Ratings based on 1,591 Verified Reviews
4.6 Room cleanliness
4.6 Service & staff
4.5 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 20 May 2024
Very clean and very friendly staff.
by A verified traveler
Posted 20 May 2024
My stay was great! I think that you all should work with Hyatt especially to allow points or rewards. Booking through you negated any opportunity to accrue points. That is sad!
by A verified traveler
Posted 19 May 2024
The room was amazing as the view. They let us have a complementary late check out. However the girl that checked us in was new and didn’t tell us about any fees charged to my card. Said our room wasn’t ready even though we requested early check in, changed and checked our bags, our room was ready 5 mins later.
by A verified traveler
Posted 19 May 2024
by A verified traveler
Posted 18 May 2024
Amazing! Can't wait to come back!
by A verified traveler
Posted 16 May 2024
Room was clean and nice but air conditioning noisy. Beautiful sunset view options. Was on the 16th floor and noise from local bar could be heard in room was disruptive to sleep.
by A verified traveler
Posted 16 May 2024
the Hotel was nice, clean and the staff was very polite
by A verified traveler
Posted 16 May 2024
so disappointed in the check in process, he was more interested about trying to get me to upgrade than he was telling me about the hotel, the area, or answering my questions. the AC is not on anywhere except the room
by A verified traveler
Posted 15 May 2024
by A verified traveler
Posted 14 May 2024
I received a call while in the car on the way to the hotel from the airport saying they did not have my room I paid for available with 2 queen beds, Jordan said he upgraded me to a king suit by the pool, while I said that's nice Jordan it's not an upgrade, because I paid for 2 beds and needed the 2 beds, because I was traveling with my 2 teenage sons. He apologized and said they did not have any other rooms available that night but would provide a rollaway bed and make it right the next day. The next day Jose called and said our new room was available and they absolutely did make it right and put us in a 2 bedroom suite! The staff was friendly and definitely made up for the inconvenience and my boys were able to enjoy their birthday trip!
