Ratings based on 242 Verified Reviews
4.1 Room cleanliness
4.3 Service & staff
3.8 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Apr 2024
Shower had water overflowing to the bathroom, no microwave to heat up food.
Comment from Hotel Management
18 Apr 2024 by Enfield Management, Hotel Management
Hi Binu,Thank you for your feedback. We do have microwaves available on request. If you come back next time don't hesitate to ask!Apologies about the shower! We will get it looked at asap!Kind regards,Enfield Hotel Management
by A verified traveler
Posted 20 Mar 2024
Carpark and safe passage
Comment from Hotel Management
28 Mar 2024 by Enfield Management, Hotel Management
Hi Dan,Thank you for the review.Kind regards,Enfield Hotel Management
by A verified traveler
Posted 8 Mar 2024 on Wotif
Fire alarm went off at 5.30am. No staff, no security, no firies called. Guests wandered around outside for 20 mins until alarm timer stopped it. Everyone went back in. Still no staff or security. Some guests left their room keys in their room as they hurried to get out. More than 3 hours later, guests on the street in their bedclothes, staff finally turn up, and blame it on security. Be warned, no security and no staff on overnight. Anything happens your on your own. Bar and bistro staff are excellent but management could do with lots of training. All of above advised to management but little interest in reviewing their failings so i expect this will occur again. Was a regular guest their for work, cant imagine i'd do that again.
Comment from Hotel Management
11 Mar 2024 by Enfield Management, Hotel Management
Hi chris, we deeply apologize that you experienced such an incident, we do hope to make things better for your future stay with us, thanks management.
by A verified traveler
Posted 3 Mar 2024 on Hotels
Comment from Hotel Management
5 Mar 2024 by Enfield Management, Hotel Management
Hi MON,Thank you for taking the time to leave us a review!We hope to see you back sometime soon!Kind regards,Enfield Hotel Management
by A verified traveler
Posted 3 Mar 2024
Comment from Hotel Management
28 Mar 2024 by Enfield Management, Hotel Management
Hi Jane,Thank you for the review!Kind regards,Enfield Hotel Management
by A verified traveler
Posted 25 Feb 2024 on Wotif
The room looked nothing like the photos on the website the bed was pushed against a wall so one person had to climb in and out
Room appeared aged dated and dirty
There was an pugnent aroma in the room
Stairwell carpet stained and dirty
No secure parking
Room was extremely noisy
Nothing positive about the stay except leaving
Comment from Hotel Management
28 Mar 2024 by Enfield Management, Hotel Management
Hi Paula,We sincerely apologise for how you felt staying with us. We do hope if you were to stay again it would be a more positive outcome. We will be sure to take your feedback on board and use it to our best advantage.Kind regards,Enfield Hotel Management
by A verified traveler from Bittern
Posted 23 Feb 2024 on Wotif
Room was well priced, the beds very comfy and everything, bar the shower curtain, was clean. In typical fashion the Hotel is on a main road but there was not much traffic noise in the room. There is plenty of car parking, but my sentry camera caught a couple of kids on bikes riding round checking cars at 3 am so don't leave valuables on display.
Yes, I would stay there again.
Comment from Hotel Management
5 Mar 2024 by Enfield Management, Hotel Management
Hi Peter,Thank you for taking the time to leave us a review. We are glad to hear you were satisfied with your stay and cant wait to have you stay with us again sometime soon!kind regards,Enfield Hotel Management
by A verified traveler
Posted 29 Jan 2024 on Wotif
Friendly staff
Comment from Hotel Management
5 Feb 2024 by Enfield Management, Hotel Management
Hi Yvette,Thank you for the review!We hope to see you again sometime soon!Kind regards,Enfield Hotel Management
by A verified traveler
Shopping
Posted 6 Jan 2024 on HotelsStaff very friendly, good location, bar open all night till morning!
I enjoy my stay
Only carpet very old, coming apart & bath room fun very dirty & dusty
Comment from Hotel Management
10 Jan 2024 by Enfield Management, Hotel Management
Hi Kubura,Thank you for taking the time to leave us a review. We appreciate the feedback and will use this to our best advantage.We do hope to see you again sometime soon!Kind Regards,Enfield Hotel Management
by A verified traveler
Posted 29 Dec 2023
Nice staff
Comment from Hotel Management
2 Jan 2024 by Enfield Hotel Management, Hotel Management
Hi Fang,Thank you for taking the time to leave us a review. Kind regards,Enfield Hotel Management
