Ratings based on 95 Verified Reviews
3.2 Room cleanliness
3.3 Service & staff
3.2 Room comfort
2.8 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 9 May 2024
Bathtub faucet ran constantly. In 5 days… used 100’s of gallons of water. Some days the sink wasn’t even cleaned. Floor never cleaned. Door was rusted and had a 5/8”gap at the bottom
Comment from Hotel Management
10 May 2024 by Hotel Manager , Hotel Management
Dear Drew S,We sincerely apologize for the issues you encountered during your stay, including the bathtub faucet running constantly and the cleanliness oversights. Your experience does not meet our standards, and we are taking immediate action to address these concerns. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
by A verified traveler
Posted 2 May 2024
Dirty
Comment from Hotel Management
3 May 2024 by Hotel Manager, Hotel Management
Dear Guest,We're deeply sorry to hear that your experience fell short of expectations due to cleanliness issues. Please accept our sincerest apologies. We take cleanliness very seriously, and we'll address this matter urgently to ensure it doesn't happen again. Thank you for bringing this to our attention, and we hope to have the opportunity to make it right in the future.Sincerely,Hotel Manager
by A verified traveler from Cincinnati
Posted 23 Apr 2024
Comment from Hotel Management
24 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you so much for the perfect rating! We're thrilled to hear that you had a wonderful experience with us. We appreciate your feedback and hope to welcome you back again soon!Sincerely, Hotel Manager
by A verified traveler
Posted 23 Apr 2024
Free breakfast was a muffin
No blankets in the room
Shower did not work correctly
No closet, no iron
No coffee maker in the room
Price paid was more than quoted on website
Door would not lock , had to be repaired during visit
Comment from Hotel Management
23 Apr 2024 by Hotel Manager , Hotel Management
Dear Tom,We apologize for the numerous issues you encountered during your stay. Providing a comfortable and convenient experience for our guests is our priority, and it's disappointing to hear that we fell short in several areas. Your feedback regarding the breakfast offerings, room amenities, maintenance issues, and pricing discrepancies will be addressed with our team to ensure immediate improvements are made. We understand the importance of ensuring a seamless and enjoyable stay for our guests, and we regret that we did not meet your expectations. We hope to have the opportunity to regain your trust during any future visits.Sincerely, Hotel Manager
by A verified traveler
Posted 18 Apr 2024
The room lloked modern. Had a fridge but no microwave. The outside (curbside view) does not look well maintained. An awning skeleton archeover an entrance that has not been used in a long time.
Comment from Hotel Management
19 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for sharing your feedback with us. We're glad you appreciated the modern look of the room and the amenities provided. We apologize for any inconvenience caused by the lack of a microwave and the condition of the exterior. Your comments are important to us, and we will address them with our management team to ensure improvements are made. We hope to have the opportunity to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 18 Apr 2024
The floor was cracked and peeling, the shower head was maybe 5.5 feel above the tub, my 6ft boyfriend had to hunch over to shower. Really bad musty smell that hit you bad when you walked in the room.
Comment from Hotel Management
19 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,We apologize for the issues you encountered during your stay. It's disappointing to hear about the cracked floor, low shower head, and musty smell in your room. Providing a comfortable and pleasant experience is important to us, and we regret falling short of your expectations. We will address these issues promptly with our maintenance and housekeeping teams to ensure improvements are made. Your feedback is valuable, and we appreciate your understanding.Sincerely,Hotel Manager
by A verified traveler
Posted 14 Apr 2024
Bed was good.
Comment from Hotel Management
15 Apr 2024 by Hotel Manager, Hotel Management
Dear Guest,Thank you for recognizing the comfort of our beds. We're pleased to hear that you found them to your liking. Your feedback is important to us, and we will continue to strive for excellence in all aspects of our guests' experiences. We hope to welcome you back for another stay in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 6 Apr 2024
Comment from Hotel Management
26 Apr 2024 by Hotel Manager , Hotel Management
Dear Mitch,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Please respond.Sincerely, Hotel Manager
by A verified traveler
Posted 19 Mar 2024
Comment from Hotel Management
8 Apr 2024 by Hotel Manager, Hotel Management
Dear Claudio,Thank you for sharing your feedback with us. We appreciate your review and take your comments seriously. If there's anything specific you feel we could improve upon, please don't hesitate to let us know. Your satisfaction is important to us, and we hope to have the opportunity to exceed your expectations in the future.Sincerely,Hotel Manager
by A verified traveler
Posted 18 Mar 2024
The bedding has yellow spots. There was only cold water for a shower.
Comment from Hotel Management
19 Mar 2024 by Hotel Manager, Hotel Management
Dear Guest,We sincerely apologize for the unsatisfactory experience you had during your stay. It's unacceptable for our guests to encounter issues with cleanliness and amenities like hot water. We will address these concerns immediately to ensure they are resolved and do not occur again in the future. Your feedback is invaluable, and we appreciate you bringing these matters to our attention. We hope to have the opportunity to make it up to you on a future visit.Sincerely,Hotel Manager
