Ratings based on 984 Verified Reviews
4.8 Room cleanliness
4.8 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 18 Jun 2024
The hotel's location is superb and the staff is good. The staff is generally very helpful. The rooms were on the small size but since we were out and about all day long it didn't really matter. The hotel doesn't offer breakfast but there are many great optioned just around the corner.
by A verified traveler
Posted 5 Jun 2024
Comment from Hotel Management
8 Jun 2024 by Laura, Hotel Management
Dear Amy,Thank you for taking the time to share your amazing feedback at The Resident Soho!We are delighted to hear you enjoyed your time with us.We hope to welcome you back in the future!Kind regards,LauraReception Team
by A verified traveler
Posted 31 May 2024
All was excellent and staff were very nice and helpful!!!
Comment from Hotel Management
1 Jun 2024 by Laura, Hotel Management
Dear Maya,Thank you for sharing your lovely feedback at the Resident Soho!We are delighted to hear you had an enjoyable stay and that the team was of help!We hope to welcome you back in the future!Kind regards,LauraReception Team
by A verified traveler
Posted 29 May 2024
I had the best hotel service of my life at this hotel! The staff are absolutely amazing! Pablo the manager is one the best people in customer service I have ever met. I have travelled the world and never been treated how we were treated here at this hotel. He was fantastic and I hope to come back again and I would never stay anywhere else :) thanks for everything Pablo and your staff :) also location location location!!!
Comment from Hotel Management
29 May 2024 by Mai Dahab, Hotel Management
Thanks for your very kind review and your absolutely wonderful words about Pablo and the whole team. We are delighted to hear you had an enjoyable experience. We very much look forward to welcoming you back to our hotel.
by A verified traveler from Calgary
Posted 28 May 2024
Stayed one night only but great location with easy access to airport via the train
Comment from Hotel Management
29 May 2024 by Mai Dahab, Hotel Management
Thank you for your kind review. We are so perfectly located in the heart of London. We hope to welcome you back in the future.
by A verified traveler
Posted 27 May 2024
The staff at Resident Soho are spectacularly helpful, personable, and professional. Pablo and Ester took great care with us. The rooms are nicely appointed—the kitchenette is most welcome for warming a croissant or making a cup of tea. The Wine Hour is a leisurely and friendly occasion. The location is an easy walking distance to theatres, historical site, and all of central London. This hotel is, like Mary Poppins, practically perfect in every way.
Comment from Hotel Management
27 May 2024 by Mai , Hotel Management
What a great review – thank you ! It's really nice to hear that you enjoyed your stay with us and that our facilities and service met your expectations. I will be sure to pass your kind words onto the entire team. We hope you come back in the future for another enjoyable stay.
by A verified traveler
Posted 22 May 2024
Location is really central, plenty of amenities and transportation close by. The room itself was very clean and quiet but the only thing I didn’t like was the pillows. They were way too soft.
Comment from Hotel Management
22 May 2024 by Ester - Duty Manager, Hotel Management
Dear Jo, Thank you for your feedback and for highlighting the convenient location and cleanliness of your room. We're glad you enjoyed your stay overall. We apologize that the pillows were not to your liking. Your comfort is important to us, and we will look into providing a variety of pillow options to better accommodate our guests' preferences. We hope to welcome you back soon!
by A verified traveler
Posted 20 May 2024
Love the front entrance and accessibility to quick transportation options
Comment from Hotel Management
20 May 2024 by Laura, Hotel Management
Dear Edwin,Thank you for your amazing feedback at The Resident Soho!We are delighted to hear you mostly enjoyed our central location very well connected to transportation!We hope to welcome you back in the future!Kind regards,LauraReception Team
by A verified traveler from Kissimmee
Posted 18 May 2024
Very convenient location
Staff is excellent
Bars around at night makes it very busy
Comment from Hotel Management
19 May 2024 by Mai , Hotel Management
Dear Dave,Thank you for your review. We are really pleased you enjoyed staying with us and we look forward to welcoming you back soon.Kind Regards,Mai Dahab
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
8 Jun 2024 by Laura, Hotel Management
Dear Dustin,Thank you for sharing your lovely feedback at The Resident Soho!We couldn't be happier to know you have enjoyed your stay with us!Should you plan your next trip to London, we would love to welcome you back.Kind regards,LauraReception Team
