Ratings based on 351 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.2 Room comfort
4.2 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 1 Jun 2024
Wifi does not working is some rooms
Comment from Hotel Management
1 Jun 2024 by Hotel Torcolo (Residenze del Cuore ♥), Hotel Management
Dear Sir,Thank you very much for the note. We were having problems with the wi-fi for some day due to the very bad weather and heavy rain there was in our region. Now is is back to normal . Best regards,
by A verified traveler
Posted 1 Jun 2024
Excellent service at this small, unpretentious, family owned hotel. Nothing fancy but very adequate. A/C could be strengthened in Room 27 where I stayed.
Comment from Hotel Management
1 Jun 2024 by Hotel Torcolo (Residenze del Cuore♥), Hotel Management
Dear Mr. Rajeev , Thank you very much for you kind worlds!We were working to fix all the issue with air conditioning and NOW we have a new AC machine much powerful !!!Best regards,
by A verified traveler
Posted 10 May 2024
The hotel was lovely! Perfect location! Easily walkable from the parking garage, piazza bra, and tour bus pickup. Had plenty of outlets for charging devices. Breakfast was delicious and well worth the extra 10 Euro. They have a lift.
The staff was very helpful and pleasant. And this hotel was
Inexpensive! English was well spoken here, which held us a lot. I would definitely recommend this hotel. Very clean.
Comment from Hotel Management
26 May 2024 by The management and staff of the Hotel Torcolo , Hotel Management
Thank you Barbara for your kind comment which describes very well our hotel in the centre: a few steps from the arena, Juliet's house and Castelvecchio!Ideal for a stay during the opera season, concerts in the Arena or for a relaxing holiday.Thank you also very very much fo aperciating our service!!!Best regards,
by A verified traveler from STOCKPORT
Posted 18 Apr 2024
A great little hotel right in the centre of Verona. The room was spacious and very comfortable. Everything is close by. We would like to return.
Comment from Hotel Management
18 Apr 2024 by The management and staff of Hotel Torcolo , Hotel Management
Thank you Richard,for the excellent vote and for appreciating our rooms, position and comfort!We are ideal for a stay in the hart of the old town, near all the monuments as the Arena, Catelvecchio and the romantic balcony of Juliet !Thanks again for choosing us and we wait for you again!
by A verified traveler
Posted 4 Apr 2024
Comment from Hotel Management
4 May 2024 by Hotel Torcolo (Residenze del Cuore ♥), Hotel Management
Thank you Lucie for the excellent vote! We are very pleased you had a fantastic stay in our hotel the hart of the old town.We look forward to meeting you again in the future.Best regards,
by A verified traveler from Spennymoor
Posted 31 Mar 2024
Breakfast very good value. Friendly knowledgable staff.
Comment from Hotel Management
31 Mar 2024 by Kindest regards, The management and the staff of H, Hotel Management
Dear Mr Steve, thank you very much for the kind review and for the excellent score you gave us. We hope to meet you again in the future!
by A verified traveler
Posted 4 Jan 2024 on Orbitz
Comment from Hotel Management
8 Jan 2024 by The Management and Staff of the Hotel Torcolo ♥, Hotel Management
Thank you Joann very much the 5 stars rating!We are very pleased you had a fabulous stay in Hotel Torcolo!We look forward to meeting you in the future!We wish you an happy and healthy 2024 .Best regards,Management and staff of the hotel Torcolo
by A verified traveler
Posted 30 Dec 2023
Generally cozy, with outstanding location and friendly staff.
Advertised as having parking but told us upon arrival that the 5 parking spots had already been allocated and we needed to pay to park elsewhere.
Loud hammering in the morning made room stay a little less pleasant.
Comment from Hotel Management
31 Dec 2023 by Hotel Torcolo (Residenze del Cuore ♥), Hotel Management
Dear Mikhael,Thank you for your review and for appreciating our location and our staff! We are really sorry for the parking issue that you had to face. We are in the heart of Verona few steps from the Roman Arena and near the hotel there are several public garages that we always recommend.Best regards,
by A verified traveler
Posted 21 Dec 2023 on Hotels
Comment from Hotel Management
22 Dec 2023 by The Management and the Staff of Hotel Torcolo ♥, Hotel Management
Dear Suzanne,Thank you for sharing your wonderful score for us!We are very pleased you had a fantastic stay and we look forward to meeting you in the future!Best regards,
by A verified traveler
Posted 15 Nov 2023
The staff was so kind and helpful. Hotel felt safe and welcoming. Location was perfect!
Comment from Hotel Management
15 Nov 2023 by Management and staff of Hotel Torcolo ♥, Hotel Management
Dear Darlene,Thank you very much for the excellent rating you left us and for appreciating our staff and location! We always try to do our best to satisfy our customers.We hope to meeting you again at the Hotel Torcolo in the future. Best regards,
