Ratings based on 988 Verified Reviews
3.7 Room cleanliness
3.9 Service & staff
3.6 Room comfort
3.4 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Shower head leak had rotted out a chunk of ceiling plaster (obviously been doing for some time), told front desk, they fixed that afternoon, but left my room door pried open/unlocked with security latch… it was like that for about 8 hours until I returned later that night, luckily no issues for me, but that’s just not a good thing! The staff was nice, but place needs some updates!
by A verified traveler
Posted 13 Jun 2024
Very honest called told us we left card went pick it up
Comment from Hotel Management
14 Jun 2024 by Brand Experience Team, Hotel Management
Hi Alan, Thank you for the perfect rating!Natalie #Team6
by A verified traveler
Posted 11 Jun 2024
There's mold in the rooms and filth all over the ceiling
Comment from Hotel Management
12 Jun 2024 by Brand Experience Team, Hotel Management
Hi Dillan,Thank you for providing feedback. Your experience is important to us and we hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 8 Jun 2024
Very disappointed, paid for a spa room got to room no spa. Went to front desk and was told there were none available. No compensation for this mistake.
Comment from Hotel Management
10 Jun 2024 by Brand Experience Team, Hotel Management
Hi Tammi,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Lilith #Team6
by A verified traveler
Posted 25 May 2024
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 8 May 2024
Affordable. Room clean and linens. Mattress was horrible but luckily we only stayed one night. We would definitely stay another time if needed and hopefully we’d have a better mattress. Lots of parking close to the entrances
Comment from Hotel Management
21 May 2024 by Brand Experience Team, Hotel Management
Hi Yvonne, Thank you for taking time to share your review with us. We love hearing from our guests and are happy you enjoyed your stay. Your experience is important to us and we appreciate you bringing your concerns to our attention.Lilith#Team6
by A verified traveler
Posted 5 May 2024
Was a good deal price wise, but the mattress was saggy and room could use some updating.
Comment from Hotel Management
15 May 2024 by Brand Experience Team, Hotel Management
Hi Richard, Thanks for taking the time to share your review! We pride ourselves on providing a comfortable night's rest, so we’re always disappointed to hear when that doesn’t happen. Even though we fell short of your expectations this time, we’re committed to doing better next time, and apologize for any inconvenience.Natalie #Team6
by A verified traveler
Posted 2 May 2024
I paid twice for the room because the reservation I made through Expedia wasn’t showing up in the system. I talked to Expedia before arriving, who talked to the management at the hotel and said they would have a room for us when we arrived and we would not have to pay again. Well, someone lied and we did not have a room waiting for us. So I paid a second time for a room with a tv that didn’t work, what looked like bloody smears on the bedskirt of one of the beds, and we didn’t need to use the key to get into our room because it never locked. Also the side door of the building which was supposed to be key-entry only never locked. Expedia is trash, which I now know and I will never use it again.
Comment from Hotel Management
15 May 2024 by Brand Experience Team, Hotel Management
Hi Geena, After reading your review, we’re disappointed to learn that we fell short of your expectations. We’re constantly trying to improve in order to provide the best guest experience possible, so we appreciate your honesty.In the meantime, we’ll look into these issues and do our best to address them. Thanks again for your time, and we hope to see you again soon.Natalie #Team6
by A verified traveler
Posted 27 Apr 2024
I love it comfortable beds everything clean I had a great time
Comment from Hotel Management
7 May 2024 by Brand Experience Team, Hotel Management
Hi Ashley,Thank you for recognizing the great service provided by our staff. We hope to see you soon, Safe Travels!Lilith#Team6
