Ratings based on 674 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great
Comment from Hotel Management
31 May 2024 by Gerencia-Rosario Luna, Hotel Management
Gracias Juana Muchas gracias por tus comentarios esperamo tu visita nuevamente y cumplir nuevamente con sus espectativas.
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
31 May 2024 by Gerencia-Rosario Luna, Hotel Management
Muchas gracias Elizabeth agradecemos se haya tomado el tiempo de calificar su estancia con nosotros esperamos tenerte de visita pronto.
by A verified traveler from CHULA VISTA
Posted 8 Apr 2024
Convenient area
Comment from Hotel Management
9 Apr 2024 by Gerencia-Dora Vzla, Hotel Management
Thank you very much for your comments and preference, we hope to see you again soon.
by A verified traveler
Posted 7 Mar 2024
Comment from Hotel Management
12 Mar 2024 by Gerencia-Dora Vzla, Hotel Management
Jesus, agradecemos su calificación y preferencia.
by A verified traveler
Posted 28 Feb 2024
Stains all over and my room stink ,stay away from this hotel
Comment from Hotel Management
29 Feb 2024 by Gerencia-Dora Vzla, Hotel Management
I recognize that his time is valuable and I appreciate the feedback he has taken the time to provide.Maintaining a clean atmosphere within our rooms and common areas is important and I apologize for not meeting that expectation during your visit. Feedback about your stay experience has been shared with our housekeeping and maintenance leaders to ensure this is an isolated incident.I hope that the next time you are in the area, you will give us another opportunity to provide guests with the experience we strive to provide.
by A verified traveler
Very Good Service and People
Posted 17 Feb 2024 on HotelsVery Good Service and People, but facility somewhat dated and repair is needed. Carpet, Paint etc…..
Comment from Hotel Management
20 Feb 2024 by Gerencia-Dora Vzla, Hotel Management
Hello, thank you very much for your comments which help us improve our service, we hope to see you again very soon.
by A verified traveler
Posted 7 Feb 2024
The room was dirty. The AC unit was burnt out and we ask for to be check and they lied about it. They ended up changing us room but it was a bit dirty too.
Comment from Hotel Management
7 Feb 2024 by Gerencia-Dora Vzla, Hotel Management
Martin, I am sorry for what happened during your stay, I apologize for the inconvenience, we appreciate your time to share your comments with us.
by A verified traveler
Posted 25 Jan 2024 on Hotels
Bad choice
Comment from Hotel Management
26 Jan 2024 by Gerencia-Dora Vzla, Hotel Management
Sr. Adolfo, agradezco su tiempo para calificarnos, lamento que su estancia no haya sido placentera, me gustaría saber mas detalles de su experiencia que nos pueda proporcionar, le agradecería me envíe un correo a cecen.gerencia@cityexpress.com.mx
by A verified traveler
Posted 25 Jan 2024 on Hotels
Comment from Hotel Management
25 Jan 2024 by Gerencia-Dora Vzla, Hotel Management
Virginia, nos da mucho gusto saber que su estancia fue placentera, esperamos verla muy pronto de nuevo.
by A verified traveler
Posted 13 Jan 2024
Primera y última vez que me hospedo aki ,
No comprendo porque no remodelan para que cambien de aspecto. Un olor súper desagradable
Carpeta se tropieza uno al caminar de bordos que tiene de vieja, baño súper sucio com mojo y una aroma muy mal cobertura de camas super viejas. No lo recomiendo para nada. 👎
Comment from Hotel Management
16 Jan 2024 by Gerencia-Dora Vzla, Hotel Management
Dulce, lamento mucho que su estancia no haya sido de la mayor calidad, nuestro compromiso es cumplir con los estándares de calidad en el servicio, le ofrezco una disculpa por lo sucedido.
