Ratings based on 984 Verified Reviews
4.4 Room cleanliness
4.5 Service & staff
4.5 Room comfort
4.4 Hotel condition
Expedia Verified Reviews
by A verified traveler from Oak Park
Posted 6 Jun 2024
convenient to museums
by A verified traveler
Posted 13 May 2024
by A verified traveler
Posted 2 May 2024
Comment from Hotel Management
6 May 2024 by Frank A, General Manager, Hotel Management
Thank you for the great rating! We hope to see you again soon.
by A verified traveler
Posted 1 May 2024
All employees was nice .. only issue I had was at midnight I asked for some dry cereal for my 3yr old autistic granddaughter cause she wouldn’t eat anything an they told me no , we had to wait till breakfast.. other than that it was nice clean an everyone else friendly an went above an beyond
Comment from Hotel Management
6 May 2024 by Frank A, General Manager, Hotel Management
We're happy to hear your kind words about our friendly team. I apologize that cereal was not available outside of the breakfast kitchen hours. We look forward to welcoming you again soon!
by A verified traveler
Posted 29 Apr 2024
Hotel staff was highly accommodating when I asked to move up my check-in time, as well as assigning a room with a bathtub. All surfaces clean, the room was large, clean and stocked with the essentials. I WILL be coming back next time I have a lengthy layover with Amtrak or Greyhound.
Comment from Hotel Management
30 Apr 2024 by Frank A, General Manager, Hotel Management
We appreciate you taking the time to share your experience with us. We're located close to the Amtrak station (an architectural gem in our city) and the Greyhound terminal which makes us a great fit for a long layover. I hope you had a change to explore our neighborhood while you were here. We'll see you soon!
by A verified traveler
Posted 14 Apr 2024
Complained twice about the tv. First time no netflix and guide was showing shows for 4/12/24 @ 10AM even though we were staying 4/13/24 @ 4pm. Someone came up and and tried to fix it but didnt still no Netflix and still showing 4/12/24. She said she wld get back with us fast forward 8pm called down to get tv provider so we cld have correct guide but front desk said we cldnt find online and she wld call us back after trying to correct on her end...fast forward to 10pm no call and still no tv. Never staying at Marriott again
Comment from Hotel Management
30 Apr 2024 by Frank A, General Manager, Hotel Management
Thank you for sharing the details of your stay with us. I apologize for the issue and lack of follow-up by our team. We know how important it is to be able to watch your favorite shows at the end of the day and apologize for the TV issues. We know this was frustrating but hope to have the opportunity to earn your trust on your next visit.
by A verified traveler
Posted 13 Apr 2024
Comment from Hotel Management
6 May 2024 by Frank A, General Manager, Hotel Management
We appreciate you taking the time to rate your stay with us. We're looking forward to your next visit!
by A verified traveler
Posted 8 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Frank A, General Manager, Hotel Management
Thank you for rating your stay with us. It looks like we had a bit of room for improvement and look forward to exceeding your expectations on your next trip.
by A verified traveler
Posted 7 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Frank A, General Manager, Hotel Management
Thank you for the perfect score! We're already excited to welcome you back for another one soon!
by A verified traveler
Posted 4 Apr 2024
It was om
Comment from Hotel Management
30 Apr 2024 by Frank A, General Manager, Hotel Management
Thank you for the review. If you would like to provide additional details of your stay please reach out to the hotel directly.
