Ratings based on 974 Verified Reviews
4.1 Room cleanliness
4.1 Service & staff
4.2 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 16 Jun 2024
Great stay
by A verified traveler
Posted 15 Jun 2024
Everything was perfect
by A verified traveler
Posted 15 Jun 2024
Everything was perfect
by A verified traveler from Guymon
Posted 11 Jun 2024
Comment from Hotel Management
12 Jun 2024 by Gerente de Servicio al Huésped , Hotel Management
Agradecemos el tiempo que dedico para responder esta encuesta. Esperamos tenerla nuevamente para demostrar nuestro trabajo continuo y así poder brindarle la experiencia que usted merece. La esperamos nuevamente.
by A verified traveler
Posted 10 Jun 2024
by A verified traveler
Posted 6 Jun 2024
Comment from Hotel Management
7 Jun 2024 by Gerente de Servicio al Huésped, Hotel Management
Agradecemos el tiempo que se tomo para responder esta encuesta, nos complace saber que su estancia fue totalmente satisfactoria. Esperamos tenerlo nuevamente con nosotros. Lo esperamos, saludos.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
6 Jun 2024 by Gerente de Servicio al Huésped, Hotel Management
Agradecemos el tiempo que se tomo para responder esta encuesta, nos alegra saber que nuestro trabajo está siendo reconocido. Esperamos seguirlo teniendo con nosotros para brindarle la experiencia Lucerna.
by A verified traveler
Posted 5 Jun 2024
Staff was excellent had issues with room my stay before promised a comp n. But never happened. Sent a piece of cake for my birthday very thoughtful. Thank you ight
Comment from Hotel Management
7 Jun 2024 by Guest Service Manager., Hotel Management
We appreciate the time you took to respond to this survey, truly our priority is your comfort and satisfaction. We regret that we have not met any requirements with you, we hope that during your next stay we will speak directly with you to avoid any confusion or problems and help you make your experience as satisfactory as possible.
by A verified traveler
Posted 30 May 2024
Hotel is good location, staff is friendly, the hotel was in perfect conditions, great price
Comment from Hotel Management
30 May 2024 by Gerente de Servicio al Huésped, Hotel Management
We appreciate your time taking to respond to this survey. And we are pleased to know that his stay was most satisfactory. We hope to have you back with us to continue providing you with the service you deserve.
by A verified traveler
Posted 30 May 2024
Over all, great place to stay
Comment from Hotel Management
30 May 2024 by Gerente de Servicio al Huésped, Hotel Management
We appreciate your time taking to respond to this survey. And we are pleased to know that his stay was most satisfactory. We hope to have you back with us to continue providing you with the service you deserve.
