Ratings based on 959 Verified Reviews
4.6 Room cleanliness
4.7 Service & staff
4.6 Room comfort
4.7 Hotel condition
Expedia Verified Reviews
by A verified traveler
Posted 12 Jun 2024
Comment from Hotel Management
15 Jun 2024 by Hotelmgmt, Hotel Management
Alicia, we’re proud to have earned five stars on your recent visit, thank you! It would be a pleasure to welcome you back.
by A verified traveler from Indianapolis
Posted 11 Jun 2024
This was a very enjoyable stay for my wife and I. Only thing that came up was we went to the roof top bar, while the bartenders were very nice and accommodating the service staff (not sure who was who) never came over to take an order that we were looking to get a bite to eat.
Comment from Hotel Management
12 Jun 2024 by HotelMgmt, Hotel Management
We're thrilled that you and your wife had a pleasant stay, Dave! However, we're very sorry for the service lapse at the rooftop bar and appreciate your feedback. This will be discussed with our team as a teachable opportunity. We hope to have the chance to host you again and provide an improved dining experience.
by A verified traveler
Posted 4 Jun 2024
Great overnight stay at AC Marriott! Close to everything downtown Cincinnati has to offer, which is a lot these days!
Comment from Hotel Management
11 Jun 2024 by HotelMgmt, Hotel Management
Nancy, we appreciate your lovely feedback on your stay at AC Hotel Cincinnati at The Banks! We're delighted that our excellent location helped you make the most of downtown Cincinnati's attractions. We look forward to welcoming you back anytime!
by A verified traveler
Posted 29 May 2024
Comment from Hotel Management
1 Jun 2024 by Hotelmgmt, Hotel Management
There is nothing better than earning five-stars from a valued guest, Diane! Thank you and we hope to see you again soon.
by A verified traveler
Posted 17 May 2024
Comment from Hotel Management
19 May 2024 by Hotelmgmt, Hotel Management
We greatly appreciate your rating, Erick, and we can't wait to welcome you back to make many more five-star memories with us!
by A verified traveler
Posted 17 May 2024
Nothing noted
Comment from Hotel Management
22 May 2024 by HotelMgmt, Hotel Management
Edward, we’re glad your stay was a positive one! Thank you for the four-star review, and we look forward to seeing you again at the AC Hotel Cincinnati at The Banks.
by A verified traveler
Posted 13 May 2024
Comment from Hotel Management
14 May 2024 by Hotelmgmt, Hotel Management
Dustin, your five-star rating truly brightens our day! Thank you, and please revisit soon!
by A verified traveler
Posted 9 May 2024
Comment from Hotel Management
16 May 2024 by HotelMgmt, Hotel Management
Your five-stars mean the world to us! Thank you and we're excited for the opportunity to host you again, Kenneth!
by A verified traveler
Posted 5 May 2024
My husband and I stayed at this property due to the location being right next to the Reds stadium and we had tickets for the upcoming game. The hotel was nice and clean but extremely noise heavy from all of the bars on the street. You could hear people partying all night and someone beating on a drum til way in the early morning. The guests in the room above us was smoking weed and our entire room smelled just like a skunk the whole weekend. The description stated there was a restaurant at this location but there’s not. Only a lounge bar with certain little bar snacks and a roof top bar. You have to pay for an English style breakfast which most guests were having to ask what the menu was even offering. The best part of this stay was the location to the game and the valet parking.
Comment from Hotel Management
7 May 2024 by HotelMgmt, Hotel Management
Although we're thrilled that our convenient location and helpful parking enhanced your stay, Robin, it's disappointing that other details fell short of expectations. Our goal is to offer our visitors a peaceful, pleasant experience and we regret that a concern with noise and odor affected your visit. Had our team been made aware of your concerns, we would have made every effort to resolve these issues or provide accommodations that better met your needs. We hope to have a chance in the future to change your impression of us.
by A verified traveler from Maineville
Posted 5 May 2024
We were here for a Reds game, we live about 40miles away but decided to make a weekend of it. Had a great time this is our first time staying here. The price is higher than the other hotels in the area. And you're not getting anything more than you can get from the surrounding hotels. It is a slight bit more convenient but that is about it.
The hotel itself is nice and clean the staff was nice and valet was fast.
Comment from Hotel Management
7 May 2024 by HotelMgmt, Hotel Management
Mike, we're so glad you chose the AC Hotel by Marriott Cincinnati at The Banks for your recent adventure! Thanks for letting us know that our spotless accommodations, excellent service, and helpful parking hit a home run with you. Your feedback about the pricing is helpful, and we hope to welcome you back soon!
