Ratings based on 987 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
3.9 Room comfort
3.9 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 11 Jun 2024
by A verified traveler
Posted 8 Jun 2024
What I like the most is that this hotel has perfect location, everything is near.
Comment from Hotel Management
10 Jun 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We appreciate that you have chosen to stay with us because of our location and proximity to several points of interest in the city. Come back soon.
by A verified traveler
Posted 8 Jun 2024
I like the openness of the hotel.
Comment from Hotel Management
8 Jun 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We are glad that you enjoyed your stay with us. Come back soon, it will be a pleasure to serve you again.
by A verified traveler
Posted 2 Jun 2024
A/C Unit not working. Noisy.
Comment from Hotel Management
7 Jun 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We are sorry that your experience was not entirely pleasant, your comment helps us to continually improve. We hope to be able to serve you soon.
by A verified traveler from Killeen
Posted 28 May 2024
No refrigerator and no microwave. They had ice but, for sale. The room was dirty. We had to call a staff to clean it properly. No coffee pot in the rooms. There was only one towel and one washcloth, we had to ask for more. You have to figure the light switch; one turns on the lamp and bathroom, the other turned on the sink vanity and the area by the window. Only one chair with no table. Theres no outlet by the beds. Noisy, specially when the train wakes you up early in the morning.
Good breakfast.
I would not return to this place
Comment from Hotel Management
30 May 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We are sorry that your experience was not as you expected. Our standard rooms have basic amenities but we also have suite rooms, which do include a minibar, microwave and coffee maker. We will take into account your observations regarding cleanliness. Your opinion helps us provide a better service.
by A verified traveler from Killeen
Posted 28 May 2024
No microwave, no refrigerator, no coffee maker, and no ice provided (for purchase only). Huge gap under the door, you can see Benito Juarez through it. The room.was not cleaned properly. Theres these small flies with round wings in the room walls. The kind that hangs around sewage. Good breakfast.
I wouldn't stay here again even if they paid me.
Comment from Hotel Management
30 May 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We are sorry that your experience was not as you expected. Our standard rooms have basic amenities but we also have suite rooms, which do include a minibar, microwave and coffee maker. We will take into account your observations regarding cleanliness. Your opinion helps us provide a better service.
by A verified traveler
Posted 14 May 2024
Stay in this hotel about 2/3 times a year, i love that it is safe, clean and hotel staff all have great customer service
Comment from Hotel Management
18 May 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
We love having you at home, it will always be a pleasure to serve you.Thanks for the confidence.
by A verified traveler from South gate
Posted 13 May 2024
Comment from Hotel Management
18 May 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
Muchas gracias por su preferencia, para nosotros es muy importante su opinión.Vuelta pronto.
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
30 May 2024 by HOTEL COLONIAL MEXICALI, Hotel Management
Muchas gracias por hospedarse en Hoteles Colonial, vuelva pronto.
by A verified traveler
Posted 5 May 2024
I have been coming here for 25 yrs 😊
