Ratings based on 165 Verified Reviews
3.6 Room cleanliness
3.8 Service & staff
3.2 Room comfort
3.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 29 Apr 2024
Excelente servicio lo recomiendo tiene 3 albercas cancha de tenis teatro y la comida en catas riquísima y buenos precios yo le doy 5 estrellas
by A verified traveler
Posted 10 Sep 2023
The room was clean. The air conditioning was pretty noisy. There is evidence of mold everywhere. The hallways are dark and it seems that you are walking inside a Fransiscan convent or monastery. The room is old and it does not have enough furniture. The parking lot is medium size. There is a group of coaties walking around the parking lot and the lobby. They do not look aggressive but I keep my distance from them because it is a family of around 10 animals. There is nothing around the hotel. You need a taxi or a car
by A verified traveler
Posted 26 Aug 2023 on Orbitz
Too expensive for what they offer. Poor condition shower, towels, matress and sheets. Meals like in a bus terminal
by A verified traveler
Posted 2 May 2022
Great place to stay. Fantastic service and a lovely beach
by A verified traveler
Nice beech but the rooms were nasty.
Posted 10 Dec 2021 on HotelsThe pools and the private beech were awesome. The rooms were old and dirty. The toilet was leaking from the bottom.
by A verified traveler
Worst experience ever
Posted 12 Oct 2021 on HotelsThis is one of the few hotels that have a private beach on Madero, this hotel was magnificent like 20 years ago , now needs a lot of maintenance, the floor is cracked there are spots that still have the title broken and the luggage gets caught in them, the walls are dirty, also the furniture inside the room.
The rooms are so sad , the towels are gray bc they are super old (like the ones that we give to our pets) they don’t have wifi. The bathroom is old old , so old that you can hear the plumbing making noises.
The food is edible, noting to remember.
The “all inclusive” has one choice of beer without paying.
I had an incident where I “lost” my phone , and the security manager was so horrible with me and was just telling me that the service didn’t take it , when I was just arriving and I had talked only with 2 persons ( one at the towel for the pools and the other on the bar at the beach) , so she didn’t help. The reception manager was the one who helped me, I had to call the police so I could go and file a demand so they could investigate an check the cameras bc the security manager didn’t want to do it. I called my number and they turned it of. Th next day when I was going to the police they “found it “ . So my experience was so awful, I will never recommend, and never return again.
by A verified traveler
Posted 6 Oct 2021
The room an bathroom They don’t clean at all it’s nasty
by A verified traveler
Posted 12 Aug 2021
by A verified traveler
Posted 28 Jun 2021
The location of Club Maeva was perfect. One short walk on the pedestrian bridge brought us to the gorgeous pool area with two pools--one for little kids and one for adults. A paved path led from the pools to the Gulf beaches, complete with grass-hut style cabanas with wooden chairs. There was a convenient shower area so that the sand stayed on the beach, and wasn't dragged up into the pool side. We were disappointed that the rooms did not have coffee/tea makers, microwaves or fridges, but the housekeeping staff was outstanding in keeping up with the towel supplies, etc. The front desk clerk called cabs for us and even found out where to get covid tests for USA visitors. The dining room had a good supply of fruit and other breakfast items. The coffee, however, was of low quality compared to the other food items. The experience of being that close to the Gulf beaches was fantastic. We hope to return in the future.
by A verified traveler
Posted 10 May 2021
Pesimo todo. Instalaciones, staff, el personal no es amable. La verdad muy decepcionada del hotel
