Ratings based on 956 Verified Reviews
4.4 Room cleanliness
4.3 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 May 2024
Great rooms. Clean and amazing staff. Would definitely be back!
by A verified traveler from Malibu
Posted 9 May 2024
Surprising find in the middle of Mayfair. Great staff
Comment from Hotel Management
9 May 2024 by Guest Experience Team, Hotel Management
Dear Gavin,Your kind words have absolutely brightened our day. It's delightful to hear that you consider us a 'surprising find' in the heart of Mayfair. Your recognition of our staff's hard work and dedication is indeed uplifting.At the May Fair, A Radisson Collection Hotel, we aim to offer an exceptional experience that leaves a lasting impression on our guests. Our staff members are our biggest asset in this endeavor, always striving to create a welcoming atmosphere and make every guest feel special.We are thrilled that your encounter with them left such a positive mark on your stay. Your feedback will certainly serve as an encouragement to all of our team as we continue to uphold our high standards of customer service.We hope to welcome you back soon, offering yet another memorable stay in the vibrant locale of Mayfair.Best Regards,Guest Experience Team
by A verified traveler
Posted 7 May 2024
Great reception and concierge staff!
Comment from Hotel Management
7 May 2024 by The May Fair Guest Experience Team, Hotel Management
Dear Sally,Your wonderful feedback about our reception and concierge staff is much appreciated. We pride ourselves on our dedicated team, and I'm delighted to hear that you enjoyed their service at May Fair Bar. We look forward to welcoming you back soon.Warm regards,
by A verified traveler
Posted 6 May 2024
Great customer service, great location in Mayfair.
Comment from Hotel Management
7 May 2024 by The May Fair Guest Experience Team, Hotel Management
Dear Andrew, Dear valued guest,Thank you for your kind words. We're delighted to hear that you appreciated our central location in Mayfair and the customer service provided. Your satisfaction is of utmost importance to us at May Fair Kitchen. We look forward to serving you again soon.Warm regards,May Fair Kitchen Management Team
by A verified traveler
Posted 5 May 2024
5 Star Service
Comment from Hotel Management
6 May 2024 by Guest Experience Team, Hotel Management
Dear Sarbjit,Thank you for your lovely feedback ! We are looking forward to welcoming you back with us ! Warm Regards,Guest Experience Team
by A verified traveler from Bury St Edmunds
Posted 1 May 2024
Convenient location. Bar, restaurant and shared facilities very good. Rooms beginning to become quite tired and dated. Paying the price for location and not the room standard.
Comment from Hotel Management
1 May 2024 by Guest Experience, Hotel Management
Dear Gemma,We are pleased to hear that you found our location convenient and that you enjoyed our bar, restaurant, and shared facilities. We are sorry to hear that you found our rooms to be somewhat dated and not reflective of the price. We understand how vital it is for our guests to feel that they are receiving value for the money they spend and we regret that you felt this was not the case. We invite you to visit us again and experience the dedication we have towards guest satisfaction. We believe that our hotel has much to offer and we hope that your next stay will be a more enjoyable one.Once again, thank you for your valuable feedback. It helps us understand our guests' experiences better and improve in the areas that need attention.Sincerely,The May Fair Guest Experience Team
by A verified traveler from Boston
Posted 29 Apr 2024
We stayed in one of the craziest rooms ever. Glass bathroom doors, a tiny shower with no curtain and with less than an inch high drain pan, which meant the floor flooded every time you showered, no wastebasket in the bathroom, the open closet was in the bathroom right next to the toilet. I have no idea who designed this room but no person from the hotels management could ever have tried to use it.
Comment from Hotel Management
30 Apr 2024 by Guest Experience Team, Hotel Management
Dear Jeffrey,It's truly disappointing to read about the concerns you've raised regarding your recent stay at Hotel The May Fair, A Radisson Collection Hotel. It's our priority to ensure every guest feels comfortable and at ease, and it seems we missed our mark on this occasion. We understand your comments about the room design and how it may have affected your stay. The unique features you've mentioned, such as the glass bathroom doors and the open closet placement, were indeed part of a carefully considered design to create a distinctive ambiance. However, we appreciate that design and comfort are entirely subjective and what suits one guest might not necessarily be to the liking of another.Your feedback regarding the shower and the lack of a wastebasket is noted. These details are crucial in enhancing our guests' experiences and we value your input.At Hotel The May Fair, we aim to create a harmonious blend of comfort and aesthetic appeal, and we regret that the presentation of your room did not meet your expectations. We deeply appreciate your candid review as it helps us better understand our guests' experience from their perspective.Once again, we extend our apologies for any inconvenience you may have encountered during your stay. We hope to have the privilege of welcoming you back and offering you a much more satisfying experience. Best Regards,Guest Experience Team
by A verified traveler from Two Rivers
Posted 29 Apr 2024
Staff very professional and accommodating. We would stay here again.
Comment from Hotel Management
29 Apr 2024 by Guest Experience Team, Hotel Management
Dear John,Your kind words about our professional and accommodating staff have warmed our hearts. It's gratifying to know that you had such a positive experience at Hotel The May Fair, A Radisson Collection Hotel.Our team is committed to providing impeccable service, and it's always encouraging when our guests acknowledge the efforts we put into meeting their needs. Your satisfaction serves as a wonderful testament to the level of service we strive to maintain.It's delightful to hear that you are considering staying with us again. It will be our privilege to welcome you back and make your next visit as enjoyable as the previous one.Once again, thank you for your positive feedback. We look forward to the opportunity of serving you in the near future.Warm Regards,Guest Experience Team
by A verified traveler
Posted 24 Apr 2024
Good facility, main lobby a little crowded
Comment from Hotel Management
25 Apr 2024 by Guest Experience Team, Hotel Management
Dear Vincenzo,It's a delight to hear that you appreciated our facility during your stay at Hotel The May Fair, A Radisson Collection Hotel. Your feedback is invaluable to us.We acknowledge your observation about the crowd in our main lobby. Our hotel is often a bustling hub as we are fortunate to host guests from all around the globe. We trust that this lively atmosphere contributes to the unique experience we strive to offer every guest.However, we do understand that at times, a calmer ambience may be desired. For future visits, please note that we have several other quiet areas within the hotel where you can relax and enjoy some peace and tranquility.We are dedicated to ensuring that all of our guests have a memorable and comfortable stay, and your comments help us in that mission. We look forward to welcoming you back and making your next visit even more enjoyable.Guest Experience Team
by A verified traveler
Posted 21 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Guest Experience Team, Hotel Management
Dear Philip,We are concerned to learn about your rating and regret that your recent stay with us at The May Fair did not meet your expectations. We strive to create an enjoyable and memorable experience for all our guests, and it's disheartening to learn that we fell short in your case.The May Fair, a Radisson Collection Hotel, prides itself on offering high-quality service and hospitality. Our team works tirelessly to ensure that every guest feels valued and well-cared for throughout their stay. It's unfortunate to hear that we may have missed the mark during your visit.We understand that every guest has unique needs and preferences. As such, we do our utmost to accommodate these to the best of our ability. Your rating suggests that there were aspects of your stay that did not live up to your expectations, and for this, we apologize. Though we cannot alter the past, we remain hopeful that you will grant us another opportunity to serve you better. We are committed to enhancing our services and facilities, and your feedback is instrumental in this process. We look forward to the opportunity of welcoming you back to The May Fair in the future.Best Regards,Guest Experience Team
