back for another fantastic experience soon!
by A verified traveler
Posted 12 Apr 2024
better skip this hotel and found others in this area
Comment from Hotel Management
14 Apr 2024 by Manager, Hotel Management
Hello henry,We're sorry to hear your stay didn't meet your expectations. Feedback is valuable, and we encourage you to reach out to management to address specific concerns. Your input helps us improve for future guests' experiences.
