Ratings based on 450 Verified Reviews
4.7 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 27 May 2024
We loved our stay in a castle! The grounds were beautifully maintained, rooms were clean and the bed was comfortable. We enjoyed spending time in the lounge as well the breakfast buffet in the morning. Would definitely love to come back and spend more time here.
by A verified traveler
Posted 15 May 2024
If you're looking for the best hotel in Europe for the price, I highly recommend this one. It's a renovated castle where you'll feel like royalty. The staff is friendly, the rooms are impeccably clean, and the views are spectacular. At night, you can enjoy a bar located underground, where the ancient castle walls add a unique charm. This hotel offers an unforgettable experience.
by A verified traveler
Posted 2 Oct 2023
Really calm and cozy property with very friendly people. Great value for money.
by A verified traveler
Posted 12 Jul 2023
Check your bill !! Reception young girl with glasses in morning added 50 Euro to the bill. Lucky we noticed, then she would not believe us so took us 40mins in the carpark on their weak wifi to prove to her that we had clearly already paid for 3 people - sad price gouging or bad training, no apology of course - either way it destroyed our confidence in this place. (Man in evening was delightful though). Pros: Breakfast good. Cons: lots of Ants in room, No aircon or fans. Lots of Flies in room - as window had to be a tiny bit open as way too hot with no fans to sleep. Rock hard beds.
Comment from Hotel Management
18 Oct 2023 by reception , Hotel Management
Dear Mr Hosie,Thank you first for your stay & for your message with appreciation. We are sorry for the “Overcharge” by one of our colleague, the charge was due the "Kids" booked was a "teenager" and not a "Kid", in our conditions, kids are from 3 to 12y. but as agreed the extra fee was for offered as complementary due the misunderstanding.Regarding Air-Co, You have booked a “Standard room” equipped with Fan (all standard room are equipped with Fan) , but no air conditioning as the Expedia & Hotel.com portal described (the building with standard rooms is classified as a historical monument, and can’t be conditioned unfortunately.But for your next stay, we do advise you to book a superior room or executive suite with an air-conditioner.We will invest this year and revamping all beds matrass. Best regards Chateau d’Urspelt
by A verified traveler
Amazing
Posted 5 Dec 2022 on Hotelsby A verified traveler
Posted 21 Sep 2022 on Hotels
by A verified traveler
Good property but average service
Posted 6 Aug 2022 on HotelsWe had a really mixed stay as some parts of the experience were great and others weren’t.
The good:
The spa is incredible. Amazing facilities, good treatments and the cave pool is something I’ve never experienced in a spa before.
The château itself is very beautiful and the outdoor areas are really relaxing and romantic.
The breakfast buffet was great. Good food, lots of choice and lovely to eat in the courtyard.
The food and presentation at dinner was good.
The bad:
The service was just not good at times. The staff seemed a bit too busy and overworked, and whilst they were trying their best, things would get forgotten.
At dinner our wine never came but then appeared on the bill. We had to go inside to ask about the bill as no one had come to our table for so long. They said they would bring an allergy friendly amuse bouche and then we had to ask multiple times and it took a while.
The menu at dinner is a little limiting, especially if you have allergies. If you stayed a couple of nights, you might run out of choices. Also, they ran out of cheese at 8:45pm, so we couldn’t have the dining option we wanted which made it more limiting.
The room was a little bit shabby in areas with paint peeling etc. It was also extremely hot, so difficult to get much sleep. The view wasn’t a courtyard/garden view as advertised, we could just see the car park.
Our late checkout was forgotten so we had to go to the desk in our robes, locked out.
by A verified traveler
Posted 24 Jul 2022
El hotel nos pareció un poco estrecho y con instalaciones no muy cómodas
Los pasillos no están climatizados y nos toco un día cálido
Existen varios desniveles entre pasillos
La habitación ok , pero nos pareció caro para lo que ofrecen
Tuvimos muy mala experiencia en el restaurante , nos tuvieron sentados durante una hora y solo nos pudieron servir la entrada
Al final cancelamos varios de los platillos
Y todavía tuvimos problemas con la cuenta
Ellos pretendían que les firmáramos por el total alegando que tenían problemas con el sistema, y que al día siguiente aclaráramos en la recepción
Nos negamos a firmarla
by A verified traveler
Posted 8 Jul 2022
The door to to the restaurant was left open, so there were dozens of flies that needed to be constantly swatted away from food and drink. The food was excellent, but they should have had a better cooling system to keep all the flies out. The room heating and cooling only worked with a room card inserted, so the room was stuffy when we checked in. We left a card in while at dinner and overnight, and it only got to a decent temperature by morning. When we went to breakfast, we took the card. When we came back, it was immediately stuff again, so we checked out. The pool was nice, but there are houses directly on the other side of the pool wall, so people could see in. The pictures make you think that the property is out in the countryside, but it doesn’t feel that way when you can see houses right next door. Was woken up at 7 in the morning to farm equipment being sprayed down, which was right next to the room and under the window. There are a few bits that of a château, but the majority of the finishes are faux attempts to look aged, so they could have done a better job in decorating because it comes off with the impression of an attempt to give a château feel but only on a cursory glance. The staff was very helpful and friendly. I was excited about this stay and really wanted to like it, but it was ultimately disappointing.
by A verified traveler
Posted 3 Jul 2022 on Hotels
