Ratings based on 102 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 3 Jun 2024
The lady at the front desk stole my $50 deposit today this morning and claimed I didn't have one she needs to be fired she's a thief
Comment from Hotel Management
4 Jun 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply concerned by your accusation and take it very seriously. Rest assured, we will thoroughly investigate this matter and take appropriate action. Our team strives to provide honest and reliable service, and any breach of trust will not be tolerated. Please accept our sincerest apologies for any inconvenience caused, and we'll work diligently to resolve this issue.Sincerely, Hotel Manager
by A verified traveler
Posted 25 May 2024
Poorly maintained and dirty. Air conditioner visibly broken.
Comment from Hotel Management
25 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the inconvenience you experienced during your stay. Maintaining a clean and comfortable environment is a priority for us, and we regret that we fell short of your expectations. Your feedback regarding the condition of the room and the broken air conditioner is concerning, and we will address these issues promptly to ensure improvements are made. Please know that your satisfaction is important to us, and we hope to have the opportunity to provide you with a better experience in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 17 May 2024
Nice bathroom.
Comment from Hotel Management
19 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your kind feedback about our bathroom. We're pleased to hear that you found it nice. We strive to provide a comfortable and enjoyable experience for all our guests. If there's anything else we can do to improve your stay, please let us know.Sincerely, Hotel Manager
by A verified traveler
Posted 15 May 2024
It's says on the booking site they offer breakfast but they don't. Hotel looks ran down, and there are a lot of drug addicts that stay there
Comment from Hotel Management
16 May 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for your feedback, and we apologize for any inconvenience you experienced during your stay. We take your comments seriously and will address the discrepancy regarding breakfast with our booking partners. Additionally, we continuously strive to maintain and improve our property's appearance and ensure the safety and comfort of all our guests. Your concerns will be addressed promptly.Sincerely,Hotel Manager
by A verified traveler
Posted 9 May 2024
Bathtub faucet ran constantly. In 5 days… used 100’s of gallons of water. Some days the sink wasn’t even cleaned. Floor never cleaned. Door was rusted and had a 5/8”gap at the bottom
Comment from Hotel Management
10 May 2024 by Hotel Manager , Hotel Management
Dear Drew S,We sincerely apologize for the issues you encountered during your stay, including the bathtub faucet running constantly and the cleanliness oversights. Your experience does not meet our standards, and we are taking immediate action to address these concerns. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 6 May 2024
Comment from Hotel Management
27 May 2024 by Hotel Manager, Hotel Management
Dear Emily,Thank you for your valuable time to leave a rating on your stay at our hotel. If you can think of anything to bring our guest satisfaction score from 3 to 5, please be sure to let us know. We appreciate your business. Sincerely, Hotel Manager
by A verified traveler
Posted 2 May 2024
Dirty
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear that your experience fell short of expectations due to cleanliness issues. Please accept our sincerest apologies. We take cleanliness very seriously, and we'll address this matter urgently to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager
by A verified traveler from Cincinnati
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Free breakfast was a muffin
No blankets in the room
Shower did not work correctly
No closet, no iron
No coffee maker in the room
Price paid was more than quoted on website
Door would not lock , had to be repaired during visit
Comment from Hotel Management
23 Apr 2024 by Hotel Manager , Hotel Management
Dear Tom,We apologize for the numerous issues you encountered during your stay. Providing a comfortable and convenient experience for our guests is our priority, and it's disappointing to hear that we fell short in several areas. Your feedback regarding the breakfast offerings, room amenities, maintenance issues, and pricing discrepancies will be addressed with our team to ensure immediate improvements are made. We understand the importance of ensuring a seamless and enjoyable stay for our guests, and we regret that we did not meet your expectations. We hope to have the opportunity to regain your trust during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
The room lloked modern. Had a fridge but no microwave. The outside (curbside view) does not look well maintained. An awning skeleton archeover an entrance that has not been used in a long time.
Comment from Hotel Management
19 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad you appreciated the modern look of the room and the amenities provided. We apologize for any inconvenience caused by the lack of a microwave and the condition of the exterior. Your comments are important to us, and we will address them with our management team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager
