Ratings based on 112 Verified Reviews
4.8 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Mar 2024
Fantastic views, nice very clean room with a spacious covered deck. Very pleased restaurant with simple but surprisingly tasty menu and cocktails.
Comment from Hotel Management
15 Mar 2024 by Alma Crew, Hotel Management
Thank you very much for your review.We hope to see you here in the future.Best wishes to you
by A verified traveler
Posted 26 Jan 2024
great view
Comment from Hotel Management
15 Mar 2024 by Alma Crew, Hotel Management
Thank you very much for your review.Best wishes to you.
by A verified traveler from Kingston
Posted 15 Jan 2024
Julie was wonderful. The food was delicious. I loved floating in the pool at night & looking at the stars.
Comment from Hotel Management
16 Jan 2024 by Alma Crew, Hotel Management
Best wishes to you this 2024. It was really nice to meet you. Thank you
by A verified traveler from HENDERSON
Posted 15 Dec 2023
Booked through Expedia and property was closed. Closes at 9pm and didn't answer their phone between 830-9pm. Charged for a room that we couldn't use. Zero communication from this place. They don't care and Expedia doesn't care.
Comment from Hotel Management
16 Dec 2023 by Alma Crew, Hotel Management
Dear Todd. As you can see the front desk schedule is until 9pm. You booked at 8:45pm, I have here all the info. I sent you all the instructions to get in the room and you never replied to that. We will happy to refund you the money for your stay just asnwer the message we sent you.
by A verified traveler from Natick
Posted 9 Oct 2023
Great view
by A verified traveler
Posted 2 Sep 2023
Rooms were clean and modern, good shower and bathroom facilities, with a view for sunrise and wonderful terrace for sunset viewing over pacific. Staff were friendly courteous and helpful, breakfast was delicious and the pool overlooking valleys on both pacific and mountain sides was an incredible place to rest and relax! All for an excellent deal as well!
Comment from Hotel Management
6 Sep 2023 by Alma Crew, Hotel Management
We loved your review. Thank you very much Robyn. We hope to have you here again in the future. Best regards to you.
by A verified traveler
Posted 12 May 2023 on Hotels
Comment from Hotel Management
26 Jun 2023 by Alma&Bamboo Room Crew, Hotel Management
Gracias infinitas por venir Marvin. Hasta la proxima
by A verified traveler
No shower, good view
Posted 2 Jan 2023 on HotelsBed was comfortable, view was great, but stay was unpleasant overall. For the considerable price, no help with luggage. Remote location on dirt road. Mosquitos in room. Loud groaning air conditioner. Weak breakfast of fruit, bottled juice, unseasoned eggs and plain toast woth no butter or jam. They could not break a $100 bill. Worst, we got no shower but a trickle of cold water. No apology or compensation. Don't come here.
Comment from Hotel Management
9 Mar 2023 by Alma&Bamboo Room Crew, Hotel Management
Hello, we are sorry to hear about your bad experience. We don't have a staff member assigned only for luggage but we are always happy to help, in your case at check in you said you were able to find your room by yourself which we assumed you didn't need help, we are sorry. Our beautiful views are thanks to the mountainous location of the hotel which is seen and mentioned on all our sites. About the breakfast, not everyone has the same tastes, that's why the food comes out with the necessary need of flavor, if you want more you can always mention it when ordering or requesting salt and pepper, in the same way we don't like food waste so we give extras when requested (butter, jelly, etc). About the 100, during the mornings we have the necessary amount to give changes at check outs, we had 3 that day. About the water situation, communication is always the key to solve a problem. We are sorry for your bad experience and wish you the best.
by A verified traveler
Posted 2 Jan 2023
Terrific staff and a stunning location made for a relaxing stay at this 5 room hotel. Their fish tacos washed down with a Ginger Zinger are a must try!
Comment from Hotel Management
9 Mar 2023 by Alma/Bamboo Room Crew, Hotel Management
Thank you very much John, we look forward to seeing you in the future with more love, tacos and ginger zingers. Best wishes to you
by A verified traveler from CENTENNIAL
Posted 30 Dec 2022 on Travelocity
This place is absolutely spectacular! The view is beyond amazing. The food was good. The pool was very pleasant. The gardens are gorgeous. The staff was polite but not overly warm.
Comment from Hotel Management
2 Jan 2023 by -Alma Crew, Hotel Management
Thank you very much for your nice review. We hope to see you again soon.
