Ratings based on 715 Verified Reviews
4.1 Room cleanliness
4.4 Service & staff
4.1 Room comfort
4.0 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 10 Jun 2024
Lobby and breakfast area were very nice. Room was outdated and small. Bathroom had older fixtures and some issues with water pressure.
Comment from Hotel Management
11 Jun 2024 by Hotel Manager , Hotel Management
Dear Jeffrey,Thank you for your feedback. We're pleased to hear that you enjoyed our lobby and breakfast area. We apologize for any inconvenience caused by the outdated room and issues with water pressure. Your comments will help us to improve, and we'll address these concerns promptly. We hope to welcome you back for an improved experience in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 8 Jun 2024
Staff was very friendly and the restaurant is amazing!
Comment from Hotel Management
9 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind words! We're delighted to hear that you enjoyed our friendly staff and amazing restaurant. We strive to provide exceptional service and dining experiences for all our guests. We hope to welcome you back soon!Sincerely, Hotel Manager
by A verified traveler
Posted 3 Jun 2024
It was very clean and the staff were friendly and very accommodating. There were many families staying there. I felt safe and was glad I made this choice as I was traveling alone to the area.
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your experience with us! We're thrilled to hear that you found our hotel very clean and our staff friendly and accommodating. Your safety and comfort are our top priorities, especially for solo travelers like yourself. We're glad you felt safe and enjoyed your stay with us. We look forward to welcoming you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 18 May 2024
The room was nice and clean. The lady by area is very nice. The location of this property is not very good.
Comment from Hotel Management
20 May 2024 by Hotel Manager , Hotel Management
Dear Doris,Thank you for your feedback. We're glad to hear that you found your room nice and clean and that you had a positive interaction with our staff member. We apologize if the location of our property did not meet your expectations. We appreciate your understanding and hope to welcome you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 12 May 2024
Their pool and hot tube were amazing. Rooms are very important but when you have 4 crazy boys, pools are a must. They loved it and so did I.
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Sarah,We're thrilled to hear that you and your boys enjoyed our pool and hot tub during your stay! Providing a fun and relaxing experience for our guests is important to us. We appreciate your positive feedback and are delighted that you had a great time with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit in the future.Sincerely, Hotel Manager
by A verified traveler from Aurora
Posted 12 May 2024
Dog friendly
Comment from Hotel Management
13 May 2024 by Hotel Manager , Hotel Management
Dear Julie,We're glad to hear that you appreciated our hotel's pet-friendly policy. Ensuring a comfortable stay for both you and your furry friend is important to us. If there are any specific ways we can further accommodate you and your pet during future visits, please don't hesitate to let us know. We look forward to welcoming you back for another pleasant stay.Sincerely, Hotel Manager
by A verified traveler
Posted 1 May 2024
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Ashley,It is disappointing to see that your stay was not satisfactory at our hotel. It would have been better if you could have specifically mentioned the key areas that bothered you so that we would have focussed on improving that. Anyway, your feedback is important to us and you can contact us any time to inform your concerns. Guest feedback is important to us for improvement. Looking forward to seeing you again. Sincerely, Hotel Manager
by A verified traveler
Posted 26 Apr 2024
Comment from Hotel Management
29 Apr 2024 by Hotel Manager , Hotel Management
Dear Guest,Thank you so much for your perfect rating! We're delighted that you had an exceptional experience during your stay with us. Your satisfaction is our top priority, and we appreciate your positive feedback. We look forward to hosting you again for another outstanding stay in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 21 Apr 2024
Very friendly staff, excellent service both at the reception desk and from McKenna, and just a pleasant stay. Rooms were quiet even with an engagement party and two sports events being held around the hotel.
Comment from Hotel Management
22 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind feedback about your recent stay with us. We're thrilled to hear that you enjoyed the excellent service provided by our staff, especially McKenna and that you had a pleasant and quiet stay despite the events happening around the hotel. We appreciate your positive comments and look forward to welcoming you back for another enjoyable experience.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
Was not impressed with restaurant. Breakfast bar ok. But at 8:30am. Coffee was lukewarm at best so was the coffee in the lobby
Comment from Hotel Management
20 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback about your recent experience at our hotel. We apologize for the issues you encountered with the restaurant and coffee service. Your comments are important to us, and we will address these concerns with our team to ensure improvements are made, particularly regarding the temperature of the coffee. We hope to welcome you again soon.Sincerely, Hotel Manager
