Ratings based on 831 Verified Reviews
4.3 Room cleanliness
4.4 Service & staff
4.4 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 8 Jun 2024
I liked Georgia in the lobby.
Comment from Hotel Management
12 Jun 2024 by Benjamin, Hotel Management
Thank you for your kind feedback! We are pleased to hear that you had a positive experience and enjoyed our lobby. We’re especially glad to hear that Georgia made a great impression on you.We will be sure to pass along your compliments to Georgia and the rest of our team. It's always wonderful to hear when a specific team member has made a guest's stay more enjoyable.We look forward to welcoming you back soon.
by A verified traveler
Posted 2 Jun 2024
Location. Spacious clean quiet comfortable room.
Comment from Hotel Management
12 Jun 2024 by Benjamin, Hotel Management
Thank you for your feedback! We are thrilled to hear that you enjoyed our convenient location and found your room to be spacious, clean, quiet, and comfortable.We look forward to welcoming you back for another great stay.
by A verified traveler
Posted 2 Jun 2024
Great location . Spacious , clean, comfortable quiet room. Great stay.
Comment from Hotel Management
12 Jun 2024 by Benjamin, Hotel Management
Thank you for taking the time to share your positive experience with us! We are delighted to hear that you enjoyed your stay and found our location to be great. It’s wonderful to know that your room was spacious, clean, comfortable, and quiet.Your kind words are very much appreciated and will be shared with our team. We strive to provide all our guests with a comfortable and pleasant stay, and it’s rewarding to know that we succeeded in your case.We look forward to welcoming you back on your next visit.
by A verified traveler
Posted 30 May 2024
The hotel staff was very helpful, courteous, friendly and attentive to guests.
Comment from Hotel Management
12 Jun 2024 by Benjamin, Hotel Management
Thank you for your wonderful feedback! We are delighted to hear that our staff was helpful, courteous, friendly, and attentive during your stay. Providing exceptional service to our guests is our top priority, and it’s gratifying to know that our efforts made your stay more enjoyable.We look forward to welcoming you back in the future and providing you with another excellent experience.
by A verified traveler
Posted 12 May 2024
The bathroom was terrible. The shower looked dirty and had a large crack in the floor. The toilet paper holder was barely still in the wall. Just looked dirty.
Comment from Hotel Management
22 May 2024 by Benjamin, Hotel Management
Thank you for taking the time to share your feedback about your recent stay at our hotel. I am deeply sorry to hear that your experience did not meet your expectations. Please accept our sincere apologies for the inconvenience you encountered.We strive to provide exceptional service and accommodations, and it is clear that we fell short during your stay. Your comments have been shared with our management team, and we are taking immediate steps to address the issues you mentioned.
by A verified traveler
Posted 5 May 2024
Comment from Hotel Management
25 May 2024 by Benjamin, Hotel Management
Thank you for stay and hope to see you again.
by A verified traveler
Posted 2 May 2024
Nice
Comment from Hotel Management
22 May 2024 by Benjamin, Hotel Management
Thank you for taking the time to share your feedback with us. We appreciate your honest review and are pleased to hear that you found our location convenient and our staff welcoming and cooperative.Your comments are valuable to us, and we take them seriously as we continuously strive to improve our services and facilities. We notice that while some aspects of your stay were satisfactory, there may be areas where we can enhance the guest experience further.If there are specific aspects you feel we could improve on, we would love to hear more details. Your insights help us understand where we can make positive changes.Thank you again for staying with us, and we hope to have the opportunity to welcome you back and provide an even better experience in the future.
by A verified traveler
Posted 22 Apr 2024
Comment from Hotel Management
30 Apr 2024 by Benjamin, Hotel Management
Thank you for your feedback, and we apologize for any shortcomings you experienced during your stay. We're glad to hear that overall, your experience was positive, but we acknowledge that there's room for improvement. Your feedback is invaluable to us as we strive to provide the best possible experience for our guests. If there are any specific areas where you believe we can do better, please don't hesitate to let us know. We hope to have the opportunity to welcome you back and provide you with a five-star experience in the future.
by A verified traveler
Posted 13 Apr 2024
Terrible stay. Black mold in my bathroom, bugs in my shower, bed and fridge. Never again
Comment from Hotel Management
30 Apr 2024 by Benjamin, Hotel Management
We are truly sorry to hear about your experience, and we sincerely apologize for the issues you encountered during your stay. Your feedback is extremely concerning, and we take it very seriously.Ensuring the cleanliness and comfort of our guest rooms is a top priority, and we deeply regret that we fell short of meeting these standards during your stay. We will immediately address the issues you mentioned with our housekeeping and maintenance teams to ensure that necessary measures are taken to rectify the situation and prevent similar incidents from occurring in the future.Please know that the health and well-being of our guests are of the utmost importance to us, and we assure you that we will take immediate action to address the issues you've raised.We understand that this experience has left a negative impression, but we hope that you will give us another opportunity to regain your trust in the future. If there's anything else we can do to address your concerns or if you have any further feedback to share, please don't hesitate to let us know.
by A verified traveler
Posted 5 Apr 2024
There was a problem with staffing at the bar-restaurant. The staff on hand did their best, but the level of staffing was inadequate.
Comment from Hotel Management
6 Apr 2024 by Benjamin, Hotel Management
Thank you for bringing this matter to our attention. We apologize for any inconvenience caused by the staffing issue at our bar-restaurant during your stay. Ensuring that our guests receive prompt and efficient service is a top priority for us, and we regret that we fell short in this instance.We appreciate your understanding and patience, and we want to assure you that we take your feedback seriously. We will review our staffing levels and make necessary adjustments to prevent similar issues from occurring in the future.Thank you for your understanding, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.
