Ratings based on 970 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.5 Room comfort
4.3 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 Jun 2024
by A verified traveler
Posted 31 May 2024
Perfect
Comment from Hotel Management
1 Jun 2024 by Darek Jerome, Front Office Manager, Hotel Management
Thanks for the 5 out of 5, Kim!We are so glad you enjoyed your stay with us.
by A verified traveler
Posted 20 May 2024
The staff in the hotel were really polite and helpful. Also the valet parking is the way to go, the room
was in good condition and the bed was comfortable enough
Comment from Hotel Management
20 May 2024 by Darek Jerome, Front Office Manager, Hotel Management
Thanks, Freddy! We are so thrilled to read your review and will be sure to pass along your comments to our teammates.Please come see us again soon!
by A verified traveler
Posted 19 May 2024
by A verified traveler from Terrace Park
Posted 13 May 2024
Well kept, and pleasant staff.
Comment from Hotel Management
15 May 2024 by General Manager, Hotel Management
Dear James,Thank you for taking the time to leave us a review. We are honored to have earned a perfect rating thanks to our wonderful team and their dedication to hospitality. It was a pleasure to have had you as a guest, and we look forward to welcoming you back.Sincerely,Paul Pisegna - General Manager
by A verified traveler
Posted 29 Apr 2024
I was very disappointed in the room. No electrical outlet my bed for C pap machine. No extra blankets. For the price of the room, I expected the best. And the restaurant is a joke. No atmosphere. Cafeteria ambiance. I will stay elsewhere when I return to Cincinnati in the future.
Comment from Hotel Management
1 May 2024 by General Manager, Hotel Management
Dear Marilyn,We want nothing more than a comfortable, clean experience for every guest who steps on our property, and we're disappointed to hear this was not the case for you. We use feedback as an invaluable opportunity for us to grow and evolve as a destination, and we sincerely thank you for taking the time to share your concerns with us.Sincerely,Paul Pisegna - General Manager
by A verified traveler
Posted 29 Apr 2024
Location
Comment from Hotel Management
20 May 2024 by Darek Jerome, Front Office Manager, Hotel Management
Hi Mitchell,Thanks so much for taking the time to complete our post-stay satisfaction survey - Looks like we didn't quite make the mark. Is there anything we can do to improve your next stay with us?Please do not hesitate to contact us to let us know any additional comments or concerns - We are always striving to improve.Have a great week!
by A verified traveler
Posted 29 Apr 2024
Comment from Hotel Management
20 May 2024 by Darek Jerome, Front Office Manager, Hotel Management
Thanks so much for the perfect score, Jacob!Please come see us again soon.
by A verified traveler
Posted 28 Apr 2024
Comment from Hotel Management
20 May 2024 by Darek Jerome, Front Office Manager, Hotel Management
Hi Bryanna,Looks like there's some room for improvement - I would love to learn more about your recent stay with us. What would bump us from a four to a perfect five?Feel free to contact us at any time if you have any further comments or concerns. Thanks for staying with us, and we look forward to hearing from you!
by A verified traveler
Posted 24 Apr 2024
Very nice hotel. Staff are excellent.
Comment from Hotel Management
26 Apr 2024 by General Manager, Hotel Management
Dear Linda,It's wonderful to hear that your experience with our team was so positive! We strive to provide friendly and helpful service, so knowing that our team made a great impression on you is very rewarding. We look forward to welcoming you back for another great stay with us at Renaissance Cincinnati Downtown.Sincerely,Paul Pisegna - General Manager
