Ratings based on 936 Verified Reviews
4.7 Room cleanliness
4.6 Service & staff
4.4 Room comfort
4.5 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 24 Jun 2024
The staff were very courteous and helpful throughout our stay.
The breakfast experience needs a serious upgrade. Regular coffee, as opposed to espresso based coffees, is self into cups with no saucers. The cups very much need saucers, they are not saucer-less mugs. On both days we were there the coffee cups ran out, and the cereal bowls ran out. The service of the staff members, bar one, was reflective of holiday temps, out of place in a 5-star establishment. The physical space, too, is a bit like a gym being used for cafeteria service.
Comment from Hotel Management
25 Jun 2024 by Giovanni Maria Roberti, Hotel Management
Dear Arjun,Thank you so much for choosing Hotel Indigo Verona for your recent stay in Verona,I am really glad to read that our staff was very courteous and helpful throughout your stay, we are really proud of them.On the other hand, I apologize that your breakfast experience did not meet your expectations. Please rest assured that we will address this issue to ensure a better experience for all our guests in the future. Thank you for bringing this to our attention, and we hope to have the opportunity to regain your trust.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 21 Jun 2024
Great choice
Comment from Hotel Management
23 Jun 2024 by Giovanni Maria Roberti, Hotel Management
Dear Jeff,Thank you so much for your review of our Hotel Indigo Verona - Grand Hotel des Arts! We are thrilled to hear that you enjoyed your stay!We look forward to welcoming you back!Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 11 Jun 2024
Comment from Hotel Management
13 Jun 2024 by Giovanni Maria Roberti, Hotel Management
Dear James,We sincerely appreciate you taking a moment to review your recent stay at Hotel Indigo Verona.Thank you and we look forward to welcoming you back again in our hotel.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 6 Jun 2024
Very friendly and helpful staff, lovely room and nice breakfast!
Comment from Hotel Management
9 Jun 2024 by Giovanni Maria Roberti, Hotel Management
Dear Linda,Thank you for choosing to stay at Hotel Indigo Verona - Grand Hotel des Arts, during your recent visit to Verona. I would like to take this opportunity to thank you for taking the time to share your experience with us. We appreciate your feedback which is really invaluable. We were delighted to read your review and your comments goes a long way in motivating and encouraging the team and rest assured your comments will be shared. We look forward to welcoming you back on the occasion of your next visit to the area.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 30 May 2024
The hotel is a good value, the rooms are nice and the staff very helpful
Comment from Hotel Management
4 Jun 2024 by Giovanni Maria Roberti, Hotel Management
Dear Richard,Thank you so much for sharing your recent experience with us at Hotel Indigo Verona - Grand Hotel des Arts. We are so pleased to hear you had such a lovely time and the staff was helpful. Please do come back to stay with us again soon, we would love to welcome you back.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 19 May 2024
Clean and comfortable hotel
Comment from Hotel Management
21 May 2024 by Giovanni Maria Roberti, Hotel Management
Dear Robert,thank you for taking the time to review your stay at Hotel Indigo Verona - Grand Hotel Des Arts.We want our Guests to feel recharged and inspired and we are delighted to have hit the mark on your visit!It will be an incredible pleasure to welcome you again in the future.Sincerely,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 19 May 2024
not arty, no amenities, rooms small, poor value for money. do not recommend given huge number of options in Verona.
Comment from Hotel Management
21 May 2024 by Giovanni Maria Roberti, Hotel Management
Dear Randall,Thank you for choosing our Hotel Indigo Verona – Grand Hotel des Arts.I am really sorry to read such a low rating and I would like to apologize if we did not live up to your expectations about our room sizes.Unfortunately, Hotel Indigo Verona - Grand Hotel des Arts is housed by a beautiful 19th century listed building which gives the hotel great character and charm, however, due to Italian regulations, we are unable to modify the shape or the size of any rooms and this is one of the reasons why some of them do not provide generous space.In regards to the comment "not arty" I would like to underline that Hotel Indigo - Grand Hotel Des Arts takes its name from the extensive collection of art works of art that have found a home here over the years, spread throughout the rooms, from the lobby to the halls to the rooms to the inner garden, including paintings and sculptures by such famous artists as CiardiCascella, Minguzzi, Manzù, Purificato, Murer, Arnoldi, Pomodoro and many others, in addition to the presence of furniture and furnishings of considerable value.I am really regretful you could not appriciated it.Anyway I am really sorry if your stay was not positive and I hope you will give us another chance to provide you with a great experience at the Hotel Indigo Verona – Grand Hotel des Arts.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Giovanni Maria Roberti, Hotel Management
Dear Ralph,Thank you for the 4 star review, following your recent stay at Hotel Indigo Verona - Grand Hotel des Arts!We'd love to have you back again soon to share an even more positive experience with you.Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 9 May 2024
Convenient hotel within easy reach of fabulous shopping !!
Comment from Hotel Management
10 May 2024 by Giovanni Maria Roberti, Hotel Management
Dear Richard,Thank you for the review, we are truly happy to learn that you had a great experience at Hotel Indigo Verona - Grand Hotel des Arts!It's wonderful that you loved our location!Best Regards,Giovanni Maria RobertiHotel Manager
by A verified traveler
Posted 28 Apr 2024
Very nice
Comment from Hotel Management
5 May 2024 by Giovanni Maria Roberti, Hotel Management
Dear Miae,thank you very much for your 5* rating.We sincerely hope to welcome you back again soon!Kind Regards,Giovanni Maria RobertiHotel Manager
