Ratings based on 989 Verified Reviews
4.2 Room cleanliness
4.2 Service & staff
4.3 Room comfort
4.1 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 17 May 2024
Did not like the survey forcing me to submit an answe here
by A verified traveler
Posted 16 May 2024
by A verified traveler
Posted 14 May 2024
it was close to where we needed to be with easy on off freeway access. It's right next to Kings Island so, lots of kids on the weekend but, otherwise very quiet.
by A verified traveler
Posted 13 May 2024
Property is in need of rehab. Everything was old and worn out. Smells a little funky and the breakfast wasn’t great. Many other options in the area, keep searching. We had no hot water in the shower, all the towels were extremely well past their lives, and the we found blood stained sheets and towels. We won’t be back to comfort suites
Comment from Hotel Management
13 May 2024 by Gm, Hotel Management
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Thanks again for the review.
by A verified traveler from Farmersville
Posted 6 May 2024
I appreciated the gentleman who checked us in. I had called earlier that day to make sure I was in a handicap room. At that time, I wasn't. However, by the time we got there, I was assigned a handicapped room. We had also requested connecting rooms. They were also able to accommodate us with that. That was the good part. When we got in the room, I was not able to roll my wheelchair between the bed and the dresser, I was also not able to roll between the beds. Luckily, I'm able to walk some and was able to get around where I needed. I feel, for a handicap room, there should be extra room for medical equipment that might need to be used. We also chose not to allow the kids to swim because of the appearance of the pool. The water in the pool looked green and cloudy. It was also very small. Finally, we killed 2 centipedes in our room. Yuck!!
Comment from Hotel Management
6 May 2024 by Gm, Hotel Management
Dear Vicki, Thank you for taking the time to give us your feedback about your stay at the Comfort Suites Kings Island – Mason. I am very sorry to hear that several things throughout your stay did not meet your expectations. Please note that your concerns have been passed on to our management team. We do hope you give us another chance as we will improve our services. Thanks again for the review.
by A verified traveler
Posted 5 May 2024
The breakfast was not the greatest. Very few choices and it ran out way before time.
by A verified traveler
Posted 3 May 2024
by A verified traveler
Posted 2 May 2024
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by A verified traveler
Posted 23 Apr 2024
My card was charged twice and I have been told it would take up to 5 business days for refund. The lady who answers the phone is very unprofessional and very rude. She hung up when I asked her who else I could speak with after telling me to ‘call the bank.” My bank doesn’t have a problem receiving a refund and has no transactions pending. When I tried to call back, she picked up the phone and once again hung up. I work in management and this is absolutely unacceptable customer service. Employees who behave like this give your hotel a bad name. The room was great and the night manager was much more friendly than the lady encountered today. Sadly, one bad encounter/attitude can ruin your entire experience. I would recommend additional customer service training for your staff.
Comment from Hotel Management
24 Apr 2024 by Gm, Hotel Management
Dear Tiffany, Thank you very much for the review. I am disappointed to hear that your experience did not warrant us higher rank in post review. We tried to explain to you that it is the bank who has to detail with further transaction returns, but you kept talking in a disrespectful way even after the lady responding calmly. With a mission to provide superior customer service, we take great pride in serving your needs and are disappointed to hear that we have not met your expectations. We look forward to hosting you again the next time your travels bring you back to the Mason area.
by A verified traveler
Posted 18 Apr 2024
I was given a handicap room. I’m not handicapped
Comment from Hotel Management
18 Apr 2024 by Gm, Hotel Management
Dear Paul, Thank you very much for the 4 out of 5 rating. I apologize for the inconvenience caused, the room booked on your end was a handicapped room. We appreciate your business and look forward to serving you again the next time you are in town. Thanks again for the review.
